Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pick-up truck |
4.0
Okay
172 reviewsCleanliness
4.6
Comfort
4.9
Pick-up/Drop-off
4.1
Value for money
4.2
2 locations in East Side Commercial District
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2.0 Mediocre
May 2021
Pros:
I like that I had other options for transportation at the airport when Hertz quoted me a price 150% over the price of the reservation I made.Cons:
They could have provided me with the vehicle I rented at the price I rented it. They didn't, even though I had a copy of the reservation on my phone, so I left.2.0 Mediocre
May 2021
Cons:
No vehicle available at pick up time.4.0 Okay
May 2021
Pros:
I mistakenly rented at another hertz , he would not honor the price of rental only, said there were hardly and taxis or Uber drivers put on 90 miles for $648 total rip offCons:
Could have told the truth , plenty of taxis and Uber drivers or honored the original quote add added airport fees4.0 Okay
May 2021
Pros:
The return was quick and easyCons:
We had to wait 30 minutes for them to have the car ready even though we had a reservation. They gave us the car with 1/4 tank of gas. When I asked why we weren't getting a full tank they said we could but it would be a longer wait time. I have never rented a car with less than a full tank of gas. I thought that was very unprofessional.8.0 Excellent
May 2021
Pros:
YesCons:
Location4.0 Okay
May 2021
Pros:
I was very appreciative that I got a car because they were hard to come by.Cons:
The car was not cleaned prior to me taking it. It also had small roaches in the center console, back seat, and door jams. My son had a roach on him while I was driving the car. I contacted Hertz customer service and the rep said to email customer service online. They responded and stated that I should have contacted emergency roadside assistance. Needless to say I got the run around. I will not use Hertz again and will not recommend them to others.7.3
Good
40 reviewsCleanliness
7.2
Comfort
7.5
Pick-up/Drop-off
7.6
Value for money
6.9
5 locations in East Side Commercial District
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10.0 Excellent
Apr 2021
Pros:
Smooth and fast transaction.10.0 Excellent
Apr 2021
Pros:
Staff were great, very fast check out process and check in.Cons:
Nothing.8.0 Excellent
Apr 2021
Pros:
Car seemed like smoke. Caused everyone to cough.Cons:
Cleaning.2.0 Mediocre
Mar 2021
Pros:
The day before we left they called to inform us that they didn't have a car for us anymore, and we were number 1 on the waiting list.Cons:
They never called us to let us know they had the car promised us previously. We ended-up paying twice as much through a different rental company.10.0 Excellent
Mar 2021
Pros:
I loved having a new 2021 Ford Explorer to drive! It was a wonderful SUV to have for a week.Cons:
If I could’ve stayed on vacation longer! 😃8.0 Excellent
Mar 2021
Cons:
None6.8
Good
41 reviewsCleanliness
7.9
Comfort
6.9
Pick-up/Drop-off
6.5
Value for money
7.1
One location in East Side Commercial District
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8.0 Excellent
May 2021
Pros:
Good staff and return was easy.Cons:
We were moving things and the back area was tight. We could have used more room.8.0 Excellent
Apr 2021
Pros:
Drop off awesomeCons:
Received car with ZERO miles to empty in a strange city had to find gas station that luckily was a block away10.0 Excellent
Jan 2021
Pros:
Very professional..Great Customer Service.Cons:
Nothing10.0 Excellent
Oct 2020
Pros:
Very good8.8 Excellent
Oct 2020
Pros:
Ryan at rental and Dante at dropoff were excellentCons:
more convenient pickup and dropoff locations at more reasonable price6.4 Good
Feb 2020
Pros:
People were mostly friendlyCons:
Car broke down then we were downgraded to a smaller vehicle.4.7
Okay
11 reviewsCleanliness
4.3
Comfort
5.5
Pick-up/Drop-off
4.7
Value for money
4.7
One location in East Side Commercial District
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2.0 Mediocre
Apr 2021
Pros:
OkCons:
Got charge for extra dirrty car had to wait an hour to get my car8.0 Excellent
Mar 2021
Pros:
The staff was very helpful and the office was clean. They came out and helped me hook up my blue tooth when I asked. Very friendly.Cons:
My car was dirty and smelled pretty bad from a smoker. They did give it a quick wash for me, but the smell lasted for my whole trip.6.0 Good
Nov 2018
Cons:
Car was supposed to be at airport in Tampa. Find out some how my reservation was for Tampa 5 miles away. Had to take a taxi from airport to car rental place 10 mins away. And wanted to charge us 160$ at airport when we booked for 40$. And this car is not in good running condition.2.0 Mediocre
Oct 2018
Cons:
I was not informed when I made the reservation that a major credit card was required. I had ample funds on my debit card but it would not be accepted.5.6 Okay
Mar 2017
Pros:
Loved the car I was rented. Newer model. Very clean.Cons:
Phone number to National did not work so unable to stay in touch when I needed to talk to someone in the office. Car not ready when I arrived (person helping me went and cleaned it himself, so that was helpful), printer not working so no paperwork to take with me. I put in TPA for airport and was given an offsite location. I thought I was renting from airport and went there first. Big disruption to my plans. Ultimately my fault for not paying attention to the address, but also very confusing process that I was clear I wanted airport.10.0 Excellent
Dec 2016
Pros:
Easy pick up, great rate saved 50% on this on we way rental vehicle in comparative vehicle with other companyCons:
The return was easy but for so.e reason my rental agreement was not on the system Maybe because it was a one way rental vehicle? Not sure2.0
Mediocre
5 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in East Side Commercial District
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10.0 Excellent
Feb 2018
Pros:
The whole process was so easy and fast. Booked my rental online. Went there to pick it up and the lady was kind and sweet and everything was very fast. We were out of there within in like 10 minutes Enjoyed our rental . I would definitely be booking with Avis in the future.5.6 Okay
Feb 2017
Pros:
It was a nice carCons:
The Kayak price wss $95 and after i picked up the car i noticed i was being charged $146. When i dropped off the car and spoke to the Avis rep she got it down to around $100. I still felt kind of ripped off.2.0 Mediocre
Oct 2021
10.0 Excellent
Feb 2018
Pros:
The whole process was so easy and fast. Booked my rental online. Went there to pick it up and the lady was kind and sweet and everything was very fast. We were out of there within in like 10 minutes Enjoyed our rental . I would definitely be booking with Avis in the future.5.6 Okay
Feb 2017
Pros:
It was a nice carCons:
The Kayak price wss $95 and after i picked up the car i noticed i was being charged $146. When i dropped off the car and spoke to the Avis rep she got it down to around $100. I still felt kind of ripped off.2.0
Mediocre
8 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in East Side Commercial District
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2.0 Mediocre
Nov 2020
Pros:
The local agency was closed when we arrived and we were not able to pick up our car. The next day they did not honor the price that we had reserved the car for so we did not rent from them. Went to Enterprise instead and had a much better experience.2.0 Mediocre
May 2020
Pros:
The staff was niceCons:
They didnt have a car for us when we went to pick it up7.6 Good
Apr 2017
Cons:
Manager here charged us for a full tank but after discussion, refunded it.2.0 Mediocre
Apr 2017
Pros:
NothingCons:
Rental was reserved for airport pickup and agent said it was at another location. Price for airport pickup was now double the price. Went to offsite location and it was closed!! Called Hertz and got a better deal by far. Awful experience.2.0 Mediocre
Nov 2020
Pros:
The local agency was closed when we arrived and we were not able to pick up our car. The next day they did not honor the price that we had reserved the car for so we did not rent from them. Went to Enterprise instead and had a much better experience.2.0 Mediocre
May 2020
Pros:
The staff was niceCons:
They didnt have a car for us when we went to pick it up7.6 Good
Apr 2017
Cons:
Manager here charged us for a full tank but after discussion, refunded it.2.0 Mediocre
Apr 2017
Pros:
NothingCons:
Rental was reserved for airport pickup and agent said it was at another location. Price for airport pickup was now double the price. Went to offsite location and it was closed!! Called Hertz and got a better deal by far. Awful experience.One location in East Side Commercial District