Book Hertz hire cars in Katy

Reviews for Hertz in Katy

Recent reviews

Traveller rating

Wonderful

3

Very Good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

3

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car was cleanwrong location

pick up the carcredit card

rented a carcustomer service

car availablenever rent

location was closed

10.0

Just perfectReviewed 1 Dec 2021

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1.9

There was nothing to like. Despite reserving inventory, they did not have the car class I reserved (and prepaid for) and downgraded me. There was no refund or credit for the downgrade. They LIED about the fuel level in the car at the time of pickup. They did not detail the car.Reviewed 14 Oct 2021

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2.0

Pros:Not applicableCons:CommunicationReviewed 20 Dec 2020

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10.0

Pros:The friendly, compassionate, professional environmentCons:nothingReviewed 6 Sep 2020

review from

9.6

Excellent RentalPros:I had long drive and fhe truck was a low mileage 2018. As you would expect from a new vehicle, everything was in great shape. Really appreciated not having to worry about reliability. Also liked the SXM radio on the long drive.Cons:Everything was great, no complaints.Reviewed 4 Dec 2018

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4.8

Needs better customer servicePros:The car drove great and was good on gas.Cons:First, we had to wait 30 minutes after pickup time for our rental, and it wasn't washed or ready on time. second, It was a nice car, but the price for the size was a lot. Lastly, we turned the car in on time, but they charged us $25 ×2/ days. When we called the first 2 times they said they'd call back by certain times and never did. The 3rd time the lady told me we had a balance owed of $15 which was not told at time of purchase online or when we picked up car. Then proceeded to tell me she didn't have that they took the $25/2 in the system so I needed to call my bank. She was rude and talked to me like I was stupid. I hung up, and my husband called. It turned out that the lady that took the keys when we returned the car ON TIME never put in the system that we returned the car. So, that's why there was a "balance owed" and they were charging the $25 a day. Very bad service, and won't use that location again.Reviewed 20 Mar 2018

review from

3.6

Cons:The car leaked fluids on my driveway The car had an exhaust leak and the car smelled of exhaust or gasoline whenever the car was idling Hertz uses an overseas call center for their 800 numbers. I have never experienced such poor English skills. Totally unintelligible When I brought this up to a Hertz employee, they told me "Dont feel alone. We cant understand them either." Never renting from Hertz againReviewed 4 Jan 2018

review from

4.8

Pros:Customer service was much better at this return location of HertzCons:This Hertz location could read my credit card with their machine for final $470 payment for 5 hours of driving a rental car. Funny how Dallas Hertz location gave me such a problem because their machine couldn't read same card! Get it together Hertz!Reviewed 6 Sep 2017

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More

• 6.5 /10Enterprise Hire Cars at Katy
• 5.3 /10Budget Hire Cars at Katy

• What is the most popular car hire from Hertz in Katy?

  Standard (Kia Soul or similar) is the most frequently booked car hire type from Hertz in Katy.

• How many car hire locations does Hertz have in Katy?

  Hertz has 1 hire location in Katy. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: George Bush Intcntl airport (IAH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  Yes