Book Budget hire cars in Muskegon

Reviews for Budget in Muskegon

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Traveller rating

Wonderful

6

Very Good

2

Good

1

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1

Fair

0

Mediocre

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5

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2.0

The rental car company gave our car away and we ended up with a Camry that was so out of alignment that it should not have been in the parking lot and we had to return it the same day. The second car we we’re given was a smoker’s car and none of us smoke. The third car was nice, but not clean. The attendant feigned little interest in any this disruption to our trip. She knew the first car was not what we rented (a luxury car) and said we could come back to the airport and trade cars (out of our way) and provided two numbers for us to call about doing so. The first was disconnected and the second was never answered. She said she couldn’t smell smoke since she smoked. All you had to do was open a window and you could tell. It was that bad. Like a chimney. On the way back to the airport, someone backed into the car as we were gassing it up to drop off before our flight. It’s been the worst nightmare trying to straighten this out with Budget. There’s no way to contact a person on their menu and ask questions or exchange insurance data. The man who hit us said it was his fault and by the grace of God we made our flight. And a final present was when I looked at my bank statement and realized I was overcharged $150 for the car and don’t have a receipt since the office was closed. I will never rent like this again. It’s been a horrible experience.Reviewed 16 Aug 2022

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4.0

i was told nothing or informed about anything just to have the gas tank full......nothing like see u have unlimited mileage the gas tank is full we would appreciate it being returned that way or you will b charged.....things like that not sign here here and here there will b a cleaning charge if dirty...very snobbish wont use that location again hope it was just them and not budget rentalReviewed 5 May 2022

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2.0

Need to make sure that before conformation of a rental. That a deposit is part of the quote. I feel that misrepresent price to individuals that do not rent every day. Poor customer service all around!!!Reviewed 21 Feb 2022

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8.0

Pickup attendant was not at booth until 12 minutes after scheduled pickup time. Possibly a staffing issue, attendant was doing cleaning that was supposed to have been completed the night before by others.Reviewed 13 Feb 2022

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7.9

Agent when I picked up vehicle at Muskegon County Airport was brief and hardly spoke to me. She handed me the keys and said it’s somewhere out in the parking lot, just hit the key fob to see when the lights go on. It’s out there somewhere. Vehicle was nice but smelled like someone had been smoking a pack a day in the vehicle. Brakes were starting to grind. I felt a little unsure on the return to Grand Rapids airport. Drop was great however. Agent was extremely professional and helpful. He was very helpful!Reviewed 27 Jul 2021

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2.0

Cons:We rented our car, and once I got up to speed the car started to rumble, like it was terribly out of balance. I had a reservation in Chicago and was already a half an hour away from our pickup location. At that point we decided to try to find a possible replacement but all locations in the area were closed. We tried to call our pickup location to report our issue to make sure they knew about it and no one answered. The rear view mirror also wiggled a lot while driving, we had to stick a napkin in it to hold it still. The outside of the car was filthy and there were coffee cups left in the back seat from the renter before us. A very unpleasant experience. Glad it’s over. The receptionist was understanding when we brought it back, very thankful for that.Reviewed 4 May 2021

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10.0

Pros:Drove very good, and super relaxing.Reviewed 23 Mar 2021

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9.6

Pros:Quick and easy pickup & drop off. Car was clean and was exactly what I needed for my trip. Pleasantly surprised with Kia Optima. Comfortable ride and got amazing gas mileage.Reviewed 4 Oct 2020

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2.0

Pros:The "Staff" - one person - was friendly the first time through the line. Under a lot of pressure. other employee quit without notice. Long lines all day. Was not able to process my debit card. I called my bank. Made certain everything was in order. Waited through the long line again. She was still not able to process the debit card. I think because she had low level equipment - no chip capability - Then she got "snarky". I was not able to rent the car that had been reserved for me. I felt stranded in a strange town. I had to impose on my elderly cousin to drive me 125 miles to catch another ride.Cons:Provide more up to date processing equipment. I was not the only person having serious issues that day because of antiquated communications equipment.Reviewed 8 Jul 2020

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2.0

Cons:The price went up over $70 at Budget from what I was quoted by Kayak. That felt very misleading!Reviewed 29 Apr 2019

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10.0

Pros:It was a very easy process & the car was nice!Reviewed 30 Apr 2018

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6.4

Pros:Gas mileage, seating comfortCons:Obviously the vehicle was not inspected before we left. Brakes were worn, wiper fluid low, someone had smoked in the vehicle, gas tank was not fullReviewed 6 Mar 2018

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More

• 6.6 /10Avis Hire Cars at Muskegon

• What is the most popular car hire from Budget in Muskegon?

  Mini (Chrysler Voyager or similar) is the most frequently booked car hire type from Budget in Muskegon.

• How many car hire locations does Budget have in Muskegon?

  Budget has 1 hire location in Muskegon. Take a look at our Budget hire location map to find the best car hire near you.

• Does Budget have a car hire location at the airport: Muskegon airport (MKG)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Muskegon airport (MKG)?

  Yes