|Top route||Bogotá El Dorado to Medellín Jose Maria Cordova Intl|
|Top airport||Bogotá El Dorado|
Orden y organización
Clean aircraft timely departure and arrival
No English spoken but friendly enough and avians check in line was way short yet then bargain airline. Bought through Kiwi, worked perfectly
Avianca’s customer service is the worst I have ever encountered. It should be easy for another airline, even with bad customer service, to take over their share of the market.
Is the decime time i don’t receive any help from you
Comida y entretenimiento
Pros: Everything was great Awesome service thank you
Pros: The crew is very polite and organized. They are really making an effort to be on time
Pros: The crew was nice. I had the front seats ehich were super comfortable.
Cons: Cheaper fares. Avianca has always been an expensive option.
Pros: Perfectly organized. Clean and well sanitize.
Pros: We took off on time
Cons: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre
Pros: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954
Cons: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.
Cons: My wife lost the fly for delay in the first fly from Cúcuta to bogota
Pros: Comfortable flight good crew
Cons: The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+
Cons: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.
Pros: Crew was ok.
Cons: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.
Pros: Buenos protocolos COVID
Cons: En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente.
Pros: Every thing was very good
Cons: Snacks and drinks
Pros: But this time everything was organized
Cons: Put the same way that’s its right now each get out by groups
Pros: Flight was on time
Cons: Food was horrible and no drink options. I hate diet soda yuck
Pros: The plane was on time
Cons: Food was horrible. No drink options.
Pros: The puntuality
Cons: Possibility of entertainment in the plane
Cons: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!
Travelers that fly with Avianca can choose from two different classes for their trip: Economy and Business. Economy provides basic amenities like a free checked bag, a complimentary hot meal, and access to the flight’s entertainment system, while Business will allow you to check up to two suitcases at no cost, benefit from priority boarding, and have access to the VIP lounges that can be found in certain airports.
Although this airline primarily operates out of Colombia, it services flights to over 150 destinations, many of which can be found in other countries. For those that would like to vacation in Europe, it is possible to travel to Spain, the Netherlands, Germany, and the United Kingdom. If you would rather go to a different country in South America, you can choose from destinations such as Guatemala, Ecuador, Uruguay, and Venezuela.
Avianca is known for having codeshare agreements with over 15 international airlines, including popular companies such as Air Canada, United Airlines, Iberia, Turkish Airlines, and Silver Airways.
Upwards of 10 different types of aircrafts can be found in this airline’s fleet, with some examples including Airbus, Boeing, and ATR. The Airbus A320-200 is the most common plane that is used, with more than 35 being flown by the company, and the aircraft is best for servicing medium-range flights that fit 150 passengers or less. The Airbus A330-300 is the largest plane that is used by Avianca, as it fits up to 300 passengers and crew members, making it ideal for longer international flights, such as to Europe.