The staff were very helpful with lots of refreshments on offer. The toilets were clean. The seats were comfortable and entertainment was good. No complaints, it was excellent.
The staff were very helpful with lots of refreshments on offer. The toilets were clean. The seats were comfortable and entertainment was good. No complaints, it was excellent.
I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.
Great flight. Boarding was efficient and quick. On time departure and smooth flight. Flight arrived early at destination. Good experience.
All the British airways staff were very helpful and friendly. Every thing was very smooth running from checking in boarding and arriving 40 minutes early. Which is a brilliant start to your holiday.
American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.
Crew was rude and the flight is not comfortable for long haul.
A much better flight than our previous. The flight attendant took care of us and regularly checked in to see if we needed anything. Brought us drinks prior to the departure and then a couple more times. Totally makes the difference in how you travel when the crew is checking on their passengers. Great job on this leg of our trip.
The flight was so short that the lack of leg room didn't bother me for long. The plane was smaller so only two seats per row and there were chargers. However, they didn't serve any snacks.
We liked quick boarding and on time departure. Seats were very uncomfortable.
I guess the weather in the UK , but no one has any control over that , was missing a blanket for my knee on the plane though..
Pretty good service and US Migratory officers providing services in Canada was awesome, because the arrival was quick and smooth
The Air Canadian personnel were all very professional and friendly. I will definitely fly on them again.
It was good. They ran out of snacks, which we didn't get the first time through. Free movie selection was great. Glad my husband had extra headphones with him. Airplane was still cramped, but we survived. I had to squish between him and another man. I'm glad I was smaller than them, but still tight.
Short flight, crew members were very nice, so much so I'll take the return flight next weekend
Enjoyed the service on board & on ground. Timely take off & landing
I didn’t get to go on my flight. I cracked a rib and tried to contact kayak Air Canada and United Airlines and everyone gave me the runaround. No one reached back out to me and I couldn’t go on my trip. I have used kayak in the past to book flights, but I will never do it again because that experience of trying to get a hold of someone to explain my situation was awful. Everyone gave me the runaround that I did speak to and no one was helpful and kayak was unreachable.
Terrible crew. Mediocre food. Terrible headphones. No Bluetooth connection for entertainment. Crying babies. Horrible experience.
AC announced early departure, but departure was delayed about 1 hour due to engine problems.
It was a refreshing experience from the past few times I have travelled with Air Canada.
The flight was cancelled and the flight they booked me on in lieu of was repeatedly delayed, meaning my arrival time was delayed from about 8:30 pm until after midnight. The airline offered little explanation and no recompense for this 4-hour delay.
It was ok, not as good as it used to be. The Heathrow connection was a disaster - complete anarchy, unknowledgable and skimpy assistance and signage. Gate crew at next flight was great, held the flight while my wife struggled through security.
I declined a wheelchair in Vienna as I was told it was a short walk. However, though I "boarded" the bus first, I was at the back when we got to the plane. There were steps up to the plane and no-one helped except the stewardess as I was near the top of the stairs. She found a better seat for me also.
Very bad plain although I paid A business class ticket I was stuck in a stiff fixed seat without any entertainment or Wi Fi for 5 hours I will never ever book a flight on British airline.
The crew was very attentive and kept busy serving a variety of treats!
Very Stress free Lounges were superb. Crews were caring. I loved it.
Not enough trash pickups throughout the flight. Everything else was great.
The layover time was barely 1.30 hrs and the security clearance sucks. I almost missed my flight but for the help of a manger. She held the flight for me. My baggage did not arrive. The entertainment did not work, I had to switch my seat 3 times for different issues. The travel was not fun
There was a medical emergency and required extensive wait for offloading after a long flight. Curious to see if there are other ways that it could have been more effective.
This was a late night flight but the lights was on all the time and kids were screaming and many people were so loud. I was expecting to have a little rest on the plane considering it is late night but this way I couldn't. I think if at least the light would've been off / lower then people could feel they should be quieter.
It took over an hour to check in my bag a there was just one person at the counter. Security lines for business class also took a while. Although I reported 3 hours before my flight I made it to the gate 20 mins before boarding. To add to that jewelry was removed from my checked in baggage. I am submitting a separate complaint to Mumbai airport for that.
Mumbai (undefined)India
San José (SJO)Costa Rica