2.0
Pros:The scheduled pick up time was for after this location was already closed. We showed up and no one was there. Very disappointing! We had to change our plans and come back the next day. The staff was not apologetic at all and said oh yeah we tried to call you. I guess they don’t know how to use a phone because I never got a phone call. Very unprofessional and super inconvenient. Made my husband late for work. Also when we pick the car up the following morning they tried to give my husband a smaller cheaper car than what we had originally paid for no offer for an upgrade or anything better because of the inconvenience. Overall very poor experience.Cons:Pretty much everything.Reviewed 29 May 2021
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10.0
Cons:Everything was great. I was very happy 😃 !Reviewed 24 May 2021
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8.0
Cons:Cleaner...Reviewed 1 Feb 2021
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9.6
Pros:The young woman working at the counter was fantastic! Quick, smart, polite, just all around amazing experience for the 4 minutes we spoke. Oh I forgot to mention, she was efficient!Cons:It can always be cheaper :-)!Reviewed 6 Nov 2019
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10.0
Pros:Friendly staff. Great car. Easy pick up and drop offCons:Its a bit challenging to figure out how to get into their parking lot if you follow Google Maps. It takes you around the back of the building off a side street.Reviewed 8 Oct 2019
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2.0
Cons:If we actually got out rental. Our pick up was at 2pm and the place was closed when we got thereReviewed 15 May 2019
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10.0
These guys were sharpPros:Great experienceCons:N/aReviewed 30 Jan 2017
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8.0
Great Service, awful carPros:Customer service was excellentCons:Jeep Compass is the worse car I have ever driven. I think the car was defective, because there is no way something like this vehicle should be allowed on the road if I was driving a vehicle without a defect.Reviewed 30 Dec 2016
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5.2
Syringe Needles in CarCons:Found used syringe needles in the car. When I dropped it off, they were appropriately mortified, but wouldn't offer any discount. I'm still waiting for a call back from customer service.Reviewed 29 Dec 2016
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6.8
Pros:Great location, easy access from the CTA yellow line. Fast, great customer service.Cons:There was trash under the car seats. The car was not in top shape--the knob to adjust the mirrors didn't work, and the car made loud intermittent noises on the interstate.Reviewed 22 Nov 2016
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10.0
Simple and FastPros:I experienced a very short wait for both pick-up and returning the vehicle.Reviewed 15 Nov 2016
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3.2
Be careful with the amount the company charges onCons:Overcharged on my credit card Had to pick the car in another branch The tank wasnt full The car had some broken parts and the cover of the luggage was missingReviewed 22 Oct 2016
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