Pros: great car. roomy, great mileage per gallon with nav and safety features. Great price too!!!!
31 Dec 2017
Pros: Clean, good car.
Cons: Had questions about the rental, both before and during. NEVER GOT REPLY from email I sent before rental started. Called during rental, after 20 minutes on hold I was hung up on. Very bad. Also, at pickup I was pushed too much to upgrade, when I finally got them to understand "NO!" they got very abrupt. "There's your key. The car's out there in slot 8."
27 Sep 2016
Pick up was awful
Pros: Budget upgraded us (several levels?) because of the inconvenience at pickup, even though we didn't request it. The representative was helpful, kind and cheerful.
Cons: Pick up at the airport was awful in at least 4 ways. We chose Budget because they advertised pick up at the terminal and we wanted a quick, smooth get away. Instead it was a (1) shuttle ride to a (2) very long line in a (3) terribly hot waiting area and a (4) wait for a car to be returned and cleaned so we could start our holiday.
11 May 2017
Smooth process until I got wrongly charged for an extra day
Pros: It was a pretty smooth process except for getting charged an extra day.
Cons: They charged me for an extra day, which amounted to more than my previous 5 days, even though I returned the car a couple of hours early on my scheduled day. I got a text when I got back to the US asking me when I was planning on returning the car. I had already returned it the day before. I am in the process of disputing this, they asked me to submit proof of my boarding pass showing when I flew out, which I have. I'm waiting to hear back.