Cons: There was no rental. In spite of my reservation, when I arrived at the Airport, there were no cars. I was forced to change last minute to Hertz and pay 100 dollars more.
26 Jan 2016
Cons: They rented another reservation right out from under me because I wasn't at there desk within two hours of the time I said. I ended up having to drive a uhaul to Denver instead. Poor customer service and no desire to fix it. The van they gave us had some of the worst tires I've ever seen. Won't ever rent with thrifty again.
28 Sep 2016
Pickup and drop off challenges but still good valu
Pros: The price for full size rental
Cons: Had to wait 40 minutes for a car to be available. Return location in rental return not well marked. Asked some one from another company where the thrifty spots were but never found a row with a sign and finally just parked in an open space. So price was worth the extra time if you have flexibly in your schedule but not if you are in a hurry.
19 Oct 2016
Pros: NO CARS AVAILABLE WENT TO BUDGET
7 Nov 2016
Pros: Quick easy pick up process
Cons: If you drop off after hours you will leave the car in an unlit parking lot and the walk to the terminal is lengthy. If someone happens to hit your car after you drop it off you would have no recourse with regard to any damages Thrifty may charge to you.
21 Dec 2016
Pros: no rentel fromthem even though I paid for it for my son to come home
30 Jan 2017
Great price. Long walk from drop-off to terminal.
Pros: Great price.
Cons: The drop off parking lot is a healthy walk to the terminal when you have lots of luggage and no carts.
15 May 2017
Pros: The ease of pick up and drop off. Customer service
Cons: Maybe a little more clean?
16 May 2017
not as cheap as it seems.
Pros: awesome car, easy pickup and drop off.
Cons: almost $200 in hidden fees.
18 May 2017
Pros: Overall a great experience. Easy to check in. The car I received was clean and any scratches and the window ding were already noted and marked. The rental agents were friendly and very efficient.
Cons: Waited over 30 min for shuttle to and from airport. LONG lines upon arrival and departure. Old car missing basic features.
Last time I'll go to Ace.
29 May 2017
Age and wear and features
Pros: Car had 50000 miles on it and showed the wear. We rented two vehicles and received this one the Ford Expedition. And a suburban. There was no comparison in features of the expedition and the suburban the ford was far inferior
Cons: Not pleased with the one of the two vehicles. The ford was no where equal in features and size. Very disappointed that the cost was the same for both. Definitely not a good deal.
4 Jun 2017
Pros: One rental good the other not so much. Same rate for both rentals, but absolutely not equal vehicles. Ace needs to reevaluate.
Cons: We rented two vehicles. Both were charged the same rate. One a Chevy Suburban the other a Ford Expedition. No comparison. The Ford was not equal and should never have been the same rate. The Suburban had video, auto tailgate lift and other features.