7.2
Pros:Pick up was way too slow. But the drop off process was awesome. Just drop the key in the box and head to airport.Cons:The pickup at the pleasanton place was slow. Time is money. Sitting around waiting for folks to come and go to figure out what is going on....only to rent you the car that has been sitting on the lot for the whole time shows the need for process improvement at some locations.Reviewed 14 Sep 2020
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10.0
Pros:Everything was very easy. Staff was greatCons:NothingReviewed 21 Aug 2020
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7.6
Pros:The Enterprise customer service agent, Matt was very helpful correcting the incorrect information they provided to Kayak.com. Only charged for insurance on an unavailable vehicle.Cons:More accurate information from Kayak's vendors for a realistic time frame and rental car availability.Reviewed 17 Aug 2020
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10.0
Pros:friendly staff, well preparedCons:bigger car selectionReviewed 27 Apr 2019
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10.0
Pros:EverythingCons:NothingReviewed 10 Jan 2019
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10.0
Great experiencePros:The young woman at the front check in counter greeted both my wife and I with a handshake, was very helpful and got us out of there in no time. Another young lady helped us pick out a vehicle and she was also quite friendly! When we returned the car, we were an hour early before they opened but it was no problem. The gentleman that helped us was very courteous and friendly. He ran inside, printed out our receipt and brought it out to me.Cons:Nothing!Reviewed 6 Jan 2019
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9.6
Pros:quick, efficient, easy very friendly and helpful staff I so appreciated the upgrade at no extra cost!Reviewed 26 Jul 2017
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8.0
Cons:Car smelled like someone had been smoking cigarettes in itReviewed 29 Mar 2017
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10.0
Great, Friendly ServicePros:The Enterprise location in Pleasanton, CA was fast and friendly. I will definitely use Enterprise again!Reviewed 19 Mar 2017
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10.0
Pros:Friendly staffReviewed 8 Jul 2016
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