6.0
Pros:The price was good and the car was cleanCons:The drop off location that was listed on our rental agreement was permanently closed and we had to drive to a different location, which was very frustrating.Reviewed 17 Sep 2019
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10.0
Pros:staff was very helpful and nice, process went seamlessReviewed 8 Sep 2019
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10.0
Pros:Staff was friendly. For drop off they came right out to the car shortly after I parked. Whole process was simple.Cons:Every company tries to pressure you to buy the extra insurance. I didn’t like that they pointed out I was liable for the entire price of the car and then wrote down the price as if to emphasize the point.Reviewed 20 Aug 2019
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8.4
Pros:Friendly and helpful staff, pick and drop off was convenient. One thing to note - all of the service for dollar was provided by Hertz, may be they are affiliated in Europe.Cons:Insurance coverage was too expensive. We didn't purchase it, but could have if it was reasonable.Reviewed 7 Aug 2019
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5.2
Cons:Give specific directions to pickup and drop off locations. I had to keep car an extra day because I couldn't find the drop off location.Reviewed 26 Jun 2019
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8.4
Pros:Staff was excellent. Pick up was efficient and easyCons:The location I returned at ,Calle Proncesa, Madrid, is very hard to find, and the cars actually live in a parking garage down the )busy, city center) street. The drop off address in the contract is the office, not the garage, which caused major troubles for me.Reviewed 23 May 2019
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10.0
Pros:awesomeCons:all goodReviewed 28 Feb 2019
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5.2
Process Was a NightmarePros:The car was clean.Cons:The pickup process was absolutely terrible. There was a price discrepancy that made the transaction 3 times more than our reservation. I called customer service and they were woefully unhelpful. Their solution was to "speak to a manager." The car was not what I requested. The "add insurance" link on the website seemed to be broken.Reviewed 5 Sep 2018
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10.0
Pros:The car was great and gave us no problems even though we drove it all over Spain. The staff were friendly and everything went like clockwork.Cons:It would be helpful if you could provide a map and directions for where to drop off the car at Barcelona airport. I had a little trouble finding it.Reviewed 16 May 2017
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