Pros: The whole process was really fast and easy. Plus, we were given a MUCH better car than we had paid for. Lovely!
Cons: Not a thing!
15 Oct 2016
Good experience with Europcar
Pros: Great value by reserving online ahead of time rather than walking up to the gate. Very friendly and multi-lingual clerks for the most part!
Cons: The GPS we paid to rent powered up it didnt' actually connect with any satellites, so we had to navigate ourselves. It cost us a few minutes along the way. I wish they had taken the time to verify it was actually working before sending us out with the faulty unit.
Cons: Kayak showed a van with 7 passenger with 3 bags rented with Budget. Actual reservation made by Kayak to Budget is a 5 passenger car + 3 bags or 7 passenger with no bag. Given that we were 7 passenger + bags we had no choice of renting a van with Europcar costing double the price of my reservation made 8 months in advance. Need a comensation.