10.0
We were thrilled to find a car available to drive from Detroit to Chicago late Sunday evening when our flight was cancelled. The employee at the rental counter was friendly and professional despite it being the middle of the night and us being frazzled. The price was reasonable (especially for a one-way trip) and the car was spacious and clean!Reviewed 26 May 2026
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2.0
The employees working there are not very good, they make fun of their customers, if they don't know about the rental policy. And the car they gave me was not good at all, the breaks was not working properly and car was making noise.Reviewed 11 May 2026
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6.0
Over 30 people on line when we got to the Detroit airport check in and online check in was not working. More than 25 folks in the Avis line in the same building. Over an hour wait and some folks leaving as we got there said near 2 hours. Lines were not labeled either so my wife waited on one and I another till we figured out which was budget and which was Avis, .then when we get outside to row K there were no cars and we had to wait. Folks were good in terms of what they could do, car was excellent. Extremely understaffed with our arrivalReviewed 11 May 2026
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4.0
My car had serious suspension issues. Something broke loose with a calaper, ball joint, control arm etc... I photographed it as there were white paint dots and marks on the drivers side rear seat area, scratches across the hood and quarter panels. At different times I did not feel comfortable driving it. I was expecting something to disable me on the road at some point. I do want to say the staff that took care of us on pick up and drop off were outstanding. You are hiring the right people for the front line employees. I can't say much for who inspects and performs the maintenance on the vehicles. Not your best rental***Reviewed 10 May 2026
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4.0
Out of cars. Pickup took way too long because they were waiting on returns. People just standing in a line that wasn’t moving. 15 to 20 people in a queue that was moving at a snail’s pace.Reviewed 6 May 2026
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8.0
The auto was clean and the cost was okay but I would have really enjoyed being able to go directly to the car instead of waiting almost an hour in line.Reviewed 5 May 2026
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6.0
Wait time over 2 hours to pick carReviewed 27 Apr 2026
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10.0
I loved the lady I had who checked me out her name was Corrie and she was really sweet and when someone else checked out my car she was quick to offer a better vehicle customer service was A-1Reviewed 8 Apr 2026
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8.0
it was decent. Would have been better if person dropping was allowed to come to the location.Reviewed 5 Apr 2026
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10.0
Great staff and good cost. The Jeep was perfect for northern lower Michigan. The car had two big scratches on the passenger side but was clean and full of gas. The check-in personnel were fast and easy also.Reviewed 3 Apr 2026
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4.0
The staff at pickup was excellent. The staff at drop-off was horrible - the lady was rude. The car rode fine - but: The car smelled like cleaning perfume at pickup but by the next day that smell evaporated and the car stunk like smoke the next four days. I had no smokers in the car but the people that I gave rides to all complained about the stinky odor. It was apparently not deep cleaned before they gave me the car.Reviewed 30 Mar 2026
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2.0
I got there at 2am after flight delays of 12 hrs. Wait time for service was 1 hr in line. Then I get a car that is outside running with the window down in 20degree weather. No keys to be found. Apparently the cleaners took them home with them. After 30 mins the next vehicle I was given was a van, I left the lot going down I-96 and the rear trunk lid went up. I stopped and couldn't get it to close. I go back to the rental lot and they can't get it closed. It was frozen from the car wash. I left in a third vehicle at 4;15am in a van and was very happy with it.Reviewed 26 Mar 2026
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