Pros: Very fast dropoff, no problems with changing the method of payment.
9 Nov 2015
Cons: They got me Volvo wagon for the premium car that I reserved. And they sold me navigation but the car already has navigation installed. Poor customer service!!
4 Dec 2015
Pros: Nice Dodge Charger in the Full Size selection
Extremely good rate $133/wk all in
Clean, economical, first rate
26 Mar 2016
Pros: George was very friendly and helpful. Definitely will consider Alamo when I visit San Francisco again.
7 Apr 2016
The pick up and dropping of was excellent, fast and customer friendly
Cons: I returned the car on Saturday as opposed to Sunday morning and did not received any credit for that.
5 May 2016
Pros: Kiosk + fast renting + choosing the car in the category you paid for
10 May 2016
Cons: insurance opacity
6 Jun 2016
Pros: The dropoff person was very helpful
Cons: The pickup person seemed unhappy and wasn't very friendly. Price was also a bit high but I understand that's SF.
14 Jun 2016
Smooth operation !
Pros: I loved being able to check-in at a machine rather than waiting in line. Loved that I got to select the car on my own from 4 different cars... (and also that the contract read that I can take as much time as I wanted to select)
A very easy process through and through.
31 Oct 2016
Cons: They got my reservation but refused to give me a car. No explanation was given, and they also refused to give me my money back.
I rented a car with another company instead.
Pros: My gf and I went to pick up our rental, never knowing of a $200 deposit that was supposed to be held until return. We had to switch around our funds 3 different times because of her lack of communication. We then went out to the car and the window was broken and finally settled into the new car. Upon returning, they claimed that we had ashes in our car (which is not true) and claimed it would take $150 to clean, so we only got refunded $50 after the whole deposit was taken out days before. We will never be going back.
2 Jan 2017
Pros: People at enterprise were friendly!
3 Dec 2015
Pros: The simplicity of booking. The attentiveness of staff and their attention to detail. Their willingness to ensure that we received value for money.
30 Apr 2016
Pros: Super friendly and helpful staff. Really fast to get the car and drip off. Clean car.
2 Jun 2016
Pros: Quick return process, kind staff
4 Aug 2016
Pros: Excellent service and very easy.
Cons: Unfortunately there were no cars available in the category I booked or even similar ones. I had a car that was perfectly comfortable, but not what I really wanted.
12 Aug 2016
Does what it says on the tin
Pros: Uneventful hire, all went well.
Cons: That Jeep is a gas guzzler.
8 Sep 2016
Pros: Very easy and quick rental return.
7 Dec 2016
Pros: Great value and friendly and fast service. Could not have been better.
11 Apr 2017
Pros: Car was mostly clean and in good condition
Cons: Didn't bother to replace the window wiper fluid- it was empty
Cons: As we had a different car to the one we paid for we were told we would get any money refunded at the drop off. This didn't happen. The staff at the drop off spoke poor English and no on could tell us where to get our money back. Overall bad experience.
30 Oct 2015
Easy to find and no problems
Pros: Simple instructions and a simple system for a drop-off. No complaints
20 Sep 2016
Pros: I had picked up the car in LA and driven it to SF. LA had been awful and overcharged me, refused to correct the billing and told me just to report the charge to the credit card company. When I arrived at SF I spoke immediately to the manager, Sophia, and she apologised and amended everything without hesitation. Complete contrast to my experience at the LAX pick up.
26 Oct 2016
Pros: Employees were helpful...and their computers worked well to make their job more efficient. I picked-up car rental very late at nite and the service was excellent!
8 Nov 2016
Pros: Easy and fast. No BS.
19 Dec 2016
Pros: The car was OK
Cons: It felt like a fraud. I booked a car online for 219 USD for six days. The final price when I picked up the car at the counter was 500 USD!!! They definitely use misleading advertising.
29 Jan 2017
Pros: The staff was very friendly and accomodating at the admin line.
Cons: slow line at the car pick up office
17 Feb 2017
Too pricey compared to the price displayed on the
Pros: Cleanliness of the car
Cons: The price I paid online was good. Then, I had to add a lot more!
In total, I paid more than 3 times the price I saw on the website.
It's not transparent, so it's not good for the user.
28 Feb 2017
Great price and service
Pros: The car that I received at the price that I paid. Very courteous staff.
Cons: Lines were a little long
23 Mar 2017
Pros: Everything was great on my trip, the car was brand new 5K miles and I appreciated that they moved me up in SUV size at my request for no extra cost.
Cons: The "standard" insurance explanation is designed to make you feel like you better purchase it. If your credit card covers you, as mine does, you don't' need it--you just end up doing a lot of paperwork if you have an accident. OK, but is that worth an extra $120?
They ripped us off for the toll pass, have not res
Pros: Car was fine
Cons: The agent lied about both gas prices and tolls, so we spent $450 for a rental that should have been about $200. They failed to respond when I complained by email.
1 Oct 2016
Price and dropoff
Cons: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .
8 Feb 2017
Pros: Cost of rental.
Cons: Signage getting back to SFO was confusing off 380
6 Mar 2017
Pros: They let me swap out the car the next day because the seat belts weren't working right with our car seats. The second car was great and no surcharge for doing this.
Cons: The pick up process was way longer than it needed to be. The agent did not have any of my information and asked me if I canceled? She had to redo everything and it was after midnight with our 3 kids we just wanted to get the heck out of there.
16 Apr 2017
"Special" car ended up being compact
Pros: Quick service at the counter. No up selling.
Cons: I was hoping for something more then the cheapest option when booking the "special" car and paying a bit more to be surprised.
14 Jun 2017
Good car overcharged for fees like toll fees
Pros: Car was comfortable for the two of us.
Cons: A/C did not work properly. I was charged $72 for tolls which it is outrageous. I will contact Thrifty on the toll charges. I only pass one toll(San Mateo) on the way back from Yosemite Nat'l Park.
26 Sep 2017
Insurance is rip off
Pros: Everything else
Cons: I took Insurance out prior to the rental at the cost of 100 dollars roughly. Then I had to pay another 17 a day to cover 3rd party insurance. 270 dollars for only insurance for 10 days! That's close to my annual policy price!
28 Jan 2018
Tricked me with the price
Cons: I have told them that they would have all the data from my online booking. They still insisted to check everything again - I realized too late (did not immidiately check the invoice that they used this to „upsell“
16 Oct 2015
Car was marred in places inside and out
Pros: The price of my rental couldn't be beat! Returning was a breeze.
Cons: The car was marred on the fabric in several places and had burn marks. The outside was also visibly damaged in places and I was nervous I would be charged for the damage (still waiting to see). The line to pick up my car was long and delayed me about an hour, but all of the airport rental lines at SFO are very long, and this might have been the shortest one. The rental agent was pushy on trying to get me to upgrade, but that's not unique to this company.
19 Oct 2015
Pros: I returned the car in Newport Beach so did not use Thrifty in SF.
Pros: comfortable, however, no space for luggage. Car was in excellent shape. Pretty clean but maybe could use air freshener.
Cons: At check in, I had to wait because that large of a van was not available at check in. Car was clean just smelled a little.
12 Aug 2016
Cons: These jack holes jacked up the price almost $200 on pick up. And didn't include a jack (or a tire) in the boot to boot!
Service was some jacked out green-screen operator on a creepy skype call thing at the airport, and then my clan and I had to walk. And walk. And walk. "Why are we walking, p'pa?" asked my young daughter. "Did we not make a success at the hiring of an automobile? America is very great, but why is there so much walking to come to an automobile you have just sold grand m'ma's jewels to hire? P'pa... p'pa, I'm getting hungry. Is it much further?" Our poor son Edmund died of typhoid, and we lost half our supplies trying to fjord the river.
Nothin' but hate, you profiteering money gluttons. Toodles.
22 Aug 2016
Cons: I hate how they try to nickel and dime you
29 Aug 2016
Upselling and poor communication
Pros: Nice car, easy return
Cons: I prepaid for my car on the website ($230). When I went to pick up the car, I went through the standard up-sells and declined them (~10 minutes of saying no). When it came time to give me a car, the up-sells became less obvious and the sales person led me to believe that the cost I was reviewing was the price I paid online.
She showed me cars that were way above what I had paid ($500) for about 20 minutes as I continually kept our conversation focused on the price I had already paid. She then offered me a car "30 dollars cheaper than I had paid" ($200 total) and I took it. Turns out that $200 was in addition to the $230 I had already paid.
Even though I asked for confirmation that I was not paying more than I had prepaid, it retrospect, she never actually answered that question outright - she never lied, just dodged. I feel played and Hertz now feels like a sleazy company. I'll go with any of the other multiple car rental companies next time.
3 Sep 2016
A bit of a hassle at drop off
Cons: There was a significant scrape on the car when we picked it up. They claimed it was our responsibility. We were in a rush to get to a flight but they made us fill out paperwork. I argued that if their records were correct to begin with, we wouldn't have to risk missing our flight.
12 Sep 2016
Pros: Car was fine. Clean. Pickup was easy.
Cons: $186 for a one-day, one-way rental seemed excessive.
12 Sep 2016
Good value rental
Pros: Good value rental.
Cons: Car hadn't been well cleaned since last rental.
23 Sep 2016
Cons: Outrageous SFO fees.
2 Oct 2016
Pros: The people we dealt with were friendly. Drop-off was easy and quick. The car was clean and in good shape.
Cons: Pick-up at SFO was bad. The first agent (a video representative) couldn't find the stall the car was supposed to be in. The second agent (after standing in a second line, of course) found the car's location. When we went to get it, the third agent informed us the car had already been given to someone else. This person then gave us a different kind of car, which magically had the same exact rate as what we had prepaid.
19 Oct 2016
Cons: Only had 2 people working the counter. Waited 30 min in line.
Cons: The person who received the car did not pay any attention to the comments and complaints I had about the car we were just returning. Customer service fail.
22 Jul 2016
Was expecting better.
Pros: Once we actually got the car all went fairly well save how uncomfortable the Nissan Juk was after only an hour driving.
Cons: Only ONE agent at rhe desk when a number of flights arrived. She had issues with the one rental customer she was serving which led to an immediate backup from everyone arriving. Saw 4 other agents wandering around for at least 15 minutes before 2 finally bellied up to the desk to help the people in line. We were 3rd in line and it STILL took an hour after lining up before we finally got to the agent at the desk. For a LARGE International airport location that is just Not acceptable. After that it went fairly quick because we had reservations. The Nissan Juk is by far the most uncomfortable car we've ever rented. On a short haul with mountain roads it might be a fun car to drive but on freeway it's a hard ride.
16 Aug 2016
Retnal in San Fran
Cons: the tire air pressure light came on saying my pressure was low. this got me a little flustered. I went to gas station and had someone put air in all tires for me. I did not want to get a flat on way to airport.
17 Oct 2016
Pros: Very easy and convenient at both airport locations
17 Oct 2016
Long Lines to Pick Up
Pros: the ability to just drop off with no hassle
Cons: The long lines to pick up the truck and not many workers supporting it
26 Dec 2016
Pros: We were upgraded to a Mazda CX-5 SUV. It was great for this trip.
9 Jan 2017
Would've been perfect if the quoted price was the
Pros: The Grand Caravan was nice to drive and helped us haul our numerous and heavy luggage. It would've been a nightmare for us if we were to ride a bus or Amtrak with all of them.
Cons: "Optional costs" that seem mandatory because the person just tells you to agree otherwise you wouldn't get the rental. It cost me almost twice what Kayak quoted.
19 Feb 2017
I called ahead to explain the dam had burst, but..
Pros: The car itself, a 2016 4Runner- was superb. Powerful, Bluetooth, 4x4... All excellent.
6 Apr 2017
Pros: I loved my rental car! It was exactly what i requested.
23 May 2017
Pros: We had the exact car we had reserved on the internet. Also there were no additional fees, it was charged as it was specified in the reservation.
Cons: The clerk was a bit pushy to sell the insurance. I had a card with chip but only swiping was supported and maybe because of this my card didn't go through and I had to use a friend's card.
Cons: So absurd to have to give a printed voucher to national when they have the reservation in their it system
And they don't want to print it for you
Ladies at the pick up asked for it but the guy at the return was more flexible
18 May 2016
Great car, great service
Pros: Great car, great service
5 Feb 2016
Don't buy insurance through kayak
Cons: I bought the insurance through kayak when I requested the rental car and then at pick up the national person tried to get me to buy more insurance because the insurance I got wasn't valid. Everyone tries to rip you off.
29 Feb 2016
20 Aug 2016
Pros: quick and easy getting a vehicle ( important when its 3am and you've got 3 kids under 5 with you.)
29 Aug 2016
Pros: good service
Cons: had to pay more than was quoted
4 Aug 2017
Car was dirty, dented, and overdue for an oil change.
Cons: Was hard to see in the dark garage, but once you got into the sunlight you could see a few dents, and also how dirty the car was. Then, a few miles in the car started saying it was overdue for an oil change, that makes me wonder how well they check these cars over when it's already OVERdue! Not too thrilled about it.