2.0
Confused customer with a final receipt that charged for fuel when the tank was full at drop off. According to Budget, that charge was erroneous put on the statement. Still pending whether this was charged or not in my credit card It is my observation that car rental companies frequently add unexpected local taxes, airport surcharges, port access fee that were completely hidden or explicitly excluded in original booking confirmations. I have made a good faith effort to resolve this issue with Budget via multiple emails but got nowhere I will therefore take this up with my credit card company to dispute the charge This will be the last time I will ever rent with Budget or any of the Avis group brands when I'm in the USReviewed 7 Sept 2026
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2.0
Car I booked wasn’t available explanation was no payment no guarantee so we have to settle for whatever is available. The car we got was mustang red EV outside was obviously repainted with poor paint job worked on and inside there was sign of spillage all over.Reviewed 2 Sept 2026
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6.0
I'm elderly and had questions about operating gps,radio,etc but staff said they did not provide that service. Car was dirty on the outside and windshield wipers were bad.Reviewed 25 Jul 2026
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8.0
No one went over the car at pick up not drop off. Car had features that weren’t working.Reviewed 8 Jul 2026
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2.0
This ripple experience was disasters to say the least I missed the whole reason that I rented the car for so I basically drove in the car for 3 days for no reason.Reviewed 25 May 2026
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2.0
My friend had the car reservation. Car broke down and 2 women stranded on the highway. Budget wouldn't help us. Finally police officer helped us after we were left on side of major hwy 1.5 hrs.Reviewed 13 May 2026
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2.0
Horrible pick up. Not enough staff to help over 40 people in line to pick up cars. Computer with dot matrix printer takes at least 15 minutes to process each customer. Antiquated and too small of a rental car office and lot for such a right volume of customers. Unable to get car out of lot do to other cars being parked blocking rental pickup.Reviewed 4 May 2026
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2.0
More shuttles more staff more space 3-hour wait and total including 1 hour wait for shuttleReviewed 13 Jan 2026
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8.0
The line moved very slow but the rep who helped me, Martha, was very friendly and helpful.Reviewed 1 Dec 2025
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8.0
Very unorganized at the pick up, under staffed for a Sunday morning (busy with cruise ship customers), just gave me keys didn’t go over the car at all, car was not washed, outside was dirty and inside was clean. Drop off was very confusing, the Orlando airport drop off is not clearly marked it takes you to the Hyatt in front, directed me where to park and just yelled t everyone to leave keys in car, didn’t go over anything t drop off.Reviewed 21 Feb 2025
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10.0
Everything went smoothly, but long wait times, which can only be expected coming off a cruise. At least they had 4 people working the counter as opposed to 1 or 2 at many other rental places!Reviewed 9 Feb 2025
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2.0
Drop off was fine. The pick up experience was the worst that I have had with any company. We had a car reserved months in advance. Our car was reserved (and should have been ready) for 8 am. We waited in a short line, for over an hour. When we got to the desk, around 10 am, we were informed that they didn’t have any cars in. We would have to wait for a car and then wait for it to be cleaned. We had to wait an additional hour. This is unacceptable. We had a car reserved and they didn’t have one available until over 3 hours later than we reserved it for. The savings that Budget had. Over other companies was not worth my time. I would never recommend Budget, in this location, to anyone.Reviewed 1 Dec 2024
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