8.0
The internet was down, had to wait 4 hours to pickup the car.Reviewed 12 Mar 2023
review from![kayak]()
2.0
The vehicle was provided to be three hours late, causing me to be late for the errand I was traveling for. Moreover, the vehicle was a downgrade from what I had rented and came smelling terriblyReviewed 23 Feb 2023
review from![kayak]()
2.0
They did not have a car for me when I checked in. They told me to wait two hours and they would call me. They never called and they did not answer the phone when I called them. I called Kayak and not even Kayak could get a hold of them. Also the waiting area was just the dirty parking garage wall.Reviewed 21 Feb 2023
review from![kayak]()
2.0
I prepaid to rent a car on a short work trip in Memphis. Arrived to find they had rented my car to someone else and had no cars available. They told me they couldn’t give me a refund; I would have to call “someone”.Reviewed 9 Feb 2023
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2.0
They had no cars available even though I made my reservation over a month ago. They said anywhere from 2-8 hours and there were already 6 people ahead of me waiting. I canceled and went with enterprise.Reviewed 16 May 2022
review from![kayak]()
2.0
It was terrible. Waited over an hour and still no car. Even trying to cancel my reservation after waiting to over 26 min on the phone. I will never use them nor Thrifty ever again.Reviewed 28 Feb 2022
review from![kayak]()
2.0
This location was closed when we arrived because they ran out of cars, even though we had a reservation. We waited outside in the cold for 30 min before someone from Enterprise came over and told us. The people at Dollar didn't even leave a note. Unacceptable service.Reviewed 21 Feb 2022
review from![kayak]()
2.0
First problem, they tooked confirmed reservations, but didnt have cars available to rent. I had to wait four and a half hours for a vehicle. Second problem., I had the car 3 days not 4, but not get s refund or apology for any of the problems I wii never use this service again.Reviewed 19 Dec 2021
review from![kayak]()
4.0
The ladies at the desk were nice. However, I had to wait almost an hour for my car. I’m not quite for sure why I needed a paid reservation if my car isn’t going to be ready. I will definitely consider other rental companies if I have to wait that long.Reviewed 24 Nov 2021
review from![kayak]()
4.0
I was NOT impressed with the type vehicle and pick up process at the airport in Memphis, TN. I arrived at Dollar car rental at 5:30 pm on OCT 6, 2021, and found the pick up area closed with a sign posted to "pick up the to rental car at Hertz!" I stood in line at Hertz for nearly an hour waiting to pick up the rental car. Due to the volume of business at Hertz, there was nobody available to answer my questions about the functionality of the rental vehicle. The headlight visibility on the rental car (Ford Focus) was poor. Also, with Memphis, TN, being an extremely high crime area, I was very uncomfortable with driving a rental vehicle there for 3 weeks with Nevada license plates.Reviewed 29 Oct 2021
review from![kayak]()
10.0
Real easy getting car on very short notice....Reviewed 15 Sep 2021
review from![kayak]()
10.0
checked gas gauge and it was on empty. They immediately swapped us to another vehicle. Checkout and checkin both went very smoothly!Reviewed 1 Sep 2021
review from![kayak]()