Traveller reviews
Overall rating
5.7
Okay
Based on 2,280 reviews
Boarding
6.0
Comfort
5.7
Crew
6.4
Entertainment
5.2
Food
5.2
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Air China information
| IATA code | CA |
|---|---|
| Routes | 1009 |
| Top route | Shanghai Hongqiao Intl to Beijing Capital |
| Airports served | 157 |
| Top airport | Beijing Capital |
Air China traveller reviews
Pros
"Friendly crew and helpful staff."
(in 218 reviews)
"Good service with good cooperation"
(in 104 reviews)
"Very professional flight crew."
(in 169 reviews)
Cons
"The food is not Good"
(in 382 reviews)
"Worst airline in the world !"
(in 42 reviews)
""Flight was delayed, again!""
(in 41 reviews)
Recent reviews
Traveller rating
603
493
480
605
5
Find reviews that mention:
flight attendants
missed my flight
comfortable flight
good flight
food was good
friendly crew
great service
speak english
fly air
flight was delayed
airplane mode
worst airline
business class
days later
bad food
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3.0
Cons: Wuhan
review from
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10.0
Cons: Everything was great. Very nice and friendly crew, clean plane, great food. Excellent overall
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10.0
Cons: Good service
review from
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8.0
Cons: 热情服务
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4.0
Pros: Friendly crew and helpful staff
Cons: Missed connection from PEK to XIY due to delayed arrival and early departure. From XIY to PEK, booked and confirmed 11 departure, changed to 12:30 without notification or explaination. Rushed connections at PEK, pretty much ran from the minute left plan to another terminal, through custom, through all the health check points, security check. Just keep the fights on time and keep the original schedules, not arbitrarily change them.review from
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9.0
Pros: Because of our delay, we flew with Air Thai instead of Air China....much better airline
review from
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4.3
Pros: The crew was accommodating during the flight but spoke very little English and could not help with information on connecting flight.
Cons: We missed our connecting flight due to a delay and the airline would not let us through because we could have made our second flight....review from
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5.3
Pros: The price
Cons: Staff was not helpful and kind of rude unless you spoke their language. Food options were terrible and not very comfortable seat for 13+ hr flight.review from
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4.6
Cons: The food is not Good
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3.6
Cons: Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!
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10.0
Pros: The food was good. It was nice that they supply wet hot towels before each meal. The seat was comfortable with the price I paid for. The rest room is nice and clean and quite spacious. The L’occitane toiletery bag was nice.
Cons: It would be nice to supply mouthwash in the rest room. It would be nice to have a foot step at the bottom to open the trash container. The comforter is not washed and smells.review from
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5.3
Cons: Even for business class there is no TV screen on each seat. Just one small TV screen on the ceiling for a few rows to share. It would be much better with TV screen on each seat. I was sitting in the first row business class and the air hostess skipped me and didn’t give me a slipper. She gave me a used slipper at the end only without a packet. This is unprofessional to treat a business class passenger
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5.0
Cons: Seats are narrow, leg room limited, and food is minimal.
review from
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5.3
Cons: Seats are narrow, leg room poor, and food service is minimal.
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5.3
Pros: Costumer service
Cons: Time latereview from
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8.6
Pros: The seats on business were comfy, the service excellent, the movie selection was fair to poor, the food was also fair to good largely because they served a heavy lunch rather than a light breakfast.
Cons: The food and movie selection.review from
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7.0
Pros: The crew was okay. The seating was great on all except for one leg.
Cons: On one leg, it must have been an older plane, because the business class seats barely reclined.review from
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7.3
Cons: More TV show choices and more Hollywood movies although I understand it's a Chinese airline not American.
review from
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10.0
Pros: on time, friendly service
Cons: cannot think of anythingreview from
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6.0
Pros: Crew was great and was happy to get gluten free food i could eat
Cons: Not lose my bags :(review from
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8.6
Pros: Beautiful new plane, professional crew, totally decent food.
Cons: Economy for 13 hours is always a bit rough, but no more so on Air China than any other airline. And the price was so much lower.review from
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9.6
Pros: Boarding was a breeze, flight attendant onboard we attentive, choice of food orders at least two (in business class, can’t speak to first or main cabin passengers.) Flew from LA to Tokyo. Coming back from Hong Kong to LA. Fantastic flights, will use them again.
review from
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4.6
Pros: Very frustrated experience. Air China, air Canada, budget air, all push responsibilities away. Budget air got my name wrong, too, which would have caused me to not be able to get on the original flight from China anyways.
Cons: Still I have not been able to get someone to fix my problem for me although I was promised that I could postpone my return flight by one day because of the delay at Victoria airport. Ended up having to buy a return ticket by myself.review from
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3.3
Cons: Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience.
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3.3
Cons: Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience.
review from
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6.3
Pros: The fare was good.
Cons: More modern equipment. Tv screens. Movies. In flight magazines in English.review from
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4.0
Cons: Improve Food quality and choices, entertainment
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9.6
Pros: The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”).
Cons: The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good.review from
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7.3
Cons: Really old aircraft...please upgrade the video systems and make sure everyone has the same good optons
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7.6
Cons: N/A
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Flight status
Air China route map
Top airports served by Air China
- Beijing Capital Airport (PEK)
- Chengdu Airport (CTU)
- Hangzhou Airport (HGH)
- Shanghai Pu Dong Airport (PVG)
- Tianjin Airport (TSN)
- Guangzhou Baiyun Airport (CAN)
- Chongqing Airport (CKG)
- Wuhan Airport (WUH)
- Shenzhen Airport (SZX)
- Shanghai Hongqiao Intl Airport (SHA)
- Wenzhou Airport (WNZ)
- Xi'an Xianyang Airport (XIY)
- Kunming Changshui Airport (KMG)
- Yinchuan Hedong Airport (INC)
- Changchun Airport (CGQ)
Air China contact information
- CA IATA code
- 001-80086100999 Call
- airchina.com Visit
Overview of Air China
Recognized as the national airline of the People’s Republic of China, Air China is one of the largest and most prestigious modern carriers. Carrying more than 100 million passengers each year, the airline reaches 35 countries across 5 continents.
Operating a large fleet of planes, the airline has a combination of Airbus and Boeing models. The most common series flown by Air China is the Boeing 737-800. The largest aircraft is the Boeing 777-300ER, capable of transporting as many as 392 passengers. The distinctive red Phoenix emblem is featured on the tail of the majority of the fleet, with some aircraft incorporating special floral designs. Unique livery has also been incorporated on some aircraft to celebrate particular provinces such as Hubei, Sichuan and Beijing.
The primary hub of the airline is in Beijing, from where they operate the majority of their long-haul international flights. These departures reach as far as Europe, Australia, Africa, South America and North America. Air China has a secondary hub in Shanghai, which is used predominantly for domestic flights across China.
They have operated as a full member of the large Star Alliance since 2007. Partnering with global giants such as United Airlines, Lufthansa, Air India and Air New Zealand, customers can benefit from streamlined transfers, airport lounge access and reduced ticket prices.
Economy and Business Class are offered on all flights, with modern Boeing and Airbus models also providing the option of upgrading to First Class. The premium ticket fare includes a fully reclining bed with a swivel function, sliding privacy boards, headphones, slippers and a welcome flower.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.