Cons: 5 minutes before all the rental companies close in this area i got an email from enterprise saying they cancelled my reservation becaused they overbooked. Left me stranded and paying a higher rate in a lower class car for a day-of reservation with another company. Inexcusable.
10 May 2016
Give it no stars
Pros: Nothing. They totally destroyed my weekend plans. I had an on line reservation and when I got there they told me there was no car. It was just before noon in Germany and they were closing at noon along with all other rental companies in The area until Monday morning. Most horrid experience I ever had. Made me rethink renting from Kayak and from Enterprise. I wrote to Enterprise about my experience and never received a reply, except they were sending my complaint on to corporate headquarters. Guess corporate headquarters lost my complaint, because though it was sentm3 times I never heard from them. The strange part was there were several cars in the Enerprise parking lot when I was to,d there were no cars available.
Cons: Nothing good at all. When you have a reservation and they won't give you a car, how can there be anything good?
29 Nov 2016
Cons: I was charged more than the price I was quoted, which was approximately $351.00. I was charged $465.00, over $100 more than the original price. RIPOFF!
2 Dec 2016
Pros: Friendly customer service. Located very close to a gas station, which is convenient for filling up before returning the car.
Cons: Calling me to return the rented car back to pick location and and take a replacement less level and smaller engine with no alternatives !! Why ? No other cars available with auto transmission and the picked up car was sold need to return it back
3 Mar 2017
Fine but read the fine print about insurance
Pros: Car was ready as promised when I came to pick it up.
Cons: I booked online, and when I got there they told me that the rental was without car insurance. To purchase insurance would have more than doubled the cost. How can you offer a car rental without insurance? Just seems like a price gouging tactic.
Car was really dirty on the outside when I picked it up.
28 Sep 2016
Cons: My frustration is not with KAYAK, but rather with the Hertz office I used.
The car I reserved was not there when I arrived (I was delayed 1 hour). I ended up with a smaller car (FIAT 500). Although I did not pay as much for this car as the one I had reserved would have cost, it was a higher rate than was listed on the website for the same vehicle. I may rent from Hertz again in the future, but defiantly not from the office in K-town Germany.