Pros: Reservation was easy, customer service was great, car was clean and ran fine. Manual transmission, apparently, is common (I like it).
Cons: GPS really is needed, or at least some detailed maps, as streets in the region are often not identified with signs. Google Maps saved the day several times!
10 Nov 2016
Pros: Nothing really
Cons: I made a reservation for $84.82. The final charge was $111.03. I will contest the charge to my credit card
17 Feb 2016
Did not have any available car when arrived
Cons: They ofer cars and dont have
9 Aug 2016
Waited for nearly an hour at the desk, as I'd prep
Cons: I arrived at 1830 at night to Puerto Montt, a small airport in Chile. I had a prepaid reservation, so got my luggage and went to the Budget counter. There was no agent there, but two "If you need help, please call xxxx-xxxx. I called the first number, and the cell phone was sitting on the agent's desk, not with him/her. So I called the second number, and a second phone that was sitting on the desk rang. So the agent didn't have either phone with her. I asked the agent at desk next door, and she said "the agent went for a cigarette break, and will be back in 10 minutes". So I waited. For 45 minutes, s/he never came back to the desk. Finally, I paid twice as much to rent a car from another company. Now, I'm having trouble getting my money back. What a crock of s*&t.
26 Nov 2016
Cons: They dont accept the credit card insurance.
3 Dec 2016
Car was not available
Cons: When you rent/reserve an automatic car, it should be there. Not only was there not one available (in a country where manual is the standard), but the person at the Alamo counter was rude, indifferent, and completely unhelpful assisting us. We actually received some help from multiple other counters, who finally were able to connect us with a company with an automatic available.
Cons: The sealing rubber of the winshield came off while I was driving in a highway. It was scary and dangerous. Same thing happened with the back sit windows. In a city where it rains almost every day it was a serious problem. The people were excellent. The car was not in good shape
20 Nov 2016
Don't expect an Automatic transmission!
Cons: Ridiculous that we paid more to reserve an automatic transmission, only for them to say "no automatico" when we got there. We then had to scramble and go to another company when we didn't speak the language and it cost us more. If you're traveling internationally, use Hertz instead.
1 Dec 2016
Cons: They did not have the car I requested. They did not even have a single automatic car rental available so I had to shop around for an hour at other rental agencies. Terrible experience.