Book Enterprise hire cars in Lubbock

Reviews for Enterprise in Lubbock

Recent reviews

Traveller rating

Wonderful

4

Very Good

1

Good

1

Okay

2

Fair

0

Mediocre

0

Poor

5

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car availablecustomer service

car was greatgreat customer

get the cargreat service

staff was very helpfulpick up and drop

airport location

10.0

Not a thing could have been improved. This location was off the airport property. They came and picked me up when I called. AND the were $240 less than renting from the airport location. I would use them again anytime I find myself in Lubbock againReviewed 8 Nov 2022

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10.0

Free upgrade made my trip much more pleasant than I was expecting. It might have been the best thing about it.Reviewed 22 May 2022

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2.0

Pros:Vehicles were not ready, nor did they ever be ready.Cons:having vehicles ready (even replacements would have been better than nothing)Reviewed 14 Jun 2021

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10.0

Pros:It was a typical car rental experience I just was surprised that they didn’t take debit card.Cons:It was a good little car for a few daysReviewed 23 Feb 2021

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10.0

Pros:The staff was very knowledgeable in what they mnew.Reviewed 5 Oct 2020

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3.2

Pros:I placed my reservation online to pick it up at a specific location in Lubbock. I called ahead to verify that my reservation was made and was told that the facility closed at 2pm. I made sure to be on site by 12:30pm only to find out that this address was closed down. I saw a note to visit another facility within the same city. I drove to that site and was there just after 1pm. They didn't have any trucks on hand like I had reserved. They did find one at a 3rd location. They did offer to get the vehicle for me but the 3rd address was only 2 miles from my home. By the time I got to the 3rd site, they already rented 1 of the 3 trucks remaining. I was able to obtain a truck and drive to my destination but I feel there was much confusion and all of the employees were aware of the incorrect address.Cons:The site needs to be updated so that your potential renters won't waste their time going to wrong address. And if I place a reservation for a specific type of vehicle, then there should be one available when I get there and not just by chance.Reviewed 9 Jun 2020

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8.0

Pros:Staff at Lubbock we're very helpful and accommodating. Vehicle was good.Reviewed 9 Jun 2019

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2.0

OverchargedCons:Overcharged. Asked why. Told there was $100 deposit. There were no issues or other charges, but amount on my credit card was more than quoted. Asked about it at drop off. Was told they'd have somebody from customer service call. Nobody ever called. Sent messages but they have not been returned. Resorted to disputing partial charge with my credit card. Never had this happen before and it is quite disappointing.Reviewed 1 Sep 2018

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2.0

Keep up with technologyPros:NothingCons:Everything. Start accepting debit cards not just only credit cardsReviewed 29 Aug 2017

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7.2

Pros:Agent did not try to talk us into buying additional coverages and options for the car.Cons:Car had stains on interior and lots of marks on exterior. Gas tank was not completely full.Reviewed 9 Aug 2017

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6.0

Cons:Confusion over coverage, which was accidentally charged to me, even though I rent cars often.Reviewed 5 Jan 2017

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2.0

Car rentals should have cars on the lot for rent.Pros:Nothing about them was acceptable.Cons:They didn't have a car to rent and when asked why they shrugged their shoulders! I asked for a recommendation on what to do and they offered no help.Reviewed 9 Dec 2016

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• What is the most popular car hire from Enterprise in Lubbock?

  Economy (Kia Rio or similar) is the most frequently booked car hire type from Enterprise in Lubbock.

• How many car hire locations does Enterprise have in Lubbock?

  Enterprise has 5 hire locations in Lubbock. Take a look at our Enterprise hire location map to find the best car hire near you.

• Does Enterprise have a car hire location at the airport: Lubbock airport (LBB)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Lubbock airport (LBB)?

  Yes