Pros: Showed up early and were able to get our car. No mileage limit.
16 Sep 2016
Pros: Check in was fast. They didn't push hard at all the extras. I was out of there in about 10 minutes.
17 Dec 2016
Great Location to Rent!
Pros: Very nice customer service ~ clean car ~ car I wanted was available.
Cons: My trip was too short!
22 Dec 2016
Very friendly and helpful folks at this location
Pros: I'll make sure to check this location again for local rentals. It is not convenient to Metro, unlike Enterprise in downtown silver spring, but the wait times are shorter and they seem to be more concerned with finding a reasonable price for you at this location than at Enterprise.
10 Apr 2017
Pros: Quick check in and easy drop off. Car was in good shape. Excellent price
6 Aug 2017
Cons: was charged twice for car insurance and i was charged more than what your website advertised.
16 Oct 2015
Great service on both ends.
Pros: Everything, solid experience.
Cons: Nothing, just what I wanted.
14 Dec 2016
Pros: What kind folks! That's how you should run a business. With honesty and integrity. (DUH) Thank you silver spring budget for making what was a terrible experience in Medford worthwhile with your amazing caring compassionate customer service!
Pros: How fast the process went and customer service
Cons: That it rained that day
26 Nov 2016
Cons: Enterprise would not let me drop off vehicle at an alternate locate for less than 120% the cost of the original rental. Penny pullers, weak customer service.
27 Sep 2016
Pros: Tucked in out of the way this was an unexpected pleasure. I was picked up promptly and the car was ready. The car was clean and in excellent working order. Excellent customer service. Thanks Yves!
Cons: It isn't open on Sat or Sun!!
18 Oct 2016
Pros: Costumer service was impeccable from everyone.
3 Jan 2017
Pros: Pretty decent experience overall. No problem getting my vehicle nor dropping it off.
Cons: The vehicle came with an issue that I was unaware of until about 10 hours into my trip. The tail light was not working, but you know, I didn't get pulled over, and when I told them of the issue, they said even if I got a ticket they would've taken care of it. So I guess it's still pretty good.
6 Jul 2017
Really on the ball
Pros: We reserved a car for a busy holiday weekend. Enterprise was awesome. They called us two days before to confirm and start check-in, and they advised us to show up super early to avoid any lines (which we did). During our trip, the car got dinged in a parking lot. Enterprise didn't charge us anything and helped us file a claim with our insurance company. Really great customer service all the way through. Plus the car was beautiful and clean.
Pros: The location is super convenient for us and the staff working there were very nice.
Cons: The car was dirty when we picked it up; the tank was under half full; and the daily charge for an extra driver, which I didn't realize was going to be as high as it was, made the deal less economical than I originally thought it would be when I placed order online. That's a learning lesson for me for next time.
25 Oct 2016
Pros: The insurance package confused me.
Cons: A little bit expensive.
11 Apr 2017
Cons: Rude service. No car provided after 90 minute wait.
Ruined our weekend family trip.
20 Apr 2017
Pros: I thought it was a fair price for a day rental. The car was clean.
Cons: I had to wait a pretty long time for the service rep to go and get the car.
Both reps were out of the building to get cars for other customers.
They should find a closer holding lot.
2 Jul 2017
Cons: The rental office is on a busy main street, and the pick up/drop off usually requires double parking. The staff is used to this and handles the challenge adroitly, but as renter dropping of a car, it was a little nerve-wracking.
Cons: I went to the dealership and asked how much it would be, including insurance. The man ran my card, checked me in and then told me how much it was. He claimed that he couldn't see the total until after my card was charged. I made him cancel the rental and I went elsewhere. Disgusting.
18 Apr 2017
Pros: Staff members were AWESOME!!
22 travellers who rented a car in Silver Spring gave the car agency they used an average rating of 8.0