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2.0
This company is a scam
Pros: There was nothing to like
Cons: This company is a scam, and consequently this website as well. They try to thieve you out of a boatload of extra money the moment you try to pick up the car. Many people are stuck so they will undoubtedly have to pay to avoid issues, so it's a pretty smart scam. Go to hell guys :)
review from
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2.0
Original Price Quote x5
Pros: Clean car
Cons: The originally quoted price was completely wrong as additional fees, taxes, charges, etc. ended up bringing the price up 5x.
review from
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3.6
Complete scam
Pros: The vw was brand new and, despite no power steering, was good.
Cons: Where to start? From start to finish this operation felt like a scam. The quoted kayak price was $500 and purported to include all taxes but no insurance. On site, we were told that insurance and taxes would bring our rental to $1,150. We refused and asked them to walk us through their math. They got out the calculator and started whipping back and forth between pesos and dollars. We asked them to drop cdw insurance because we had it thorough our credit card. They said okay, but when we looked at their screen it was still on there. We also asked to drop the additional driver. They came back and said they would give it to us for $50, wet offered $500 pesos and the clerk said okay and pocketed the money. Then, the clerks kept telling us that taxes were 16% per day. Okay. But they multiplied the entire rental amount by 16% and by the number of days! That means we paid the whole of the municipal taxes every day. We couldn't fix their basic math problems and got exhausted and paid it and left. I'm working with nu car corporate to get an itemized total receipt. I'll modify this review if I have any success but it's doubtful. Stay far away from these scammers.
review from
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2.0
don't use this rental company
Cons: the car we rented was not available. they were "kindly" offering a vehicle 5 times the price. The insurance cost is a bit tricky because as some other reviews point out, nor the kayak insurance, nor amex or other card insurance work. you are obliged to take their insurance. all-in, you end up spending about 3-4 times what you booked for in kayak. I literally abandoned the reservation and went to hertz. Plus, they are not located at the airport
review from
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2.0
This was the worse experiencia ever!!!!!
Cons: We arrived at the Cancún AirPort With the Kayak reservación for $154 for four day automatic vehicle reservation. We called the rental company and an old shuttle van came and got us and took us to a run down office about five minutes from the airport. When we arrived we were told that they were sorry, they had ran out of vehicles.... They could get us one from another place... But it would just be an additional... $420!!! Are you kidding? We made our entire trip based on the fact that we could have an economic quick get away. After telling them it was ridiculous... Trying to figure out where that number was coming from, and then getting nowhere... We left with our backpacks and walked along the main highway going from car rental place to car rental place until we finally found a car for a decent price. we still paid more than planned but at least it wasn't to those theives. At one point I broke down crying because it was just too much... I don't like being swindled. When I told NUCar that I chose them because it was in a trusted site, KAYAK, they said 'you should know how those sites work, it is never the price you agree to pay' I told him in all of the times I have used Kayak nothing like this has EVER happened. Anyway, we had a great trip, but I thought I should let you know...
review from
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2.4
A true waste of vacation time.
Pros: There was nothing to like. The van was slow to pick us up (40 mins). The rental office did not have our reservations on their computer system, nor the reservations for two other parties with out same arrival. When the agent "found" my reservation he offered a car for more than twice (200%) of what we had booked. Then, he didn't even have that car available: "it will have to come from another office." We did not get a car and wasted more than 2 hours. I advise against NU Car rental. He did give us a ride to another car rental company office.
Cons: There was nothing to like. The van was slow to pick us up (40 mins). The rental office did not have our reservations on their computer system, nor the reservations for two other parties with out same arrival. When the agent "found" my reservation he offered a car for more than twice (200%) of what we had booked. Then, he didn't even have that car available: "it will have to come from another office." We did not get a car and wasted more than 2 hours. I STRONGLY advise AGAINST NU Car rental.
review from
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10.0
Good experience but poor gas mileage
Pros: Everything was good. Fast pickup, friendly, etc.
Cons: Car gets about 8 km/liter. I'd expect double that for a small (compact) car. Ended up spending a bit more on gas than I wanted to spend.
review from
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2.8
Worst scammers ever! Terrible
Cons: They tried to scam me for about 30 minutes with various insurance extra charges (double the cost) They claim they are required, but it's just lies. See the other reviews. They didn't have the Jeep I rented when I arrived. Instead they gave me a car with NO oil on the, very low coolant, and one tire basically flat for the night. I wasted a day waiting for the Jeep to arrive. They wouldn't refund the price difference. Upon return they tried to scam me for $200 to wash the outside of the car! This place is the classic sleazy Mexico car rental agency. Avoid at all costs!
review from
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4.4
Pros: Friendly staff
Cons: Run-down, dirty car, power steering making suspicious noise, price did not match quotation
review from
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2.0
This company is a scam
Pros: There was nothing to like
Cons: This company is a scam, and consequently this website as well. They try to thieve you out of a boatload of extra money the moment you try to pick up the car. Many people are stuck so they will undoubtedly have to pay to avoid issues, so it's a pretty smart scam. Go to hell guys :)
review from
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2.0
Original Price Quote x5
Pros: Clean car
Cons: The originally quoted price was completely wrong as additional fees, taxes, charges, etc. ended up bringing the price up 5x.
review from
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3.6
Complete scam
Pros: The vw was brand new and, despite no power steering, was good.
Cons: Where to start? From start to finish this operation felt like a scam. The quoted kayak price was $500 and purported to include all taxes but no insurance. On site, we were told that insurance and taxes would bring our rental to $1,150. We refused and asked them to walk us through their math. They got out the calculator and started whipping back and forth between pesos and dollars. We asked them to drop cdw insurance because we had it thorough our credit card. They said okay, but when we looked at their screen it was still on there. We also asked to drop the additional driver. They came back and said they would give it to us for $50, wet offered $500 pesos and the clerk said okay and pocketed the money. Then, the clerks kept telling us that taxes were 16% per day. Okay. But they multiplied the entire rental amount by 16% and by the number of days! That means we paid the whole of the municipal taxes every day. We couldn't fix their basic math problems and got exhausted and paid it and left. I'm working with nu car corporate to get an itemized total receipt. I'll modify this review if I have any success but it's doubtful. Stay far away from these scammers.
review from
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2.0
don't use this rental company
Cons: the car we rented was not available. they were "kindly" offering a vehicle 5 times the price. The insurance cost is a bit tricky because as some other reviews point out, nor the kayak insurance, nor amex or other card insurance work. you are obliged to take their insurance. all-in, you end up spending about 3-4 times what you booked for in kayak. I literally abandoned the reservation and went to hertz. Plus, they are not located at the airport
review from
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2.0
This was the worse experiencia ever!!!!!
Cons: We arrived at the Cancún AirPort With the Kayak reservación for $154 for four day automatic vehicle reservation. We called the rental company and an old shuttle van came and got us and took us to a run down office about five minutes from the airport. When we arrived we were told that they were sorry, they had ran out of vehicles.... They could get us one from another place... But it would just be an additional... $420!!! Are you kidding? We made our entire trip based on the fact that we could have an economic quick get away. After telling them it was ridiculous... Trying to figure out where that number was coming from, and then getting nowhere... We left with our backpacks and walked along the main highway going from car rental place to car rental place until we finally found a car for a decent price. we still paid more than planned but at least it wasn't to those theives. At one point I broke down crying because it was just too much... I don't like being swindled. When I told NUCar that I chose them because it was in a trusted site, KAYAK, they said 'you should know how those sites work, it is never the price you agree to pay' I told him in all of the times I have used Kayak nothing like this has EVER happened. Anyway, we had a great trip, but I thought I should let you know...
review from
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2.4
A true waste of vacation time.
Pros: There was nothing to like. The van was slow to pick us up (40 mins). The rental office did not have our reservations on their computer system, nor the reservations for two other parties with out same arrival. When the agent "found" my reservation he offered a car for more than twice (200%) of what we had booked. Then, he didn't even have that car available: "it will have to come from another office." We did not get a car and wasted more than 2 hours. I advise against NU Car rental. He did give us a ride to another car rental company office.
Cons: There was nothing to like. The van was slow to pick us up (40 mins). The rental office did not have our reservations on their computer system, nor the reservations for two other parties with out same arrival. When the agent "found" my reservation he offered a car for more than twice (200%) of what we had booked. Then, he didn't even have that car available: "it will have to come from another office." We did not get a car and wasted more than 2 hours. I STRONGLY advise AGAINST NU Car rental.
review from
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2.8
Worst scammers ever! Terrible
Cons: They tried to scam me for about 30 minutes with various insurance extra charges (double the cost) They claim they are required, but it's just lies. See the other reviews. They didn't have the Jeep I rented when I arrived. Instead they gave me a car with NO oil on the, very low coolant, and one tire basically flat for the night. I wasted a day waiting for the Jeep to arrive. They wouldn't refund the price difference. Upon return they tried to scam me for $200 to wash the outside of the car! This place is the classic sleazy Mexico car rental agency. Avoid at all costs!
review from
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4.4
Pros: Friendly staff
Cons: Run-down, dirty car, power steering making suspicious noise, price did not match quotation
review from
