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Chicago Car Hire

Fri 9/12 Pick-up
12:00
Sat 10/12 Drop-off
12:00
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Chicago car hire reviews and directory

Enterprise
enterprise
Car hire reviews:
Good (7.5, 116 reviews)
Car hire locations in Chicago:
29 locations
Enterprise
Locations in Chicago
10 E Grand, Hilton Garage Fl 2
+1 312 670 7270
1224 S Western Ave
+1 312 243 9190
1820 W 87th St
+1 773 239 3510
1842 N Milwaukee Ave
+1 773 862 4700
1924 N. Paulina
+1 773 938 8009
20 E Randolph St 3rd Fl
+1 312 251 0200
201 W Madison St Fl 3
+1 312 553 5230
2640 S Michigan Ave
+1 312 808 1228
2900 N Sheffield
+1 773 880 5001
3029 No Kedzie
+1 773 478 3310
303 W. Lake St
+1 312 332 7783
3057 N. Cicero
+1 773 286 0005
318 S. Morgan
+1 312 432 9780
4314 N Western Ave
+1 773 539 5900
4524 S Western Ave
+1 773 650 5800
4825 South Pulaski
+1 773 579 6800
5150 W 55th St
+1 773 735 8860
523 West North Ave
+1 312 482 8322
5313 N. Sheridan Road
+1 773 271 4500
5358 W Irving Park Rd
+1 773 283 1001
5451 N Northwest Hwy
+1 773 631 4422
5508 South Lake Park
+1 773 288 0500
555 W. Madison Suite 102
+1 312 906 8300
5950 N Western Ave
+1 773 989 3390
6400 N Schilling Rd
+1 847 928 3320
664 E 87th St
+1 773 783 6158
850 N State St
+1 312 951 6262
9214 S Stony Island Ave
+1 773 734 6400
930 W Division St
+1 312 475 2000
  • 7.3
  • 7.9
  • 7.8
  • 7.3
  • 7.1
Recent reviews
9.2 Excellent
28 Aug 2016
Pros: Car was very comfortable for a 7.5 hour drive.
Cons: Car was mostly clean but some garbage was on the passenger side floor (empty bag of chips and plastic spoon). Pickup location in Chicago was very busy and the office is very small so there were a lot of people crammed into a small space - trying to form an organized line in the order that people entered the office was impossible - very awkward to wait.
2.4 Mediocre
27 Sep 2016
Double check location
Cons: On Kayak I searched for car at O'Hare airport. Enterprise came up with a good price. When I arrived at Enterprise off airport location, they had no cars and I was told my rental was at another location 10 minutes away. They provided a taxi phone number. It was 45 with traffic in a cab. Upon arrival at location, car provided was dirty inside and out and had an unpleasant odor. The location added another 35 minutes to my drive to Milwaukee. My first lousy experience with Enterprise. These guys are usually good.
3.6 Mediocre
27 Sep 2016
Wrong class of car
Pros: People were friendly
Cons: They gave me the wrong class of car for what I reserved and paid for. I questioned them at pickup and again at drop-off, and they insisted that it wasn't possible for their system to be wrong. Bu when I got home and checked my email for the reservation, they were wrong.
6.0 OK
24 Nov 2016
Cons: The upholstery in the car was completely stained and filthy. I asked if that was going to be an issue and the guy renting me the car said, "We don't care as long as it's not ripped." The drivers side floor mat had a huge tear in it and the service light was on the whole time (I found out that the car was due for an oil change when I returned it). The guy who rented the car to me listed the gas tank volume to be basically empty on my rental forms. However, when I returned the car, they tried to charge me for not filling the gas tank since it was marked in the computer system as having 3/4 of a tank when I picked it up. I returned it with almost half a tank in it so needless to say, I wasn't too pleased. I will look to rent elsewhere from now on.
2.0 Poor
25 Nov 2016
I went to Hertz instead
Pros: Nothing. I got there and they told me I needed an utility bill with my credit card in order to rent a car. I told Enterprise I just rented a car at Hertz and they didn't ask me for a utility bill and they still wouldn't let me rent a car so I walked to Hertz instead and I got a car for the same price that was even better. Enterprise is terrible.
Cons: Everything. Don't go to Enterprise, go to Hertz instead.
10.0 Excellent
28 Nov 2016
Smooth and no issues
Pros: Nice car, quick pickup, quick drop-off. No hassles. I rent from this Enterprise fairly often and I've never had a bad experience. I only wish they had after-hours drop-off available.
10.0 Excellent
29 Nov 2016
2017 vehicle in 2016
Pros: 2017 vehicle in 2016
10.0 Excellent
7 Sep 2016
Excellent service and experience
Pros: Car was practically brand new. No issues whatsoever. Great service!
9.6 Excellent
24 Sep 2016
Pros: Good car, great employee support and nice pick-up process
5.2 OK
5 Dec 2016
Car wasn't ready
Pros: They gave me a nice sportier Corolla.
Cons: The problem was that it wasn't ready when I came to pick it up before going to work. I was late for work because they had to clean the interior and exterior. When I came to see what was going on in the garage the employee who helped me acted like I was inconveniencing them by checking on the wait. He had a too cool for school attitude much like a used car salesman, except he's only working at a rental agency. He didn't say thank you and it was only until I took the time to read the contract and thus further inconvenienced his morning that he bothered to explain the 4-5 places he told me to sign or initial. It should be noted that because I wasn't completely satisfied with the service when I returned the car that I was given a discount by the lady working there. The same guy was working but refused to acknowledge me at the counter seemingly because of our previous interaction.
Alamo
alamo
Car hire reviews:
Excellent (8.6, 103 reviews)
Car hire locations in Chicago:
3 locations
Alamo
Locations in Chicago
203 N La Salle St
+1 888 826 6893
5150 W 55th St
+1 888 826 6893
560 Bessie Coleman Drive
+1 888 826 6893
  • 8.5
  • 9.1
  • 9.0
  • 8.4
  • 8.3
Recent reviews
9.2 Excellent
13 Oct 2016
A Comfortable Road Trip
Pros: The mid size SUV (Nissan Rogue) was very comfortable, safe and easy to drive. It met our needs very well. We also appreciated the service received at the downtown Chicago rental center. The representative was very helpful in getting us started on our trip.
10.0 Excellent
24 Oct 2016
Pros: Extremely helpful staff and very efficient process!
10.0 Excellent
2 Mar 2016
Pros: Excellent customer service
10.0 Excellent
21 Sep 2016
They Just made sure that I Drive away satisfied
Pros: I rented for a long period and had to go back after every month. Helpful managers and staff, Car was in great condition, made all the paper work easy.
Cons: The person receiving the car after refused to assist after I returned for a paper.
10.0 Excellent
30 Oct 2015
Unbelievably easy, inexpensive and comfortable.
Pros: I had great service at the rental counter. I had a 9 hour one way drive and they gave me a comfortable fuel efficient clean Nissan Sentra and it was unbelievably inexpensive for a one-way car rental.
8.0 Good
1 Nov 2015
Pros: I liked that it was easy, the car was clean.
Cons: There was a few ladies at the front desk on there phones, it just seemed a little unprofessional... I also wasn't totally in love with my car... But most of all it was a good experience.
10.0 Excellent
4 Nov 2015
Pros: The gal at the front desk was great!
9.2 Excellent
9 Nov 2015
Drop off could have been improved
Pros: The service picking up the car was impeccable, Tyronne helped us at the Chicago airport and was quick and friendly. The car was clean and well maintained.
Cons: We dropped off the car Sunday evening, which I am sure is a very busy time for returns. The return lanes were so full we couldn't even pull in. Then we wondered through all the cars searching for an employee to check us out, came upon a female employee standing near the elevators who basically told us go find someone else. We did, eventually.
10.0 Excellent
23 Nov 2015
Pros: There was a lot attendant even at 2AM so I could get my car.
9.6 Excellent
13 Dec 2015
Pros: The reservation process was quick as was the drop off process. Due to a quick need for a funeral, the price was perfect for what I needed. I didn't need anything fancy - just to get me there and back.
Dollar
dollar
Car hire reviews:
Good (6.5, 86 reviews)
Car hire locations in Chicago:
2 locations
Dollar
Locations in Chicago
10000 Bessie Coleman
5150 W 55th Street
  • 6.1
  • 7.5
  • 7.2
  • 5.8
  • 6.1
Recent reviews
3.2 Mediocre
28 Nov 2015
Cheat
Pros: Bus pendle
Cons: The price I had booked on your site ($22) Was different for what I had to pay €31 Exclusive all tapes They said I had to complain. .. Well I Will!
10.0 Excellent
7 Apr 2016
Great service
Pros: Affordable and good service
Cons: Extending the rental was difficult
7.2 Good
17 Oct 2015
Cons: Price
9.2 Excellent
1 Nov 2015
Pros: The cost of the rental, very affordable!
Cons: There was only one sales representative, which made my wait time to check out my vehicle longer than I work have liked it to be.
4.8 OK
2 Nov 2015
Declined CDW twice to counter person; ended up cha
Cons: Declined all coverages, including CDW, twice when asked by counter rental person. Did not look at contract once signed and printed; found out a daily collision damage waiver had in fact been put on contract. Tried to get adjusted; Dollar refused, saying I had signed it. Strongly suggest making them say it all back, not just sign the electronic keypad. Won't be doing Dollar again.
9.2 Excellent
10 Nov 2015
No Problem Rental
Pros: I had no issues with the vehicle, and drop-off was no problem. Also, I had a "to be determined" vehicle in exchange for a lower rate. It was a good decision.
Cons: The pick-up was a little problem due to the staffing at MDW. Because it was Sunday?
2.0 Poor
29 Nov 2015
Cons: Customer service level in dealing with representatives regarding car issue.
4.4 OK
24 Dec 2015
They ripped me off.
Cons: We reserved a rental for Dec 21 through Dec 23rd back in October. The rental price for the 2 days was $97.00.We found out that we wouldn't be able to get the car back until 5pm instead of 12pm. When we picked up the car we told them that and expected to pay for the extra time. Instead of adding the 5 extra hours they cancelled our entire reservation and changed it to a same day reservation and charged us $400.00. We asked for an explanation and they said that was the way they do things. We will NEVER use them again.
2.0 Poor
25 Dec 2015
Not worth the lower rate.
Pros: Gave me a damaged car that was a hassle to return.
3.2 Mediocre
7 Jan 2016
Charged for 'express fuel'
Cons: Chicago Midway -- the rental itself was not very clean on the exterior and the paint was pretty beat up. That aside, pick up wasn't exactly pleasant, but... That's sort of the norm with some airports in my experience. I was charged $15 over and above my original rate for something called 'express fuel.' My understanding is that if you use the car for less than 75 miles, regardless of the gas you put into it before returning, you are charged this rate. I don't have the slightest idea why they would encourage renters to put more miles on the car by punishing them if they drive <75mi, but that was the case for me. The aspect that bothered me most was that the attendant made no mention of this surcharge when I returned the vehicle. So yeah, topped off the tank, no damage to the vehicle, returned well before the time I rented it for, but still was charged for express fuel.
Hertz
hertz
Car hire reviews:
OK (5.7, 72 reviews)
Car hire locations in Chicago:
18 locations
Hertz
Locations in Chicago
10000 Bessie Coleman Drive
+1 773 686 7272
151 E Wacker Dr
+1 312 819 3738
181 W Washington St
+1 312 726 1476
2 East Oak Street
+1 312 951 1643
225 S Canal Street
+1 312 928 0539
2300 S Martin Luther King Dr
+1 312 567 0380
265 N Western
+1 312 666 3857
2828 N Clark St
+1 773 832 1912
3130 N.sheffield
+1 773 883 2356
3658 N Clark St
+1 773 327 1463
401 North State St.
+1 312 372 7600
4621 West Belmont Avenue
+1 773 286 7251
5050 N Lincoln
+1 773 334 4818
5150 W 55th Street
+1 773 735 7272
5259 S Archer Avenue
+1 773 585 8825
6740 S Western Ave
+1 773 925 0453
909 N Michigan Ave
+1 312 280 5193
9240 S. Stony Island
+1 773 374 0713
  • 5.3
  • 6.3
  • 6.1
  • 4.9
  • 5.7
Recent reviews
6.0 OK
19 Oct 2015
Pros: We loved the car it was perfect for our purpose.
Cons: When we arrived to pick up the car the gentleman at the counter was very pushy about the car we had rented as the smallest and worst car in the lot and that it was a managers special, and we should upgrade. We told no thank you several times, and finally had to say just give me the papers to sign please as we very tired arriving for reason of a family members death. Additionally I did not like the fact that I still have not received a final statement in my e-mail as they were not open when we dropped the car off. If you are going to offer a rental service at the airport, please make sure you have the staff to complete the transactions. Not comfortable with the "unknown"
8.8 Excellent
5 Mar 2016
Cons: I tried to rent a car in Mexico from not just Hertz but other companies and the bottom line was that it was cheaper to buy a car there than to rent one. They all have great daily rates just that they all get you with insurance at a rate of about 500.0 and deposits of up to 2000.00 which is crazy! So travelers beware!
5.2 OK
14 Apr 2016
Chicago Midway Airport Hertz
Cons: Upon arrival in Chicago Midway Airport we clocked in at 1:28. We rented from 1pm two days before to 1 pm. On the drive in, I even called customer service to make sure that we had a half hour window before being charged an extra day of $62 plus. When our car was scanned in by a lady with an iPad at 1:28pm, I didn't see a problem until the girl at the counter said we would be charged another full day. If it says 30 minutes, it needs to be 30 minutes. We asked to talk to a manager, she went to get one, and the same woman came out only to tell us that we would still owe another day charge. So we asked again to speak to the manager who wouldn't come out. She was extremely short with me, I explained that I had just made the drive from New Orleans to Chicago to save money on flights, so $62 is a lot of money to me. Especially since I drove like hell to get there in time. Which I did. She told me she could do nothing about it as she didn't make the reservation. I pleaded with her and said it made no sense as it says we arrived at 1:28. Out of nowhere, she begrudgingly took off the charge after having told us she had no way of doing so, clearly meaning that was a lie in the first place. My complaint is how this was handled. And WHY it was handled like this! The manager had a sh*tty look on her face and we were treated like we were trying to get out of paying or something when we were IN the window of time. Very agitating experience and rude, I'm in customer service and would never talk to someone like that, lie to them or try and swindle another days charge for no reason.
5.6 OK
22 Sep 2016
Ok
Pros: Only dropped off
Cons: Said they would be open till 130am, but no one was therr at midnight
10.0 Excellent
9 Nov 2016
Pros: just a great experience
9.6 Excellent
21 Nov 2016
Pros: Our representative was great! She helped us upgrade to get the car we wanted. Very friendly and professional. There was a bit of a line and wait to pick up but other than that,great experience and easy drop off! Have used Hertz twice now with no problems!
6.0 OK
28 Nov 2016
Upcharges and oversell at the Desk
Pros: The car was clean and reliable
Cons: Desk clerk boldly lied to me that fuel was over $3.00 per gallon on the street and I should opt to pre-pay for a full tank. I was flustered from the long line and checking another flight in a panic and despite it sounding really irrational and genuinely stating "That's insane, that's not right." I did pre-pay and returned the car flat-out empty, but spend hundreds of driving miles passing stations at $2.29 and $2.39. NPR reported that weeked no Fuel in the country over $2.79. I was also told the third party insurance wasn't accepted despite my pre-buy on that. Having been stung by a different company in Seattle over it, I did opt out and had a very sinking feeling about the pre-buy gas then. Sorting through lies is demeaning. My business will continue into the sharing economy car programs so I can at least rate humans if they lie.
10.0 Excellent
9 Sep 2016
Okay
Pros: Customer service was great
Cons: The car needs a tune-up and an alignment. It was loud and pulls to the right.
8.4 Excellent
12 Oct 2016
Pros: Easy pick up and drop off. Good customer service.
Cons: The tank was not full.
10.0 Excellent
23 Oct 2016
Convenient and affordable
Pros: Location to pick up and drop off work well, and affordable rate for multi day rental.
Budget
budget
Car hire reviews:
Good (6.3, 70 reviews)
Car hire locations in Chicago:
9 locations
Budget
Locations in Chicago
10000 Bessie Coleman Drive
+1 773 894 1900
1561 N Freemont St
+1 312 219 6153
1830 S Wabash Ave
+1 312 225 5396
214 North Clark Street
+1 312 263 0086
225 S Canal Street
+1 708 392 6981
3255 West Fullerton Avenue
+1 773 252 4352
3721 North Broadway Street
+1 773 528 1770
5150 West 55th Street
+1 773 948 7002
714 South Wabash Avenue
+1 312 960 3100
  • 6.0
  • 7.0
  • 7.0
  • 5.7
  • 6.2
Recent reviews
10.0 Excellent
5 Jan 2016
Pros: Price and helpful staff. The facility is very close to my home.
Cons: Someone could show me the features of the car.
6.0 OK
4 Aug 2016
Meh
Pros: Nice car
Cons: Closed very early in the afternoon (6p).
4.0 Mediocre
2 Sep 2016
Hassle returning car and getting correct bill (ini
Pros: Pick up was smooth, car was as described
Cons: I returned the car early (after just 1 day instead of 1 week as originally planned). The clerk explained that the computer wasn't working so she would send me an email with the final receipt. When I checked my emails a few hours later, I saw that she emailed me the receipt and it was for a full week rental rather than prorated for my 1 day rental. I called the local agency right away but the call was transferred to a national customer service office, and the person I spoke with said he would correct the mistake and email me the corrected receipt. Bin ever received it, so the next day I called the local agency again and spoke to the clerk, who then made the correction and sent an email with the correct amount billed. So a lot of extra effort and time needed on my part to fix their mistake.
5.2 OK
1 Dec 2015
Budget/Avis at ohare may scam u
Pros: Clean, comfortable car
Cons: We reserved a cat from ohare, we picked up the car from ohare and we returned the car to ohare. My quote was 372. We returned the car with no damage and a full gas tank and were charged 722. They claim they quoted me as renting the car from midway airport and then returning it to midway airport. There is no other explanation except they try to rip you off and hope you don't look at the recipt until it's too late. After arguing with a very rude agent for 40 min we got a manager who was professional but clueless. After about 90 min we had to go or else we would miss our flight home. We had to settle paying 480. Over a hundred dollars more than we should have. Have rented several cars before from other services and have never had a problem. Will rent from ohare airport many more times but will never at any location rent from Budget/Avis.
8.8 Excellent
21 Dec 2015
Quick, easy, convenient
Pros: The drop off was very efficient.
10.0 Excellent
19 Jan 2016
Pros: Customer services :)
Cons: N/a
4.0 Mediocre
6 Jun 2016
Cons: Did not have the car I booked. Ended up over paying for a bigger car that I did not need ...
4.4 OK
6 Jun 2016
Don't Trust Customer Service
Pros: Got a much larger and more useful vehicle for essentially the same price as a regular mini van rental.
Cons: Spoke to two separate customer service reps to verify that my age (24) would not prevent me from receiving the vehicle I had reserved. Was told that the location I chose would have no problem accommodating me and would allow that. When I showed up to get my mini van, I was told no and had to get the branch manager involved to make an exception. Then they didn't have any mini vans so I was given a 12 passenger van. Not an issue but I had to re-purchase the insurance after I had already paid for insurance on my initial rental, was already too late to have it refunded.
10.0 Excellent
29 Jul 2016
Budget is the way to go
Pros: Great staff, easy access to car, idiot proof return, and helpful call center!
Cons: The O'hare return center did not have a gas station close. This is not a poor reflection on Budget. Just wish there was a gas station near the return.
9.6 Excellent
1 Aug 2016
Pros: Competitive price for one-way rental, great gas mileage
Cons: A little slow at pickup to retrieve keys from the garage but no big deal. Turn in at Midway Budget was easy and quick
Thrifty
thrifty
Car hire reviews:
OK (5.4, 34 reviews)
Car hire locations in Chicago:
2 locations
Thrifty
Locations in Chicago
10000 Bessie Coleman Drive
5150 W 55th Street
  • 5.2
  • 5.5
  • 6.1
  • 4.6
  • 5.7
Recent reviews
4.8 OK
24 Mar 2016
Pros: Car was clean, spacious and drove well.
Cons: Very tired of rental car check in counter employee tacking on "optional" charges. I want exactly what I reserved. Nothing more, nothing less for the price at which I reserved the rental. If I didn't want insurance when I reserved the car I do not want it now. Bait and switch. Also, my car seat would not adjust so hopefully they will fix that for future customer. I took it "as is" only because it took me 40 minutes to get my rental car and it was 1 am in the morning and had an hour drive to hotel.
5.6 OK
11 Mar 2016
Pros: Unfortunately I fell down a flight of stairs and was unable to drive except for the first couple of days of my 2 week rental. Due to the terms of the agreement I was unable to return the car early or designate another driver (unless we both returned to the place of the rental....with me driving.) The car was great but I won't try this again.....too inflexible. The empoyees at pick up and return were very efficient and friendly and helpful. I had to drive the car back for the return which was unbelievably painful.
Cons: The price and restrictions.
4.8 OK
28 Nov 2016
Smelled like cigs
Cons: Smelled like cigs and audio connection didn't work
2.8 Mediocre
20 Oct 2015
Pros: had thrifty reservation and was punted to dollar for a higher price. Not a great experience.
4.8 OK
28 Oct 2015
Not so Thrifty
Pros: There was some damage to the car when it was returned. The local Thrifty outlet did not delay me as a result, but had me fill out a simple form for their claims adjuster. (It remains to be seen, though, how this claim will be handled, since I did not take Thrifty's coverage when I rented.)
Cons: I rented from Thrifty because it showed the lowest price. What I did not know is that unlike some other car-rental companies I have used, Thrifty charges extra for your spouse to be a driver. It cost be more than $400 extra on a one-month rental for my wife to be allowed to drive. That means Thrifty was actually MORE expensive than other companies. Be sure to read the fine print from whatever company you use. It took about 30 minutes to get from the pick-up location at the airport to the Thrifty rental location that was described as "on airport." The grill of the car was covered with bugs when I picked it up. Apparently, there had been little or no effort to clean them off when the car was washed.
5.2 OK
10 Nov 2015
Pros: The quoted rate was very good
Cons: I frequencies of shuttle. Waited for 35 minutes. They added insurance when I told them I didn't want it Had to drive back to rental location to change back agreement. They charged me a higher rate than the contract rate
6.4 Good
13 Oct 2015
Pros: Car ran very well, even if very small. Very easy to park.
Cons: Car had no wiper fluid.
8.4 Excellent
14 Oct 2015
Pros: Rental counter was efficient and fast, car (Altima) was clean and well appointed.
Cons: Hidden charges raised cost of rental somewhat above what we anticipated or would have approved of we had understood them before signing the rental contract.
6.0 OK
15 Oct 2015
Cons: Didn't realize that Thrifty was located further away from the airport than I had anticipated. Significantly farther than the other major companies (hertz, avis, etc.) who were located closer to the airport. This wouldn't impact my desire to rent from Thrifty in the future however.
3.6 Mediocre
16 Oct 2015
Schiller Park Thrifty
Cons: Picking up the car was extremely slow due to only one person being on duty and moving like it was the DMV. I was the third person in line when I arrived and it took over 30 minutes to get to the counter. Once I got the vehicle I noticed that the rental contract was for $553 instead of the $289 reservation rate. Going back inside was not an option because there were over 10 people in line by that point. The person at the exit gate gave me the managers office number, whcih turned out to be a waste of time because they never answer and will not return calls. I even spoke with the 800 number personnel who left a message for te local manager to no avail. I will never rent form this location again
Avis
avis
Car hire reviews:
Good (6.7, 19 reviews)
Car hire locations in Chicago:
8 locations
Avis
Locations in Chicago
10000 Bessie Coleman Drive
+1 773 825 4600
1561 N Freemont St
+1 312 219 6151
1830 South Wabash Avenue
+1 312 225 0788
214 North Clark Street (at Wacker)
+1 312 782 6825
225 South Canal Street
+1 708 392 6979
3255 West Fullerton Avenue
+1 773 252 4325
3721 North Broadway Street
+1 773 528 6400
5150 West 55th Street
+1 773 948 7001
  • 6.5
  • 8.0
  • 7.5
  • 5.1
  • 6.3
Recent reviews
10.0 Excellent
25 Apr 2016
Efficient
Pros: Checked me in in about a second. Great job.
Cons: Was only there for a second, dropping off. Not much to say - they did a good job.
7.2 Good
5 Jul 2016
Holiday rush - long lines
Pros: Car size for price, cleanliness, condition of the car - even with over 20,000 rental miles on it.
Cons: Long lines - over 30 minutes to get to the counter, then the agent wanted to explain why she could not find a car for me - I kept reminding her that I just wanted a car, not an explanation...
4.0 Mediocre
1 Aug 2016
The car was great and in great condition. Everythi
Pros: The vehicle and the cleanliness
Cons: The pricing seemed to be much higher than everyone else for a one day rental. I had no choice though. All flights were cancelled from Chicago and I could not get anything until 2 days later. Needed a car to drive home. At return of the vehicle; there was a lot of added in charges that I was never made aware of. Also, they tried to charge me for a full tank of gas, when I actually only used 1/3 of a tank.
8.0 Good
18 Aug 2016
Tried to rent me a car not in the size I wanted
Pros: I liked how easy it was to return the car and I liked how smooth the shuttle experience to the airport was, and i liked the car's cleanliness (once I finally negotiated to get the type of car I chose online.
Cons: I chose a midsize passenger car online and the guy tries to rent me an SUV when I get there, and then with difficulty they find me a midsize car finally. Stressful.
6.0 OK
26 Aug 2016
Knows How To Take Reservation But Not How To KEEP
Pros: When I finally received the car I wanted, it was great.
Cons: Up until that point it was miserable working with Avis. We had reserved a minivan as we have 2 carseats for kids and it would provide the best arrangement in the vehicle. At the counter, it was clear they hadn't actually set aside a minivan and tried to upsell me to a "nicer" car. Since I was exhausted after flying with 2 young kids, I said sure, even at a higher cost. Unlike a minivan with the two separate seats in the middle, it had two rows of seats in the back, making it impossible for anyone else to get into the car after the car seats were strapped in - this obviously wouldn't work. After going back in and demanding a minivan, they said they'd have one ready in 15min, during which we're just sitting there with two restless kiddos (1yo and 3yo). When they switched us back to the minivan, they also did not adjust the price, and we were simply left charged an extra $15/day for a car we didn't take. No apology, no attempt to correct the billing. I will not be working with Avis again. Be sure to demand the car you want and don't let them upsell you. We paid 2x the price quoted on Kayak.
4.8 OK
28 Aug 2016
Drop off and pick up were awful
Pros: There was very little I liked about the rental except maybe the price through Kayak. When I priced the rental directly on Avis' website it was more than double the price we got at Kayak.
Cons: Only one person was working the rental desk upon arrival. Even though there were only three people in front of us in line, it took over 30 minutes to rent a car AT MIDNIGHT. It wasn't during peak hours. We were told we were being charged for a full tank of gas which would be credited when we returned the car with a full tank. The credit wasn't applied. The person checking us in upon return said this was something he had been seeing a lot and didn't know why. He wasn't able to apply the credit so we had to go stand in line again to get our money back instead of catching the shuttle for the terminal. This provided unnecessary stress to our family, and I think this is a money making scheme on Avis' part. Most people probably don't have the time to stand in line to get a credit when they have a flight to catch. Also, we rented an SUV. We were given a Subaru Outback which was very uncomfortable didn't provide the extra room we needed. Overall, not a good experience.
2.0 Poor
12 Sep 2016
Not a good experience
Cons: Avis could not find my reservation. Rented me a car at a higher rate. I will not repeat this experience.
10.0 Excellent
15 Sep 2016
Pros: Speedy return service.
Cons: I wasn't sure why the bus dropped us off at baggage claim. But we figured out how to get the check in gates.
8.4 Excellent
16 Sep 2016
Cons: I was given a hybrid vehicle - which was fine - but nobody explained the basics on how to drive it when I picked it up. I had to resort to trial & error.
9.2 Excellent
3 Oct 2016
All good...
Pros: Impala drove very well and was comfortable for 4.
Cons: Buckets seats make it hard for one to get out of the car.
Payless
payless
Car hire reviews:
OK (6.1, 18 reviews)
Car hire locations in Chicago:
1 location
Payless
Locations in Chicago
5401 West 47th Street
+1 708 728 0237
  • 5.9
  • 6.6
  • 6.6
  • 4.9
  • 6.4
Recent reviews
2.0 Poor
3 Apr 2016
Don't rent from Midway airport
Cons: It was a terrible experience renting from this location. I was told that the Payless site was at the airport. It was not and I had to take 2 shuttles to get there. The actual office was a distance from the airport and was old and outdated. In addition the Payless specific shuttle was dirty and the driver was highly inconsiderate and played loud music during the drive. Also, I was not informed, nor was there a sign in the office telling me that a hold would be placed on my debit card until the car was returned. Overall a very disappointing experience.
8.0 Good
10 Apr 2016
Older car, but great value
Pros: Good price, shuttle right to the airport on return
Cons: Their rental lot is NOT part of the main rental car facility, so separate pickup call is needed. Limited hours for pickup and return. Older car with some mileage.
2.4 Mediocre
12 Apr 2016
Deceptive pricing/advertising
Cons: The web site said they were on site at Midway, they are not, you have to take 2 buses to get to the rental location. I was charged $25 for an additional 4 hours for my rental. I rent cars often and am not interested in using them EVER.
6.8 Good
24 Apr 2016
NOT in terminal
Pros: Counter staff were very friendly and courteous.
Cons: When I booked this reservation, I was mislead into thinking that Payless was located in the terminal at Chicago Midway. Not only was it not in the terminal, it wasn't even located in the rental car building where all the other agency are. I had to take the shuttle from the terminal to the car rental facility. Then I had to wait for a Payless bus to pick me up and take me to the Payless facility, located in a residential area a few miles away. If I had known this at the time I booked my car, it probably would not have been that big of a deal. However, since my reservation stated pickup was located "In Terminal", this experience was quite aggravating.
2.0 Poor
25 Apr 2016
Never found the place
Cons: This felt like a bait and switch. We showed up at 5:00pm on a Tuesday to Midway airport. I didn't see the Payless logo on the rental shuttle so I asked a security guard and a bus driver where Payless was located. They both told me that ALL rental cars are found in the same place at Midway. My family got on the on this bus and the confusion continued. An hour later we ended up just renting a car from another company right there on the spot. Payless was in a different location, and more important, it was already closed for the night!!! No email, no phone call, no indication that Payless operates in a different location and on different hours than every other rental car option at Midway. Payless needs to find a way to communicate better with its customers
2.0 Poor
26 Apr 2016
No show
Cons: The website was not clear that everything was off site. There was no answer or voice mail on their contact line. I would not work with them again.
4.0 Mediocre
3 May 2016
Must take two shuttles from Midwa
Cons: Kayak says Payless is in the "airport terminal", while others like Budget and Alamo are "shuttle." Wrong! You have to take the rental car shuttle, but then you need to take *another* shuttle from there to get to PayLess. We waited 20 minutes for the second shuttle while plenty of regular shuttles came and went. When I got off the second shuttle there was only one person at the desk. Fortunately I was second in line. The last person in line must have waited a long time to get their car. Returning is confusing because the entrance is not on the street of the address and due to a one-way street you have to go around the block to get in. Next time I'm going with one of the companies located in the rental car complex.
7.2 Good
9 May 2016
40% taxes!!
Cons: On top of the advertised prices we had to pay a total of 40% taxes, this made the rental the same price as the big rental companies. The staff were nice but personally I would not use payless again. Should be called Paymore!
6.0 OK
11 May 2016
Pros: The price was the best in the area.
Cons: The rental office was NOT at the terminal as indicated on-line. When informed by airport staff that all car rentals were at the car rental facility off airport, I took the shuttle there only to find that Payless was not there either. Another phone call and a 15 min wait outside later, a van showed up to take me to the Payless lot. My rental car was clean and the handoff went fine. They told me to return the car to this lot and they would take me to the airport directly. I had an early morning flight so arrived at the Payless office at 6:00am only to find that the office was closed and would not open 'till 7:00am! No one told me that cars could only be dropped off within certain hours. Furious!!!
10.0 Excellent
2 Jun 2016
Very nice.
Pros: Customer agent in Chicago was friendly.
Economy Rent a Car
economy
Car hire reviews:
OK (4.9, 4 reviews)
Car hire locations in Chicago:
1 location
Economy Rent a Car
Locations in Chicago
4901 S Cicero Ave
331 208 5100
  • 4.0
  • 5.5
  • 5.5
  • 5.5
  • 4.0
Recent reviews
2.0 Poor
28 Nov 2015
They didn't have a car for me on Thanksgiving!!
Pros: Nothing.
Cons: Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.00
5.6 OK
17 Dec 2015
Pros: The employees of the company are friendly and helpful. The car was new and comfortable.
Cons: The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.
2.0 Poor
29 Dec 2015
The car that wasn't there
Cons: "Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.
10.0 Excellent
10 Apr 2016
Pros: Awesome people. Great prices. Clean reliable vehicle.
Cons: No complaints.
National
national
Car hire reviews:
Good (7.9, 3 reviews)
Car hire locations in Chicago:
3 locations
National
Locations in Chicago
203 N La Salle St
+1 888 826 6890
5150 W 55th St
+1 888 826 6890
560 Bessie Coleman Drive
+1 888 826 6890
  • 8.0
  • 7.3
  • 8.0
  • 8.0
  • 8.0
Recent reviews
10.0 Excellent
5 Jun 2016
Chrysler 300 in Chicago
Pros: I rented from Icarus cars from several dealer this trip. National was the only one that actually had the car I reserved when I arrived, and did not jerk me around. Also, no line at midway (but the others had long lines...).
Cons:
10.0 Excellent
6 Nov 2016
Pros: Easy pickup, good car
3.6 Mediocre
17 Nov 2016
Cons: Car was dirty.
Europcar
europcar
Car hire locations in Chicago:
1 location
Europcar
Locations in Chicago
Serviced By Advantage // Customer
+1 847 635 8031
NU Car
nucar
Car hire locations in Chicago:
1 location
NU Car
Locations in Chicago
3901 Manheim Rd, Schiller Park
847-671-4000
Routes Car & Truck Rentals
routescartrk
Car hire locations in Chicago:
1 location
Routes Car & Truck Rentals
Locations in Chicago
5359 63rd Ave
+1 877 467 6883
Sunnycars
sunnycars
Car hire locations in Chicago:
4 locations
Sunnycars
Locations in Chicago
203 North La Salle
4625 W 55th St
560 Bessie Coleman Dr
6001 Industrial Hwy
525 travellers who rented a car in Chicago gave the car agency they used an average rating of 6.9

Car hire locations in Chicago

Chicago
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