Guest reviews
Overall rating
8.8
Excellent
Based on 11 reviews
Cleanliness
8.9
Comfort
9.1
Pick-up/Drop-off
8.9
Value for money
8.5
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
7
0
0
1
0
-
10.0
Pros: The staff. They work fast
Cons: I love to rent cars from Avis . I being renting for years. They good
review from
-
9.6
Cons: Had to wait around for a while in the lobby. Didnt know where the avis receptionist was. He eventually came and the rest of the process was easy.
review from
-
10.0
Pros: Avis has good costumer service @ the airport.
review from
-
10.0
Cons: I was on the road to my destination when I saw a dash warning of low pressure in passenger side front tire. I put air in the tire but had to continue putting air in the tire for the 2 days for which I had the car. I told rental dealer about a slow leak but could only hope it was fixed before renting
review from
-
9.6
Avis at its best
Pros: Convenient location Courteous service Ease of pick-up/drop-off Quality of vehicle
Cons: Car interior needed better attention: floor mats soiled and spots on the front and back seats
review from
-
4.0
Payed for insurance twice, no refund offered from Avis.
Pros: Liked the Lincoln MKX model vehicle. Comfortable drive and nice features.
Cons: Agent at Avis in Lancaster airport was very confusing. Charged me for insurance, even though I had already purchased insurance through Allianz Global Assistanze from kayak website. Total went from $87 to $127. Called Avis and they did not offer a refund. They were okay with charging me for something I had already purchased. Car smelled like smoke, which was a lot to endure on a trip of 19 hours.
review from
-
9.2
Overall rental experience
Pros: The Avis staff was very efficient and friendly. Pick-up/drop-off was seamless.
Cons: Advertised cars were VW, Toyota or similar. Wasn't expecting a Chevy Handling is the foremost consideration in a car and the Chevy was a bit boxy. The car was for local travel, so it was fine, but would not have felt comfortable long distance.
review from
-
10.0
Pros: Very personable and pleasant staff.
review from
Other suppliers in Lancaster scored
Where can I find Avis hire cars in Lancaster?
500 Airport Road, Suite K, Avis car rentals
Address
500 Airport Road, Suite KHours
| Monday | 08:00 - 17:15 |
| Tuesday | 08:00 - 17:15 |
| Wednesday | 08:00 - 17:15 |
| Thursday | 08:00 - 17:15 |
| Friday | 08:00 - 17:15 |
| Saturday | |
| Sunday |