Book Hertz hire cars in Downers Grove

Reviews for Hertz in Downers Grove

Recent reviews

Traveller rating

Wonderful

5

Very Good

2

Good

1

Okay

1

Fair

1

Mediocre

0

Poor

8

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pick up the carfriendly staff

car was cleanlocation was closed

rented a carpick up and drop

car availablecustomer service

wrong locationnever rent

4.0

I still have the car in my possession. My flight was canceled. I was not able to contact anybody on the computer. I drove to the Downers Grove office. They were not able to help me to extend a car lease. I find you people unreachable.! and the help you have in the office is not qualified to do anything. I tell you to go on the computer for your issues.Reviewed 28 Dec 2022

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10.0

Everything ran smoothly. Pick up was a breeze. Car was ready. in and out within 10 minutes. Drop off was frustrating, only 1 person and he was assisting another customer. Took about 20 minutes to get service. But understood, only 1 person can only do so much. Pleasant and accommodating once he was able to assist my drop off. I would use this service again, and again!Reviewed 14 Sep 2022

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10.0

The two African American ladies were very very helpful but the white girl wasn’t nice at all for a customer service job period, she added so much cost and tried to make it impossible for me to rent. Meanwhile the gas that was in the car was less than a half tank and I returned a half tank and there was a tiny scratch that we didn’t go around the van to inspect before taking off but saw it after I had arrived at the hotel I called immediately but due to the long wait and realized it was an old scratch I left it alone. Oh well all was wonderful. Thanks for the opportunity to vent. Lol 😂Reviewed 30 Aug 2021

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10.0

Spenser was great to work with. Cars are at a premium right now but they worked with us.Reviewed 27 Jul 2021

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7.9

Car was great. Took way too long to pick up the car. Also, car was dirty on the outside, clean inside.Reviewed 13 Jul 2021

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4.0

Cons:Arrived at 2 PM to pick up my car. Tendon claims there were no cars on the lot to come back at 4 PM. Pawn my return there were still no cars and had to wait an additional hour and a half. This way time of 3 1/2 hours is inconsiderate and unacceptable. I chose hurts because of the name and their reputation. It was a complete let down of my expectations andShould have chosen another company! This weekend was my sons graduation from medical school and this certainly affected it negativelyReviewed 31 May 2021

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2.0

Pros:Nothing- we never got a car at allCons:Getting a carReviewed 3 May 2021

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2.0

Pros:Free upgradeCons:Shortened contract, charged me extra, didn't check in car when returned. Charged another day.Reviewed 5 Apr 2021

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5.6

Cons:The process of taking pictures of car before renting took longer. Car was not washed. I had to wait for the car to be washed before renting to me.Reviewed 23 Sep 2020

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3.6

Pros:The pick up and drop off was simple.Cons:The staff kept trying to push insurance on us, even though we told them we didn't want it. They told us to bring the car back in the same condition as we got it, but did not document all the scratches and dents that were already on the car. I had to force them to document it so I wouldn't get charged later. Finally, it was evident that the car was not washed, and I had to ask them to wash it for me.Reviewed 23 Sep 2020

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4.0

Pros:The process was quick and simple, overall.Cons:The staff kept trying to push insurance on us, even though we told them we didn't want it. They told us to bring the car back in the same condition as we got it, but did not document all the scratches and dents that were already on the car. I had to force them to document it so I wouldn't get charged later. Finally, it was evident that the car was not washed, and I had to ask them to wash it for me.Reviewed 23 Sep 2020

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2.8

Pros:Very littleCons:Don’t rent a car here.Reviewed 26 Apr 2019

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More

• What is the most popular car hire from Hertz in Downers Grove?

  Mini (Chrysler Voyager or similar) is the most frequently booked car hire type from Hertz in Downers Grove.

• How many car hire locations does Hertz have in Downers Grove?

  Hertz has 2 hire locations in Downers Grove. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: O'Hare Intl airport (ORD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes