Cons: Everything! Paid all that money that I Lost half because they wouldnt rent to me once I got there!!!
2 May 2017
Pros: The agent was courteous,friendly, and efficient. She made sure we had the vehicle we wanted and had it available clean and fresh and ready to go. The price was right as well. No problems at all and we were very pleased with the great service and experience.
Cons: No complaints except the taxes which were more than Hertz was charging for the vehicle. Something is terribly wrong when the government is getting more for doing nothing than a business charges for providing it's service and/or product!
23 Jun 2017
Terrible Company and place. Paid for car and they refused to give car
Pros: Nothing! kayak should remove Hertz from their deals. Hertz will not honor them
Cons: Everything. The attendant at the car rental was racist. I had to go find her and it took15 minutes because I was there on time. The car was not ready and I want her fired so she cannot do that to another minority, her name was Deborah and she worked at the car rental in Winston-Salem, NC right by the Smith-Reynolds Airport.
Cons: I was told that on return of the vehicle I could charge the rental fee to a different credit card. When I returned the vehicle, nobody was at the desk and there was a sign directing me to put the key, etc. in the drop box. I called when I got home and was told by someone in Budget's office (not the local office) that I could not change the card then and that I would have to call back in 48 hours to do so.
Pros: This was my first time using Kayak to get a rental car and it was a very easy process. The price was the same when compared to Enterprise Car rental but I had to enter discount codes to get the best price on Enterprise so this saved me the hassle of that extra step. Plus you can purchase 3rd party car rental insurance for less than half the cost from the renter.