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Ann Arbor Car Hire

Fri 9/12 Pick-up
12:00
Sat 10/12 Drop-off
12:00
Compare vs. KAYAK all | None

Ann Arbor car hire reviews and directory

Alamo
alamo
Car hire reviews:
OK (5.6, 10 reviews)
Car hire locations in Ann Arbor:
1 location
Alamo
Locations in Ann Arbor
801 Airport Dr
+1 734 769 8437
  • 5.6
  • 5.4
  • 5.4
  • 5.8
  • 5.6
Recent reviews
2.0 Poor
29 Nov 2015
Refused to honor the Kayak booking
Cons: They outright refused to honor the Kayak booking when I arrived in Ann Arbor. They said they were busy and management had instructed them not to honor online booking requests because of the demand even though I had a confirmed reservation. Honestly, I don't even think they check the Kayak bookings and just use it as a funnel to get people in the store without accounting for the actual online reservations in advance. Horrible experience and downright deceitful. I had to take a Greyhound bus from Ann Arbor home to see my family.
5.2 OK
21 Sep 2016
Car was not clean & the charges were very high for
Pros: Car and easy rental
Cons: I was informed that I will be charged for 1 hr additional for 15 min delay. However I was charged more than 50 % of the daily rental charge. Also during pickup i have informed that i may delay in returning the car by one hour and the service personal said that he will accept the one hour delay without any additional charge. however i was charged as explained above.
7.2 Good
2 Dec 2015
Be ready to pay more
Pros: Parking lot is close to the rental office
Cons: I tried to reserve a full size car. The car was not ready (48 hours are not enough) instead they offered a smaller car for the same price. Then they offered a SUV for extra money. As I had no time to select another rental agency I had to accept the offer. As the result, I paid more for the car I did not reserve.
8.4 Excellent
1 May 2016
Better than renting from U-Haul
Pros: I rented a pick up to haul a few things. It cost the same to rent a truck for a day from Alamo as it would have cost me to rent a truck from U-Haul for four hours. The truck itself was gorgeous and brand new.
Cons: The person behind the counter was pleasant, but there was only one person manning the counter for three rental agencies. It took over a half hour to check out.
10.0 Excellent
9 Jul 2016
Pros: Price. Great customer service
2.0 Poor
5 Sep 2016
The office was closed
Pros: To get a refund, at least. The office was closed and nobody told me when I rented the car. Spent an hour on this, getting there and getting back, talking on the phone with their operator, who took 10 min just to acknowledge that the office was closed, something that already knew. And they did no offer me any thing helpful. At the end I spent so much time that I was not able to do what I wanted to do on the day. And I payed two Uber.
Cons: Their lack of professionalism, renting cars in closed offices.
2.0 Poor
20 Sep 2016
Cons: I went into Alamo the day of my reservation and they said they didn't understand how I was quoted the rate given on Kayak. They wanted to charge me $70 more. After arguing for a while, they agreed to reduce the price to the original quote, but not give me my second driver. I was very disappointed with their reservation system overall.
2.0 Poor
23 Oct 2016
They cancelled at the last minute
Cons: The car was booked for 9am. They called at 8am to say they had no cars available. There needs to be greater communication between Kayak and the car rental companies because having to scramble for last minute travel plans the hour before we were meant to travel is a pain in the ***.
8.4 Excellent
11 Nov 2016
Great
Pros: Easy process
Cons: Tried to sell me.on insurance orient need
8.4 Excellent
2 Dec 2016
To expensive for the price.
Pros: The clean car .I liked the front how to watch for revese the car the screen.I like the gas what I spend valey money.
Cons: The money should be low for Thanksgiving.
Enterprise
enterprise
Car hire reviews:
Excellent (8.6, 5 reviews)
Car hire locations in Ann Arbor:
4 locations
Enterprise
Locations in Ann Arbor
3880 Jackson Rd Ste A
+1 734 930 4900
438 W Huron St
+1 734 327 2600
4555 Washtenaw
+1 734 971 1221
801 Airport Dr
+1 734 769 1144
  • 8.4
  • 9.2
  • 9.2
  • 8.4
  • 8.0
Recent reviews
8.0 Good
26 Aug 2016
One Way Car Rental
Pros: Great people, good car for a road trip. Sorry that one way cars are so expensive, but I understand why!
Cons: Some surprise costs when I had an equipment problem, but a good compromise was made (I did not take their insurance but used my own). Their management was helpful and kind and shared expenses with me.
10.0 Excellent
9 Dec 2016
Great experience
Pros: Very helpful staff, nice vehicle (received an upgraded one for same price), moreover they picked me up and dropped me off. Couldn't have expected a better experience than this one!
10.0 Excellent
11 Sep 2016
Fantastic gas mileage for a full size!
Pros: Chrysler 200 - we did not expect comfort AND fuel economy. This car got us 35 city / 38 hiway. Awesome!
5.2 OK
26 Apr 2016
Cons: A surprise one way destination fee was added at the end
10.0 Excellent
17 Oct 2016
Great experience
Pros: Great price and vehicle. We traveled to the east coast and enjoyed the vehicle and the trip.
Hertz
hertz
Car hire reviews:
Good (6.8, 4 reviews)
Car hire locations in Ann Arbor:
3 locations
Hertz
Locations in Ann Arbor
3200 Boardwalk
+1 734 761 1176
3500 Jackson Road
+1 734 913 0233
4663 Washtenaw Ave
+1 734 528 9692
  • 6.5
  • 7.0
  • 7.5
  • 6.0
  • 7.0
Recent reviews
10.0 Excellent
5 Apr 2016
Fabulous value
Pros: Friendly staff and great service
10.0 Excellent
29 Apr 2016
Good customer serivce
Pros: sales agent was very good.
5.2 OK
14 Aug 2016
Horrible service in this Ypsilanti Hertz office
Pros: Car was only 16K miles, Hyundai Sonata 2016 . This is good.
Cons: Absolutely horrible Pikcup-Dropoff experience. Hertz associate we met can not focus on client and make her work fast and effective way. She asks a lot of stupid questions which have no relations to car rental process, she left her desk at least 4 times to talk with someone in another room, as the result a routine procedure of a car pick up takes up to 25 (!!!) minutes. The same situation was with a car drop off. I know this Hertz location several years - my advise to avoid to use it. By the way, pay a very special attention to the return day date. If it is Sunday - they will cheat you adding the Sunday as a hole rental day< actually they will steal your money. I've never met this practice in any other Hertz location
2.0 Poor
14 Nov 2016
Rental didn't go through
Cons: Hertz had no record of my rental when I arrived
Avis
avis
Car hire reviews:
Poor (2.0, 1 reviews)
Car hire locations in Ann Arbor:
1 location
Avis
Locations in Ann Arbor
3600 Plymouth Road
+1 734 663 9513
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
23 Oct 2015
Cons: No clean cars available when I arrived. Was told they believed my reservation was cancelled and gave away my car. I arrived during business hours but was rushed out by the clerk. Ended up driving a dirty and old car for a week.
Budget
budget
Car hire reviews:
Poor (2.0, 1 reviews)
Car hire locations in Ann Arbor:
1 location
Budget
Locations in Ann Arbor
3600 Plymouth Road
+1 734 994 3419
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
10 Apr 2016
Cons: Made a reservation on Kayak and it was confirmed. Budget then called two hours later as we were about to pickup the car to tell us they actually had no cars available and there was nothing they could do for us. We then had to find a way to get to a location one hour away to rent a car which was extremely difficult because the reason we were renting a car was because our car had broken down.
National
national
Car hire locations in Ann Arbor:
1 location
National
Locations in Ann Arbor
801 Airport Dr
+1 734 769 8437
Sunnycars
sunnycars
Car hire locations in Ann Arbor:
1 location
Sunnycars
Locations in Ann Arbor
801 Airport Drive
21 travellers who rented a car in Ann Arbor gave the car agency they used an average rating of 6.2

Car hire locations in Ann Arbor

Ann Arbor
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