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10.0
New car was missing part of the door panel. More available spots to park for drop off.Reviewed 16 Mar 2023
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10.0
Car ready when requested and great customer service...it was great!!Reviewed 21 Jul 2022
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10.0
If you’ve never flown into the Flagstaff Pulliam airport (it was my first), you’ll be pleasantly surprised. Very small airport which made the pick up and drop off very pleasant and fairly quick. There was only one counter but three workers who serviced both Budget and Alamo. Pick up and drop off was right at the airport (within 50 ft of the bldg). Only thing that could have been different (not necessarily better) - I haven’t rented a car in quite but we didn’t do a walk around before leaving the lot. Our luggage was delayed so didn’t need to use the trunk immediately but the next morning I noticed a little damage to the bumper. When turning in the vehicle there was no walk around and I haven’t seen/heard from them about it and hopefully won’tReviewed 23 Jan 2022
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2.0
Budget would not accept reservation. If it wasn't for the Hertz rep at the next counter me and my family would have been stranded.Reviewed 23 Nov 2021
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5.9
They only had a Prius available and since we were traveling with a small dog for 8 days it wouldn’t work for us we had to pay an extra $15 a day to move to a Toyota Camry which was not really clean and needed the tires balanced because the steering wheel vibrated. Otherwise we would have to wait at the airport for a minimum of 3 hours for another vehicle.Reviewed 14 Oct 2021
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3.9
Long wait at Flagstaff for car. Windows dirty. Tank not quite full. Kia Optima was one of the best cars I have ever driven. So quite I had to look at tach to see if it was running. Excellent drop off at Albuquerque, about 3 minutes. Overall good deal, after I spent 2 days trying to clean car and windows so I could see out.Reviewed 22 Sep 2021
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1.9
They made me sit in the aiport for over 1 hour while they "found" and prepared the car that I had reserved for 9am. What's worse, they were extremely rude, took no responsibility, and tried to blame it on me! I will never book with Budget again.Reviewed 31 Aug 2021
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2.0
Pros:Staff fixed the issue but had to be insistentCons:Budget allows you to reserve cars for 1pm and later at the 1426 E Rte 66 Ste 101, Flagstaff, AZ 86001 location, and when you arrive at the airport they will tell you that this location closes at 1pm, therefore you will have to rent your car from the airport with a +25% airport fee. In my opinion that's downright fraudulent. You should not be allowed to reserve a car for a time that does not exist, essentially forcing you to rent from the airportReviewed 3 Jul 2021
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6.0
Pros:Friendly staff. Easy drop off. Good gas mileage for an SUV. Clean vehicle.Cons:It was supposed to be filled up but was only at 1/4 tank. Had to go back so they could fill it. Still wasn't filled completely. Lots of scratches to outside of vehicle, including vandalism of the paint job. Was supposed to seat 7, with luggage. Not as much space as advertised.Reviewed 24 May 2021
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10.0
Cons:Longer desk hoursReviewed 15 Apr 2021
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8.0
Pros:Easy pick up and drop off!Cons:Tires were just a tiny bit low in air and the explanation point was on the whole time in the car.Reviewed 19 Dec 2020
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8.0
Pros:Staff very friendly.Cons:I've rented the same car before, the KIA Soul. The driver side door doesn't close all the way so sometimes the lock won't catch.Reviewed 2 Feb 2020
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