2.0
I did not like the fact that they didn’t honor the rate that I was given in my original reservation and they tried to obligate me to pay for liability insurance even though I provided evidence that my personal auto insurance covered liability. I will not rent from this company again.Reviewed 12 Jul 2026
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4.0
Not happy at all w customer service in Queen pickup. Drop off was great. Auto was great.Reviewed 11 Jul 2026
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10.0
Excellent in every way! Quick shuttle, quick service at the counter, excellent vehicle and easy drop off! Would definitely rent again!Reviewed 10 Jul 2026
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10.0
Friendly and understandingReviewed 4 Jul 2026
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2.0
They didn’t have the car I reserved and the one I received smelled terrible.Reviewed 30 Jun 2026
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6.0
I overall had a decent experience but the pickup in las Vegas was not good. I had to wait a 35 minutes to get a car I had reserved for a 2pm pickup when it was 3pm. They did not tell me why I was waiting until I asked. Did not apologize for the wait or offer anything for the wait. Vegas pickup made what would have been good experience bad.Reviewed 22 Jun 2026
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2.0
They didn’t honor the booking. I had to rent from another companyReviewed 21 Jun 2026
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8.0
Fast and easy sign up. Drop off went quickly as well. Good car but a little pricey. Thanks!Reviewed 19 Jun 2026
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10.0
I rent from the Ace counter at TPA fairly often, and they have it down to a science. The price is amazing, i am in and out fairly quickly, and the cars are clean and in good condition. I had accidentally made two different reservations for the same dates, and when I realized they had processed the more expensive one, the desk agent helped me switch to the better priced one. And by booking with Ace directly, I earn rewards!Reviewed 17 Jun 2026
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10.0
Not so clean but great priceReviewed 14 Jun 2026
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2.0
I had ordered a car for 3-4 days, when I got there I was asked to pay a deposit of 1,600 euros which wasn’t clearly stated in summary on the online check out. Then I was also asked to pay an additional 130 euros in person. Just an overall scam.Reviewed 11 Jun 2026
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4.0
The service during pickup was not good. The customer service representative was very aggressive and tried to get us to buy more insurance through ACE although we purchased additional insurance through Kayak for this rental and told her this. She also tried to get us to buy a policy ($15/day) to cover tolls in Denver and the surrounding area, warning us if we didn't, they'd charge us $50 plus all the tolls. We told her we weren't planning on being in Denver for more than a day and she said 'you're just not getting the math. This will save yo money.' However, we soon discovered toll roads (or express lanes) are completely optional (and rarely save any time) in Colorado. It was very deceptive and she was not friendly. Also, we booked an SUV and the car we got hardly qualified as an SUV and was not great at handling the roads/elevations in Colorado (it was more of a city car). I'll never use ACE again.Reviewed 7 Jun 2026
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