Excellent
9.0
Pros:
The location, the quality and the rooms
Cons:
The elevators are not enough
Excellent
9.0
Pros:
very comfortable rooms good restaurants friendly staff
Excellent
10.0
Pros:
Confortable locations for work after check out, excellente wifi and free.
Cons:
Nothing, everything was fine and clean
Okay
4.0
Pros:
Spacious rooms and cleanliness. Front desk people were friendly, and so were the folks from the restaurant. Breakfast was ok.
Cons:
Terrible internet connection, downloading my emails took over one hour. If you need to use the internet for business meetings you will be in trouble, unless you are ok with taking your business meetings in the lobby where people can hear your conversation. Inside the rooms there is no information about room service, amenities, restaurant hours of operation etc. Don’t you want to make it easier for your guest to spend money? They have a nice restaurant on site yet they don’t have any info about it in the rooms. Not even a QR code which are ubiquitous across Chile (Dear managers are you ok?). Essentially if you need to find out anything you need to call the front desk or come downstairs. Minor inconveniences in the big scheme of things but they only had one elevator functioning for the entire hotel and only one poor employee checking people in and answering the phone. I called 7 times over a 90 minute stretch to ask about room service and no one answered the phone. Rooftop pool is in terrible condition, and cold. It’s disappointing to see a building with great potential run so incompetently from a business standpoint.
Good
7.0
Cons:
Breakfast very low
Excellent
10.0
We enjoyed this hotel so much we stayed at it twice as we made our way around Chile. The staff at reception were welcoming and professional. Our first room was on the 8th floor with a king bed, its comfortable with lots of pillows. The room was very large, lots of counter space, clean, complimentary and very fast WiFi. There was lots of parking available on the property and the hotel was across the street from a shopping center with movies, restaurants, etc. The bathroom was large with a huge walk in shower. The air conditioner worked well cooling the room. The room was quiet and had excellent drapes for blocking the light for sleeping. We awoke to find a fantastic breakfast in the restaurant with an assortment of fresh fruit (pineapple, cantaloupe, melon, watermelon, oranges) coffee, juice, pastries, cereals, yogurt, eggs, bacon, etc.). Staff were very attentive. Upon arrival we were offered a Pisco sour which was a welcome drink and a nice touch. During both visits, we opted to have dinner at the hotel and it was very enjoyable. The hotel is well run and managed and it shows - good job Radisson! Nothing more to ask for just continue giving guest the great service that you provide.