Pros: Car was available and was adequate for my needs
Cons: Somewhere - either at kayak or at dollar - reservation was entered incorrectly as noon rather than midnight.
Dollar dropped the reservation at 4 hours past the pickup time.
Fortunately they still had a car available, but I ended up paying a higher rate than what was originally reserved.
27 Nov 2015
did not have the car I reserved
Pros: Dollar tried to put me in a small SUV when I reserved a minivan.
Cons: Manager told that's how everyone does it. Not a good attitude
4 Jan 2016
Pros: Was surprised to learn that they considered a Dodge Ram truck a "full", which wasn't really acceptable, esp. given that I had two cars seats. I was forced to upgrade as they apparently didn't have a sedan on site.
12 Jan 2016
Pros: Pickup and dropoff were very smooth. Very friendly staff.
Cons: Vehicle was getting a bit high on the mileage (over 44k).
27 Mar 2016
Cons: Couldn't rent
4 Apr 2016
Pros: Excellent service with no hassles
14 Apr 2016
Pros: We upgraded to a new 2016 Dodge Ram 1500 pickup which was nice
Cons: The quoted price of $12/day upgrade was inaccurate. The price of the rental nearly doubled. The vehicle, although new (less than 30 miles) was filthy inside. The windows were terribly dirty on the inside and there were multiple areas on the doors and remainder of the cabin that were filthy. When presented at the counter for return the attendant didn't do anything besides say she would have the booking attendant call us. They never returned the call.
23 Apr 2016
Pros: New clean vehicle
Cons: only one person at the desk.
7 Jul 2016
Vehicle was great, hidden fees are not nice though
Pros: Loved the vehicle. The daily rental price was great. The hidden deposit was not. If there is going to be a deposit state it up front. Not a surcharge may apply. Other than that everything was good as gold.
10 Jul 2016
Pros: Best deal I have had in a long time. A Dodge Crew cab for $21.00 a day. It was listed under special generic car. So I didn't know what I was getting. Until I arrived at the rental counter.
Pros: During the Reservation/Confirmation process, KAYAK failed to inform me that Alamo does NOT accept Debit cards, except under certain circumstances. This could have caused me to become stranded if it were not for Avis accepting my method of payment. Also, your Email survey form would not allow me to CHECK the boxes... if it were possible, I would have selected POOR for all areas. David Jones email@example.com
8 Dec 2015
Pros: Are putting a command at the wrong airport and we had to rent from Knoxville back to Asheville. We got upgraded and the price was extremely reasonable. No problem with drop off. It was all very efficient
Cons: Everything was perfect
18 Dec 2015
Pros: Tha car was really comfortable and the rent was cheap.
Cons: Convinced me on buying the prepaid tank when I explained I was only using the car to drive to the airport. I only used 1/3 of the tank. So I paid a lot for little gas.
1 Feb 2016
Great price but car smelled
Pros: Car smelled like cigarette smoke
4 May 2016
Pros: New car low miles and super fuel mileage.
Cons: For a standard size you'd expect power sets not manual ones.
5 Jul 2016
Hard to find, not convenient, almost clerical erro
Cons: Hard to find, not convenient, almost clerical error on bill had I not double checked and corrected.
22 Aug 2016
Pros: We got a nice deal. The clerk at the counter was very welcoming and professional.
Cons: I had a reservation. They simply stated they had no cars when I got there. No apology, no suggestions, nothing, just "no cars".
30 Nov 2015
Got last car!
Pros: Payless said they never received my booking despite fact that I had a receipt and confirmation number. They were able to find me their last car on Thanksgiving morning so it all worked out. They didn't honor my original booking price so it cost me $25 more. Person at counter was very nice and helpful. Don't know where mistake was made!
3 Dec 2015
Over sold twice
Pros: Lowest price
Cons: Cars not available since they over sold. This happened twice. If you really need a car don't think it will be there since you reserved it. Reserve only if you want to take chance.
28 Mar 2016
Pros: Was a great experience the representative even stayed late so I could pick up the car after hours.
5 Apr 2016
A very surreal exeriance
Cons: I arrived in the middle of the day to the Payless counter, where there was no one present. All other companies had one or two employees present and helping customers.
The person that works there returned from a smoke break, and proceeded to tell me that I am two hours late (??). Note that this is a location at an airport, so you would expect people to be delayed. He then told me that they were out of compact cars, but he can "give me a really good deal" for a larger car. I asked them to honor the price and reservation that I made, which is what every company always does. He told me that he can't do that since I was two hours late. I asked for his name, and he told me that "they do not give out names". I noted that employees of real rent-a-car companies wear name tags. Suffice to say, I waked away and rented elsewhere.
In short the whole experience was right out of a Seinfeld episode (take vs. hold a reservation).
6 Jul 2016
Pros: Overall, very pleased with the rental. Best price, nice, clean, reliable car.
Cons: Someone from Budget had to come over and check us out upon arrival since no-one was at Payless counter (there was a sign at counter instructing us to go to Budget counter for assistance). Had to go to counter for check-in receipt (returning) since parking garage check-in apparatus was not working.
24 Aug 2016
Pros: Good price. Friendly and helpful person checking out. But he worked for another rental company.
Cons: I never met with a Payless Car Rental employee. When I returned my car there was nobody there. They had a sign that they would mail me my receipt. I am traveling for work and will need this for reimbursement. I went to the Payless Car Rental counter at the Phoenix location and I was lucky to have them print out my receipt.
Another thing that didn't always bother me but it still was a thing. The car smelled like sweat. Only if I kept the AC on and very cold I wouldn't smell it. But after work when the car was sitting in the sun the smell was strong with that car. Other than that the car was great.
Cons: I would like to give no stars for every category but I have to give 1 apparently for the lowest score. Even 1 star is too generous in my book.
31 Dec 2015
Pros: It was excellent
4 Jan 2016
Pros: Was offered a nice car once we finally got one.
Cons: Service staff when picking up the car was nonchalant about the fact that they didn't have a car available for me at the time of my reservation. They said it could be about thirty minutes until they had more cars and didn't apologize. When we were given the go ahead to proceed to the garage where our car was, the gentleman who was doling out keys carried on a lengthy conversation with another gentleman and then said oh you can just go over to the car and leave. Thanks. We rented from Hertz earlier that week and had a much better experience. The person renting to me put me at ease by doing a walk around, checking to make sure my lights worked, helping me adjust my seat, etc.
27 Mar 2016
Short afternoon car rental
Pros: Ease of renting and returning the car. The car had good gas mileage and room for a compact.
Pros: Very good service and fixed the problem right away after I asked
Cons: The car smelled like smoke and it looked it was not cleaned at all. I returned back to the airport and they quickly gave me another vehicle. New vehicle was clean but I had to pump air into tires since a few of them had very low pressure. Overall, I was happy with the service but I believe these should be taken are of beforehand.