Pros: The ladies I dealt with went out of their way to make the experience efficient and enjoyable. They did everything in their power to make the trip enjoyable and surpassed expectations.
Thank you again for all you did.
13 Oct 2017
Nice car; good value
Pros: Gave us an extra day at no addilitional cost. Also gave us credit for transportation to airport.
Cons: Rental site was not at airport and no shuttle = requires paid transport from Sante Fe airport to this location.
11 Jul 2016
No car available!!
Cons: While I had a confirmation number, I did not have a car. The local agency called me very belatedly to let me know it would be in my best interest to formulate a "back-up" plan as they did not have a car available for me.
6 Sep 2016
Flight delay led to 4 times the price I was quoted
Pros: Car quality
Cons: My flight got delayed and I could only show up at a local Hertz location 30 min after closing. I was originally quoted ~$25/day for the car. They said it was too late, I had to try the airport. The airport quoted me ~$75/day, it was absurdly high. I returned it after 4 days and the bill was ~$400. Unbelievable, I ended up paying $100/day (4x what was quoted to me on Kayak).
22 Nov 2016
Cons: When I got there they said they didn't have a full size car like I had reserved and wanted to give me a SUV. I insisted and they gave me a full size Malibu. Why they said they didn't have one I don't know. They said the car was full of gas and it was only 3/4 full. The car was really dusty and full of bugs on front.
12 Feb 2017
Great customer service
Pros: Rep. Was courteous and provided suggestions for things to do/see both locally and in a nearby city. We rented car for 2 weeks and she contacted us after the first week to make sure everything was going well. she also looked into any additional discounts which applied and was able to reduce the fee by $30.
27 Feb 2017
pick-up not convenient
Cons: Booked a car away from the airport (Santa Fe) as it was less expensive and I assumed there would be Hertz shuttle to take me to the location. Not so. I had to pay $21 to have a community-based shuttle take me to the location. The Hertz rep at the airport could tell I was a little upset with this so told me to ask the rep at the pick-up location to deduct the cost of the shuttle from the rental cost.....which she did. I guess I shouldn't have assumed that there would be transportation provided by Hertz to another non-airport pick-up location. I didn't know that the Santa Fe airport was so small so may have opted to rent a car located directly at the airport had I known the circumstances. I was able to change my drop-off location to avoid another costly shuttle expense and ended up taking the car back to the airport....but there was an add'l charge to do so.
15 Mar 2017
Cons: When I arrived, the agent told me they didn't have a car available,despite the fact that I had a reservation. The agent would not help me contact other local Hertz locations to find a car. She promised to follow up with me later that day, but never called. I ended up getting a great deal at Enterprise, and will never waste my time with Hertz again!
17 Mar 2017
Pros: Did not like anything about it.
Cons: Even though I had reserved a car On the day if the rental I was told there were no cars available. Had to rent from Avis at the last minute. A bit stressful to say the least.
19 Mar 2017
Cons: We were delayed because of weather. Our car was not held for 24 hours - just two. We were delayed in one airport alone for more than two hours! Hertz did not help with this situation, even though it was not our fault. I will not use Hertz again.
Cons: Didn't realize the extra fees for liability were charged per day. That ended up being way too high.
24 Aug 2016
Outside dirty but helped when needed ...
Pros: When lost keys provided good support.
Cons: Car was dirty on outside. Replacement car was smaller than original rental.
6 Sep 2016
Fast and efficient service
Pros: Staff were very quick to complete paper work so we could start our vacation
9 Oct 2016
Pros: Friendly counter help. Very nice and helpful
Cons: Selection of cars available
28 Nov 2016
Pros: Everything except the closing time of 7pm.
28 Mar 2017
Fast service out in no time
Pros: Friendly staff
30 May 2017
Pros: I liked the car(Hyundai Elantra)! Great gas mileage, good interface. I received great customer service over the phone, problems were resolved rapidly!
Cons: Car was a little dirty, had a few cigarette burns in the seats.
19 Jan 2016
Great price and helpful staff
Pros: After getting an outrageous quote for a rental car directly through a rental company, I decided to try Kayak. Kayak was great! I was able to obtain a rental vehicle for $400 less than my original quote. I was able to get a vehicle from Avis that was just what we had hoped for. The Avis staff was friendly and helpful both at pick up and return.
I will definitely use them again.
10 Feb 2016
Cons: They did not have the car we reserved, and were going to charge me extra to upgrade to something that they had on the lot. They should have waived that fee given that they didn't have the car we reserved.
Cons: Although I was able to book a reservation and obtain car insurance through Kayak, Budget denied my debit card. Therefore I was unable to rent the car. It shouldn't be possible to book a reservation and then be denied car rental.
5 Dec 2016
Pros: Service is quick and cars are always clean and ready
Cons: I agree with one other person
a short overview of features would be nice.
7 Feb 2017
Cons: I was overcharged $140.25 and offered no explanation. Will not be usuing Budget/Kayak in the future. This is the first time I booked through this service. I travel a lot and have never been deceived in this manner.
25 Mar 2017
Pros: Service staff very nice and accomodating
Cons: I'm too short to get in and out of VW Jettas
9 Apr 2017
Good Job Budget
Pros: Courteous counter personnel. Quick, efficient check out. Will be back again.
6 May 2017
Efficient, courteous and effective service.
Pros: Small but efficient franchise. Service personnel were efficient, courteous, and friendly. Car and paperwork ready when I arrived. In and out in 5 minutes. Good car, clean, low mileage, full tank.Who could ask for anything more! I'm happy to recommend this location.
Cons: N/A. It was all good.
7 Jun 2017
Pros: I showed up to the rental car location around 12:30PM. The location closed at 12:00PM! Nobody called to tell me and the hours of the location were not listed on my reservation. It was such a disappointing experience and it ruined my plans for the afternoon.
Pros: Even though I had to wait awhile to pick up my car, the staff was friendly as they buzzed around tending to cars and customers. Olivia gave me a free upgrade and that ride was smooooooth for my 4 hour drive down south. Checking back in was a snap. I'd use Enterprise through Kayak again in a second. Best prices in Santa Fe.
29 Nov 2016
Cons: Por customer service...Didn't like my rental... Never again
11 Oct 2016
Nothing not to like. Perfect car for what we neede
Pros: Van driver was really friendly and helpful.
Office staff were pleasant.
29 Nov 2016
Customer Service Great!
Pros: Customer Service was able to switch out our vehicle halfway through our rental agreement so we could have more room. They called us back right away and got us on our way.
6 Jan 2017
Pros: What an amazing team--they were so considerate, generous, professional, prompt, and courteous. Give them all a raise. Seriously!
Cons: Nothing to say here--everything was awesome.
14 Feb 2017
Pros: Very customer focused, very helpful and willing to go the extra distance for you.
Cons: Return was difficult due to my lack of attention to return location hours of operation. The manager explained a local security issue regarding the use of after hours drop box that precludes the local area offices from using this option. After hours drop will improve in the Santa Fe area as an airport location is due to open soon (they have the concession rights, just waiting on the airport to move on execution of new lease/concession.
29 Mar 2017
good value, mechanical problem with car, long wait
Pros: Car performed well and was clean.
Great value for 1 way rental
Cons: Car was smaller than I was expecting
Right headlamp not adjusted properly
Long wait to pickup the car
55 travellers who rented a car in Santa Fe gave the car agency they used an average rating of 7.5