Cons: I booked a car online for 13 pounds a day for 10 days. On arrival I was told I would have to pay an additional 13.25 per day basic insurance. As it was nearly midnight I told them I would take the car for 1 day.
When I returned the car I heard them doing the same con on another customer. I rented a better car for less at Europecar just down the road.
7 Aug 2016
Cons: I will never use Thrifty again, absolutely the worst customer service I have ever experienced.
23 Sep 2016
0ne and a quarter hours waiting at terminal 5
Pros: Car good, service good
Cons: Back to waiting 1 1/4 hour outside in the cold waiting for pickup
Cons: Ace at London Heathrow is run by Green Motion which is a bus ride from the terminal 2. Nobody in the car rental zone at terminal had even heard of Ace. The staff at green motion were rude, they don't take Amex which forced me to buy their insurance and staff have poor English language skills - in UK!
Certainly will avoid at all cost.