Flight got canceled without any prior information and it caused lot of trouble
Flight got canceled without any prior information and it caused lot of trouble
Worst ever. No assistance and communication from Emirates crew. No visibility of when the flight is flying. Couldn’t understand if we can go to lounge to take rest. Emirates system at a certain point said flight is not operating and suggested to take the next flight and in few minutes it suddenly opened the gate for boarding. unsupportive and rude crew. Worst experience ever. Flight was delayed by 5 hours so need the compensation for that.
The customers before boarding the plane from Dubai was HORRENDOUS. The entire Emirates staff had a stick up their bum. The guy at the check in booth was rude. I don’t understand.
Absolutely terrible delays for 3 hours changed seats after we paid an upgrade on both legs. It appears it’s up to us to request a refund after they down graded our seat. Never again !!
Check-in counter at the airport took more than an hour of standing in queue with online checkin. And after entering the gate the flight delayed more than 30 mins.
Probably the best flight I’ve ever been on. Emirates first class is leagues beyond British airways and Lufthansa’s.
Emirates flights always nice. Service rendered by the staff is superb.I am always comfortable in Emirates flights.
Crew in Hyderabad could have been more helpful they were only focused on ripping customers.
CREW manager was rude and nasty Crew was not friendly either and had discriminatory attitude.
We had a connecting flight which is got delayed they didn’t transfer me to another flight and up I have to by 3 new tickets and I have to pay extra luggage fees cost me rs 100000
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Horrible. Boarding was terrible. For a huge airplane, we needed to be transported to the plane. The boarding area was overcrowded and frantic. .The seats were so uncomfortable. The food was fine.
Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers
Multiple errors by Turkish airlines and Istanbul Airport kept us from making flight. Stuck in Istanbul!
Process for on line checking needs a lot of improvement. Very frustrating.
They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours
Food not good, flight attendants not the best, not accommodating very ruff
My whole body was paining after such long flight. Seats are small. Leg space is too small. Food is good.
Another 35 min delay landing No apology no communication or acknowledgment about this
The flight attendants were superb and the service was outstanding. Some passengers with small children were very rude and inconsiderate, kids were constantly crying and some were running around the aisle unsupervised.
Terrible. There was a rattling noise the whole flight. The internet didn't work after I paid. Boarding is very disorganized.
The most horrific experience we had with the airline that we had in our life Everything was substandard at best. For just one hot tea they charged 4 euros We paid for Lufthansa months in advance ,to get there they didn’t have us in record and after 4 and a half hours layover we almost we got one seat at the first row and one in the back of the plane On top of that our suitcase was seriously damaged and it’s unusable. Here we are halfway around the world in foreign language having to fix this on our vacation time Would you kindly and quickly resolve this matter
Already stated....flights were fine. Late luggage a disappointment and failure my Lufthansa to get my bag delivered in a timely fashion.
Luggage took nearly 2 hours to come out. Terrible airport service in Malaga.
The crew member put her luggage and boxes behind my seat so I was able to recline while the passenger in front of me did for 8 hours. My knees were forced against the seat for hours :(. Dude sitting next to me hasn't showered in weeks so I almost threw up.
Sorry my last review for prg to fra was for this flight. My prg to fra flight was fine but my second flight back to Washington DC was with a slow awful crew who wouldn’t come in a timely manner to take trash and take trash before serving coffee tea and was shoving other people’s bottles of water on me when we were not traveling together
I did not get to this flight because of the reason I mentioned in previous review
Lufthansa was amazing. Definitely upgrade your seat if you can swing it - they take very good care of their passengers. Customs in DC is nothing short of a nightmare though. Stood in line waiting to go back through security for 30 minutes, had to RUN through and across two terminals to make my connection and only had 5 minutes to spare. Terrible. Very very poor coordination by the airport staff and CBP.
Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well
We paid to have overhead carry-on baggage. When we got to the gate we were told that our carry on bags would need to be checked and go below because the flight was full. Notably we were nowhere near the last people to board and about 30 other passengers also had to check their carry-on bags. Other than that the flight was fine.
Terrible. Missed my flight to final destination because of delayed British Airways flight. Had to spend 12 hours in airport and $1500 for new plane tickets
Leg room was better than expected. Lavatory’s were easy to access.crew was grea!
No food as per my diet restrictions even after advance request and delayed baggage without any notifications
Both flights into and out of Heathrow were delayed over two hours due to BA technical problems. Ground crew was not very friendly. However cabin crews were
The mobile app for BA could have been better. It did not update real time on gate chnage information at the airport.
Worst trans-Atlantic flight in years! The seats were incredibly tight, both in width and depth. The back selection was so cold, it was like traveling in a refrigerator. Although I had an entire row, the seat arms would not go up, so I could not take advantage of it to sleep. However, the crew was smiling and helpful and really seemed to enjoy their jobs. The food was the worst I have ever experienced on any flight. The PA system blasts announcements to the point of hurting my ears when using the audiovisual equipment. Not safe or sat. Also, I did not like the bait and switch tactic. I put in a search with one bag and the other flights had put that into their price, but BA did not and made me pay extra for it which would have made the price comparable to others. Also, even at check in there was no “choice” of seat, unless you paid extra for it even in the same row. No other airline I have been on does this. Once check in begins, normally, you can choose any unoccupied seat in your category. These tactics and the lack of comfort means I will never fly BA again.
The 1st flight was delayed by 7h. We missed the connection flight. They rebooked us another flight after 8 hours lay over and we had to take another connection flight after 6 hour lay over. Overall experience was horrible
Crammed seats for a 9 hour flight. Entertainment selections very limited