Book Alamo hire cars in Cancún

Reviews for Alamo in Cancún

Recent reviews

Traveller rating

Wonderful

29

Very Good

8

Good

1

Okay

15

Fair

10

Mediocre

0

Poor

85

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get the cargreat service

car was cleangreat experience

car availablepick up and drop

staff was friendlycustomer service

great price

4.0

Mauvais prix annoncer sur votre site! incompétence du personnel. 4 h pour récupérer la voitureReviewed 16 Jan 2023

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6.0

We’ve booked the car rental , but when we get there there was no vehicle available . Unless we arre pay extra to get different car that we’ve booked.we refused and we end up taking a taxi that cost us $60 back to the airport to rent one from the airport office Karina and Fernando was helpful to help us . There’s have been a lot of issues with small rental companies we were told by different guests that they have been ripped off from these companies when customers showed up and have no choice. You have to do something if you want more customers. Just be honest .Reviewed 11 Jan 2023

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2.0

We had to come back 2 hours Later and no one was there. Unbelievebel !Reviewed 20 Nov 2022

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2.0

They are trying to defraud me by charging me a 'drop off' fee on my car rental, which wasn't in my reservation or in the contract I signed. It's unfortunate and I will never user Alamo again.Reviewed 10 Nov 2022

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8.0

Car ver too usdReviewed 29 Jul 2022

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10.0

Excellent customer service Jetta was super fuel efficient Interior upholstery could have been cleaned better Overall greatReviewed 9 May 2022

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2.0

I'm split on this. I rented from the LA Isla location. It was a nightmare. Do not rent from them. I showed up with a reservation for a minivan that I booked two months ago. I expected some tricks due to the reviews. First he told me that they only had their three smallest, cheapest cars available. I told him absolutely not I have three kids in car seats we can't fit in a spark. He tries to sell me on a five seat suv (all for the same price I paid for the van) that he said he might be able to get, but I said no. Then what do you know, he miraculously finds the last minivan they have. Second, he tells me it'll be there in an hour. The cars are kept at the airport and driven over. I come back in an hour. No van. He says they've hit traffic. I check Google maps, no traffic, says it takes 19 minutes. He says come back in 30 minutes. I come back 45 mins later, no car. Says they're still in traffic. Need 30 more. 30 minutes later, no car. I'm wondering if they even have it at this point. After a three hour wait a real minivan is there. Third, the car was not great. Scratches, bubbling paint, dents, etc. I made sure they documented them. The sliding door alarm was faulty and beeped nonstop for six days. The worst part though was the battery died on day 2. I called the two emergency numbers they gave me. Neither one answered. One called back but had no clue what I was talking about. He said he wasn't a mechanic, doesn't work with rental cars, total wrong number. So I walked around asking strangers for help jumping the car and lucked out. I returned the car to the airport location. They were great. Friendly. Efficient. Sympathetic. Professional. I'd recommend renting from them and avoiding LA Isla at all costs.Reviewed 21 Apr 2022

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2.0

The advertised price is NOT what you pay. The $25 / day is really $45 per day. This is true with many of the car rental companies in Mexico. Probably to offset the class action suite.Reviewed 1 Mar 2022

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2.0

My flight was delayed and they gave my confirmed van rental to somebody else, so I was stuck without a way to get around.Reviewed 27 Feb 2022

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4.0

It took hours to make a deal with the hustlers at the airport, riding a shuttle to the pick up location, making another deal and try’s my to stop the extra charges, then waiting another half hour to get a beat up crashed car. We took a LOT of pictures to protect ourselves. The return was faster and smoother and they did not try and force us to pay extra but it is a stressful process and they are all the same. Good luck with renting a car in Mexico.Reviewed 19 Feb 2022

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2.0

The $25 per day car is really $55 per day due to false advertising. Avoid renting a car in Mexico.Reviewed 10 Feb 2022

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10.0

Thanks to the whole Alamo team for a super smooth rental process. Booked online and called the day before to inform the team of my updated arrival time with no issues. Special thanks to Janin who checked me in and Enrique who checked me out upon return. Muchas gracias!Reviewed 27 Jan 2022

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• What is the most popular car hire from Alamo in Cancún?

  Intermediate (Class Intermediate Car or similar) is the most frequently booked car hire type from Alamo in Cancún.

• How many car hire locations does Alamo have in Cancún?

  Alamo has 5 hire locations in Cancún. Take a look at our Alamo hire location map to find the best car hire near you.

• Does Alamo have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes