Cons: Had to wait 45 minutes for the shuttle to get us at the airport
10 Dec 2015
Phone access during rental non-existent
Pros: Needed to extend rental. Called for 3 days, both national and local numbers. All forward to answering system that no one answers. Left messages and sent emails with no response. Still have the car. Don't even know if they're still in business.
8 Feb 2016
Lied to at Pick Up - unacceptable
Pros: The vehicle itself was good, drop off was speedy and virtually no wait for the shuttle to the airport (although the latter possibly by chance).
Cons: I have hired cars all over the world during my travels but never been bare faced lied to about 3rd party insurance. My credit card covers me for insurance and has worked out fine on 4 different continents so I didn't want to buy any further insurance. "CJ" at Advantage told me, and I queried with him to make sure he chose his words carefully, that it was 'obligatory'. It is not.
I wish that I had seen the other reviews before booking as it is indeed much wiser (and will probably end up less expensive) to use a reputable company instead.
19 Sep 2016
Cons: Terrible service, waited over an hour in line to pick up car. No apologies, seemed like business as usual to the staff. Car was filthy, clearly not clean for several weeks.m Avoid this place at all costs!
11 Nov 2016
Low budget - no frills - not impressed
Pros: Decent selection of convertible cars
Cons: No sense of urgency for customer. Waited in line to pick-up for 45 mins because the process was so slow. Not enough agents. Waited for a shuttle from LAX for 30 minutes. Just overall lack luster experience.
20 Dec 2016
Pros: It generally went smooth.
Cons: The big exception was that I was not told how to pay for the toll road and so I am still unsure if I payed for it correctly.
16 Oct 2015
If you want to miss your flight book with Advantag
Cons: These people simply don't care. When I collected the car, the exit gate was jammed for 15 minutes and nobody could get out. They didn't bother telling anybody. When I dropped off the car, I forfeited filling the quarter of a tank so I wouldn't miss my flight. Then I waited 15 minutes for a courtesy shuttle to leave. The driver was on a break and told others he would be back 10 minutes ago. So I booked an uber got to the airport and missed my flight by 2 minutes. Never, ever again will I use this company.
26 Oct 2015
Pros: Price was good
Cons: Was hit with almost $10 refill when i returned the car. There was definitely nothing i signed or any signage in the facility that warned me of it
28 Oct 2015
Cons: Took forever to get picked up at airport. Had to call 3 times. Car was not in assigned space, causing us to go back and get another, the car we got was dirty outside, and there was dog hair all over back seat.
28 Oct 2015
Terrible Customer Service
Cons: The employees seemed more concerned with checking their cellphones than doing their actual job. The pick-up process took longer than 30 minutes with only 3 people in line, and when we finally reached an Advantage employee he was slow, rude, and entirely unhelpful.
Pros: Pretty easy-picked out a car that we liked and we were on our way. I reserved a car before hand on Kayak and everything went smoothly.
27 Sep 2016
Good deal but Be prepared to wait for it!
Pros: The car was great and very reasonably priced.
Cons: The whole experience was overshadowed by the fact we had to wait for 1.5 hours in a dark parking lot for our car to be available. Not ideal after an 11 hour flight and a long customs queue, and sitting in a car park in the dark wasn't the ideal start to our honeymoon.
17 Oct 2016
Last minute LAX car rental
Pros: Rented with ease. Easy to pick out car and quickly got out of the lot.
Cons: Shuttle ride when your beat tired is a bummer. Overall went smooth once on rental site. Plus it is LA where you must get used to crowds and rude drivers.
9 Dec 2016
Pros: I liked my choice of cars. I liked the kindness of the people who helped.
Cons: Someone was dropping me off to pick up a car and that was hard to figure out.
12 Dec 2016
Pros: No hidden fees
5 Jul 2016
Pros: Very smooth and quick drop off. Drop off agent also found and gave us the device to attach out gps to the windscreen which we had left in the car.
Cons: No comments.
6 Jul 2016
Cons: Very troubled to find the car
16 Jul 2016
Pros: Decent value
Cons: Long wait time at LAX for shuttle.
25 Jul 2016
Pros: Shuttle picked me up immediately. I was at the site and in my rental within 10 minutes! Super fast and professional!
17 Aug 2016
Great car, easy pick up and delivery!
Pros: The mini-can was perfect for our long trip. And the staff were great on both ends of our trip! Fast and friendly.
Cons: Drop off was weird and time consuming and far from the shuttle
3 Mar 2016
Pros: Car was great and the service was quick.
Cons: Shuttle service did not pick up every 10 minutes. It didn't seem like any employees cared when asked by multiple customers.
6 Mar 2016
Pros: Car was fine. Convenient close to airport and resonable price.
Cons: When I tried calling the desk when I first arrived, nobody would answer the phone. That was not a good first impression.
11 Sep 2016
They don't seem to care much about the cars
Pros: The car was unwashed but the interior was fine. Return was professional.
Cons: First car had the entire side view mirror ripped off. Refused it immediately in the parking lot and got a new one without any apologetic attitude. Seems like they could care less about the car or the customer for that matter.
17 Sep 2016
Pros: Car was ok.
9 Dec 2016
Pros: Good service. Low price. Convenient.
Cons: Car display indicated it needed maintenance.
14 Oct 2015
WORST COMPANY to rent
Pros: They are rude, they don,t know how to treat a client
15 Oct 2015
Awesome cat rental
Pros: I am very impressed with E Z car rental. The shuttle bus was prompt and very frequent to and from airport. Drivers very friendly and helpful. The customer service agents at E Z car rental were extremely friendly and helpful. They even gave us a two car upgrade for free. The price was excellent. I will definitely use them again!! Thanks E Z car rental LAX!!
19 Oct 2015
One of these guys didn't do his job and I had to p
Pros: The car was fine, although I booked a more fuel-efficient model.
Cons: We were stuck at the airport waiting for misplaced luggage and therefore called E-Z Rent-A-Car to let them know we would pick up the car later than expected. After we recovered the luggage and fared to the rental office, the clerk tells us the system automatically cancelled our reservation after two hours. What about the phone call I gave them, ask I. There's no note of it in my reservation, says he. He adds, unfortunately, that he doesn't have economy vehicles left so he has to upgrade us to a higher model. At a cost. One of these guys didn't do his job and I had to pay extra for the mistake. Mistakes happen, but they could have provided a car at the original price. They did not, so I won't be renting from them on principle.
19 Oct 2015
Reservation times inaccurate, then cancelled
Cons: Even though my Kayak search was for a rental car pick-up at 11:30pm, the reservation time was made for 11pm. Since my flight didn't land until 11:20pm, and after waiting for the EZ Rental Car shuttle for 20 minutes, I didn't arrive at the rental facility until about midnight. I waited in line for 25 minutes and when I got to the counter they had cancelled my reservation because they only hold it for 1 hour from the pick-up time (which had changed to 11pm somewhere between Kayak and EZ). I had reserved an economy car, but they were out, so I had to pay for the more expensive car, an increase of $40. The return shuttle on the way back to LAX was very slow- we waited at least 30 minutes for a ride. Several shuttles went by the stop with no explanation as to why they didn't pick us up- the rental counter said those drivers were probably off duty.
Not the car I booked...Sat NAv was a waste of time
Pros: Brand new car
Easy drop off
Cons: Was a smaller model than booked - I booked a Jeep Cherokee or similar - got a Jeep Patriot which is considerably smaller.
Added the GPS - waste of time! The signal constantly dropped out and then tried to re-route taking us off course. If we'd have followed the instructions we would never have got out of LA!
19 Feb 2017
Pros: Advantage LAX from a management point of view was disastrous. Not only did they not have an SUV per our booking, it took over TWO HOURS to get from the kerbside outside the airport waiting for their shuttle bus, to completing the paperwork and being given the car. Would never use again.
3 Mar 2017
Pros: Very efficient once we got to the counter
Cons: Supplying car not as specified although in hindsight havng seen the one specified we were grateful that we got a different model