Pros: It was quick after tge worker finished the personal call and the car was easy to find and clean.
Cons: The desk person was on a personal call for 10 min on her cellpohone, while I waited to be served. I understand you have family but you are on the clock. Take the call on a break. I was also never told about the holding fee.
11 Jan 2017
Great service and flexibility
Pros: I was able to get a great price for a good car at the location I wanted. The prepaid gas was actually cheaper than what the local gas was selling for. The agent was very friendly and helpful.
Cons: I can't really complain about Budget at all. The car was small and caused my pain condition to flare up but most cars do that to me, so it isn;t their fault. It was clean and relatively new.
9 Sep 2017
Cons: Charged for full tank of gas when I could have refilled. Person at Budget counter said Orlando would have been out of gas which was not true. Therefore my rental cost nearly doubled as charges $31.00 usd for gasoline and tank was still half full.
27 Oct 2017
Cons: No one at desk when we arrived. Had to wait half hour at least. Rates much higher than normal !!
Car smelled very smoky. Tire pressure was low.
9 Nov 2015
Terrible, Terrible, Terrible employees
Cons: I had to return my rental from Hertz and switch to a rental from Budget, I talked to the front desk agent at Budget and she advised me to return my car from Hertz first. The desks were about 10ft away from each other mind you, after the return to Hertz I walked over to Budget and they were closed down because they apparently switched there hours to earlier times on Saturdays (which wasn't stated on the website). So my reservation and me being there did not mean anything to them, they just wanted to get out of there on time and left me stranded in the airport and was forced to rent at top dollar through another company, instead of costing me $41 for a 24 hour rental it cost me $120. I have never been so irritated with a business in my life.
7 Dec 2015
Pros: Free upgrade after first car smelled like urine.
Cons: Tried to give me a urine soaked car.
14 Dec 2015
Pros: Quick to get the car and to return, not the car I wanted to rent!
Cons: The car didn't ride smooth , thought it might stall .
3 Jan 2016
Pros: They followed up to see if I was actually coming to pick it up since they have weird hours of operation.
Cons: Car had hesitation issues.
20 Apr 2016
Terrible Service, Only Accept Credit Cards!
Cons: Literally stranded in Florida and despite booking my car months in advance I was told I could not pay with a debit card OR cash. Credit card only! Would not mind so much as the fact the attendant pretty much didn't care and did nothing to help rectify the situation. I was told to literally go find another car rental service, despite the fact I told the attendant I would be stranded with no help without a car. I had plenty of money in my account, which is why I offered cash, but was denied. thankfully there was a Hertz, who was super helpful and got me a car in minutes with my debit card. Never using Budget again!
8 May 2016
Car Was Dirty
Pros: Liked the car, Ford Focus was good rental car. No problems with the price. They honored the quoted price.
Cons: I had no flexibility to shorten the rental period. It would have cost more, even thought it appears I was paying a daily rate. Not a big deal, but would have liked to change it.
The car was dirty, found another renters empty sun glass case in the car. Outside hadn't been washed before giving us the car.
Cons: Well...we actually couldnt get a car. We booked the car nearly a week in advance, about a qeek after hurricane matthew came through. I understand that weather can have an effect on businesses, so that ia t the issue....
Apparently the guy working in the offoce called an left a message 2 hours before we went to pick the car up. I hadnt heard the message at that point. We got to the office and entered, but no one was there and there was no sign on the door. Totally unlocked and empty....so we waited a few minutes, and then i called the office. The guy had had the phone redirected to his cell, he said he would be back in ten. When he arrived he said, "how did you get in here?" and said "oh, thats not good" upon finding that the door hadnt been locked. After we had already been waiting there for 10-15 minutes, he says "didnt you get my voicemail? We dont have a car"... He was extremely unhelpful, and when we asked about public transport he said he "doesnt know about it" because he "has a car". We were intending on using a car to get to orlando, so it wasnt just a sight-seeing or convenience thing.
We ended up taking an Uber that was harrowing and cost $100.
When I later listened to the message (I was too mad at the time), the employee had said something to the effect of "we dont have a car for you right now, call back if you want us to keep looking for one, if you still need it". What?!?! This is the problem I have- surely Hertz would have known there wasnt going to be a car for us more than 2 hours in advance??? Surely the company policy for advising clients that their entire stock of THE ONLY thing they have to offer and only reason for business is gone is not ONE unprofessional and vague voicemail? I have never been met with a less helpful employee, and would have thought that he might have tried to help us find a substitute form of transport...
Dealing with Hertz will hurt your brain, basically.
28 Apr 2017
Cons: Car wasn't ready when I got there 30 minutes early. Rental agent was a bit, shall we say, grumpy.
30 Apr 2017
Pros: Cancelled reservation.
7 May 2017
Pros: Nothing. My overall experience was horrible.
Cons: The man gave me the wrong car because he had no other cars in stock yet I reserved the car a month or more ahead of time. Which should have been plenty of time to get the car I ordered. I had paid for a full-size but was given the smallest compact car. He had no sympathy and gave no compensation for the wrong car. Plus there were fees I had no idea about other than the underage fee. I will never be renting from hertz again. They lack in customer service and I do not like that I was given I different car than I had paid for!!!!
16 May 2017
Pros: Price was great. Nice person at counter for pick up and return.
Cons: No windshield wiper fluid
30 May 2017
Will never use again
Cons: After booking and pre-paying for a rental car, showed up at Hertz to find out there were no vehicles available. So not only being left hanging, had our bank card charged and was told it would be three weeks before credited. Not happy at all!! There will not be a positive reference from us for either of the companies And am looking for the prompt return of our funds.
18 Oct 2017
Pros: I liked the way I was treated at the Manchester NH airport, where I exchanged the car I had to settle for from saint Augustine. The car was not a full size,as requested! It was not clean inside or out and it had less than half a tank. Plus Calvin tryed to charge me twice the agreed price. David however exchanged the mid size Sentra for a clean full size Avalon with a full tank of gas. To top it off upon the return of the car back to the place I picked up the Sentra there was another attempt to charge me more than what my price is from the print out from Manchester NH. Family and friends all asked who I rented from and that they will not use them.
Cons: All in above-mentioned statement.
17 Apr 2017
Pros: Even though it was past registered hours, the Hertz employee came in to get us our vehicle, and also upon our return, the employee stayed late to check us back in. Both men were very pleasant and accommodating. Vehicle was clean and drove great.
16 May 2017
Pros: Location is very good for me
Cons: Vehicle's seats very very dirty - luckily this a business trip for just me. I was told they had it detailed but the dirt would not come out. There seemed to be no concern for the condition of the vehicle.
I was told the vehicle had 3/4 tank of gas. When I checked the check out sheet it said the vehicle had a full tank of gas. When I got to the car it had a 1/2 tank. I had to go back inside to have this corrected as no one when out to check the car with me.
Cons: car was delivered very dirty on inside. previous renter laft medication and apparently got sick in the back seat.
25 Sep 2016
Good value for the money.
Pros: Everything went as planned for my car rental. The car was clean, gas tank filled and ready to go. I received the information I needed at each end of my trip from the Avis employees.
27 Nov 2016
Pros: Actually I flew into Jacksonville, but mistakingly made the reservation at my destination, St. Augustine.
The Avis Rep. in Jacksonville did am excellent job of getting us set up at the airport with a satisfactory car at a fair price
10 Mar 2017
Pros: Convenience, price.
28 Aug 2017
Pros: Car clean, make and model exceeded expectations
Cons: Pick up at Walmart ,disorganized
Staff very nice , but confused over location of the car ,
Car was parked in general parking areas, took 20 minutes to find the vehicle
Pros: Great service, competitively priced. Easy pick up and drop off for someone's who is always on the go.
10 Sep 2017
Pros: Customer service was excellent. Representative tried hard to solve a problem and made me feel very satisfied once all was said and done. He told me to contact Kayak to get a refund for the xtra charges.
Cons: When making reservation, there was nothing saying there would be an extra charge of $15.00 a day for an additional driver. The rep said there was nothing he could do to waive the fee and since I reserved through Kayak, they would have to be responsible for refunding the fee. Haven't contacted Kayak yet due to preparing for Hurricane Irma which will soon be upon us.
29 Oct 2017
Pros: Staff at the location was helpful and very friendly
Cons: Car smelled, was somewhat dirty, windshield was dirty inside and out. There was no windshield wiper fluid and the change oil light came on halfway through the trip.
4 Jan 2017
Black Ford Focus
Pros: It was good on gas. The rear back up screen helped in parking and backing up.
Cons: The car had an ant infestation problem. Every time I shifted to drive it went to the load gear. I picked it up in St. Augustine, not JAX.
42 travellers who rented a car in St. Augustine gave the car agency they used an average rating of 7.1