Hotel Marroad Karuizawa

“Nice staff, easy check-in and near outlet”

“Price is good. Free shuttle bus was very handy. All staffs were very friendly and helpful. Room was spacious.”

“We stayed at a Japanese style room and it was very spacious.”

“Service is very good, delicious breakfast”

“Great pick up car, bus services from and to Station, Ski resort. Even the hotel does not has elevator, but staff is great helfulp, they pick up all the luggage for us from car to room and vice versa. Even a female receptionist also help us pick up our biggest luggage to many stairs once we check out. I forgot the coat of my baby on hotel lobby once we left, after our phone 10 minutes, the hotel staff deliver our coat to the station. The hotel room is quite big with a nice view to the quiet road. I would highly recommend this hotel to family with a kids.”