Cons: Extremely slow check-in. The price quoted online was significantly ($20 per day) cheaper then what the counter said I had to pay. Despite showing them the quoted rate, they would not agree to it. They did not have a car ready in the category I booked. Once they found one that was ready, it was unclean and extremely smoky. It took another hour for them to find a similar sized rental. When I wanted to extend the rental an extra two days, the counter would not let me. Eventually, after being on hold for another 30 mins, I was able to extend the rental. All-in-all I would not use Budget again.
29 Sep 2016
Cons: I assume Budget is cheater. I booked a SUV at SLC by Budget one month age before travel. When I pick up on Step 22, they told me to wait 30 mins for the vehicle clean. After 2 hours, there was still not SUV available. They pushed us to rent large vehicle. We refused and got a SUV from Enterprise. So we never use it again.
29 Sep 2016
Cons: Even though we booked a month in advance with an accurate time of arrival...car was not ready for an hour...and only got one then because we were willing to take a minivan vs the SUV we had ordered.
28 Feb 2017
Budget is a joke
Cons: Having a reservation for a car means nothing. Imagine arriving in Salt Lake for a vacation and being told not only do they not have the SUV we reserved, they have NO CARS. And we weren't the only customers left stranded. And they did NOTHING to attempt to reconcile the situation. Unacceptable.
15 Oct 2015
Didn't have vehicle we reserved
Cons: Budget advertises vehicles they don't rent. We wanted a Jeep Grand Cherokee for the roads we would be driving. When we got to the counter they said "we don't rent them". The Dodge Journey was supposed to be "equal". It wasn't. I have never gotten the car I wanted when going with Budget.
19 Oct 2015
Pros: Upgraded when AC in original car was not working
7 Nov 2015
Fool me twice
Pros: Not much
Cons: Didn't have my car ready 2wice now! Said they didn't have a premium car, offered me a minivan and I see premium cars scattered throughout the lot. Minivan was not even washed. This Budget is the worst and I travel for work alot. Spend an extra 5 bucks and go with enterprise.
12 Nov 2015
Pros: The car was relatively fuel efficient and the interior was clean.
Cons: The windows outside were water spotted and not very clean. The car was not ready when we arrived. We had to wait about a half hour for it to be washed and vacuumed. It was not the car we expected, and was a bit smaller, but they adjusted the price so we accepted it.
The service at the car return was slow. Only one employee was handling the returns from what I could tell, while others were left waiting with little to do. Training of the individual in charge and the others in concert with delegation to the entire staff seem to be warranted.
22 Nov 2015
Paid twice as much as was quoted
Pros: Good car, fairly quick getting through the line to pick up car.
Cons: I had a quote from Budget through Kayak for a total of $54.95 for renting the car from Friday afternoon through Saturday morning...about 18 hours total. When I picked up the car I was give a quote for $110. I showed them my confirmation that said the total was $54.95 total for rental and fees, and they told me that the rental covered parts of 2 days, so I had to pay for two days. I ended up having to pay $110. I would not have rented from them if I had realized that was going to be the total for less than a 24 hour rental. Other companies would have been less expensive and I felt this was a total ripoff and dishonest.
25 Nov 2015
Didn't have my car
Pros: Attendant made suggestion to shop around
Cons: The car I had reserved was not ready even when my travel had delayed my arrival the car was not available and would have had to wait if had not found one at another counter (Avis).
Pros: The options with respect to cost were great. I liked the availability and flexibility to get a vehicle right away with no hassle.
Cons: No instruction on how to use the car besides starting it. Had to figure out where the fuel cap button was how to idle it with out blinding everyone to take a nap. At drop off the receptionist made it very clear they wanted you off asap. Not even polite when asked about area direstions nor taxi. Dunno I want to use em again.
8 Jan 2017
Cons: I ask for a car at the airport you gave me one in town did nit work no ride to town never use again
17 Jan 2017
Great Customer Service
Pros: Wonderful Customer Service and Great Staff.
26 Feb 2017
Nissan Rogue was a nice car
Pros: We drove this car from Sacramento down the coast of California through Death valley to San Diego. Total time in the car was about one month. It was a great car; handled well, easy to park, and held all our luggage for the trip.
We did not drop the car off in Phoenix, but rather in San Diego.
Cons: Car was excellent.
27 Feb 2017
Dropoff staff were excellent and fixed a problem
Pros: (First read the other box for the negative experience). When we returned the car at SLC airport, the agent "Ruben T." asked us about our experience with the car. I told him about the tire. He was immediately apologetic and asked "Is there anything I can do to make up for that?" My wife said "Yeah you can refund us the $6.25 we spent at all the air machines filling the tire." Ruben said "I think I can do better than that. How about I give you a $20 discount and an automatic upgrade next time you rent with us?" It didn't feel routine at all. He kept expressing his regret, which led me to believe he genuinely was sorry for the disruption to our vacation. I was impressed and will indeed be renting with Enterprise again. You should give Ruben a raise!
Cons: We rented at Salt Lake City airport, but were staying in Park City for a ski holiday. One of our tires had a slow flat. We had to keep filling it. We went to the Enterprise office in Park City to ask for help. The manager there declined. She said she had too many reservations to help. Instead she suggested that we drive to Burt Brothers - a local tire repair place. When we called the Burt's, they told us it would be an hour-long wait to get the tire fixed. Together with the drive to and from the shop we were looking at losing at least 2 hours on the slopes. Lift tickets are $140 a day, so for the two of us the funky tire was going to cost us at least $80, not to mention the lost ski time. So decided to keep filling the tire instead. It was a real pain. At that point I was resolved never to use Enterprise again.
1 Mar 2017
Pros: Friendly staff. Beautiful car.
16 Sep 2016
Cons: They called me an hour before I was to pick up the car to tell me they didn't have a car for me.
19 Sep 2016
IT issues messed up my booking!
Pros: Good price.
Cons: I booked a car at the SLC airport and when I arrived I was told that my car was booked at the downtown location. I was sure that I booked at the airport but the representative told me that I had an offsite booking. I looked at my reservation and it was off site. When I arrived at the off site location I told them my situation and they said that I was the fourth person that day who booked at the airport and instead got a reservation at the downtown location. The rep said that this only happened to people who were booking through hotwire and kayaak etc. It was definitely a major inconvenience for such a short trip. I asked if they would waive the dropoff fee at the airport and they said that the best they could do was to reimburse my Uber fair when I dropped the car off.
19 Oct 2016
Pros: the upgrade
Cons: The rental car locations was OFF SITE and cost me a $25 cab ride from the airport!!!
8 Dec 2016
My flight schedule changed and Enterprise was very
Pros: I liked the personal touch. They were interested in what I needed in the way of transportation for the week that I was visiting Park City Utah. A four wheel drive vehicle is very useful in the mountains.
They kept in touch with me when my flight schedule changed and were patient with my time adjustments.
Cons: Too many stains on the seats, dirt. There were dents and scratches on the frame. The wheel covers were bent. All this could have been caused by a bad customer, but they should have fixed it. It was scary thinking that I could have been charged for those things since I forgot to report them when I got the car.
4 Nov 2015
Cons: Reserved an SUV. But when arrived there were out. Ended up with a sedan.
29 Sep 2016
Pros: The car was cheap
Cons: Over an hour wait to get the car, terrible customer service and STILL have not been able to reach someone, ANYONE, 4 months after leaving something in the car. The absolute WORST customer service you will ever encounter.
2 Dec 2016
Cons: Pick-up service was slow. The office was not open in the early morning so we had to wait out in the cold for the shuttle to the airport.
10 Nov 2015
Pros: price was good. shuttle was available and timely. car return was efficient after finding the rental place.
Cons: pick up was away from the airport. shuttle was available to and from airport. however, when returning car my gps located the car return at the airport. i spent too much time finding the car rental.
a 200.00 deposit was required. representative was very pushy on buying insurance, upgrading to larger car(suv) due to snowstorm coming and was very vocal about buying their gas program. the time in checking out car due to these conversations was too long.
30 Nov 2015
Super affordable, quick and easy!
Pros: Price, prompt shuttle, hassle free upgrade
2 Feb 2016
Car was fine - service was lacking
Pros: The price was reasonable which is why I chose this rental. The car was fine.
Cons: Despite 3 calls they never corrected my agreement when my flight was delayed a day. Pick-up instructions not clear, shuttle drivers not very helpful with luggage - on return to airport just dumped our stuff in the roadway in the rain - didn't even help us put it on the curb.. Off-site facility not prepared to deal with more than one person waiting to rent - took a LONG time to get situated with a car. Was asked to inspect for damage in the dark with a flashlight that didn't work. Agent tried to do a hard up-sell on all items (upgrade to SUV, pre-pay gas, insurance, GPS, etc.). Car had no user manual and no instructions given on basics. If I rent again from them at least I know what to expect.
11 Feb 2016
Pros: Car was ok!
Cons: Try to charge me 153$ extra for some upgrade for nothing!!! Finally after long talks took it off!!!
24 Feb 2016
Cons: More expensive than expected. Much more.
27 Feb 2016
Pros: Price and quality of car
Cons: Under staffed, so took forever to get car. Once we did get the car, it had just been washed very quickly, so wasn't even dry and inside was obviously quickly wiped down.
Cons: The rental guy told me after I payed for the reservation that they Will call Or text Within an hour for the rental and he did not . I have to be the one going to the rent desk again and asking for it. Not very friendly customer service either. But good enough to enjoy 6 hours in Park City in a ford fiesta.
7 Apr 2016
Great price and nice car.was an excellent value.
Pros: Staff did a good job. Car was excellent. Hours they are open are not as extensive as main brands.
Value for my dollar was great.
11 Apr 2016
Pros: It was easy to drop and pick up the car.
Cons: The insurance they offer is very very expensive and if you do not take it, it is your responsibility to take care of any problem for the car.
2 May 2016
Hidden Gas Charge
Cons: They automatically charge you for a full tank of gas, letting you know that if you fill up the tank they will take the charge off, but if you arrive at hours when no one is there, they don't take the charge off and one has to go through many gyrations to get the charge off.
9 May 2016
Pros: The car has high milage
Cons: I waited for more than an hour to get my car, I have been trying to call the manager at Salt Lake City airport for five weeks without success, they don't snswer a phone call, I'm expecting $30 back because I returned my Car tank full.
10 May 2016
Pros: Good mileage, handled well, comfortable.
Cons: No front ports to charge your phone. Could not find trunk release other than key fab.
31 May 2016
They charge up front for fuel
Pros: The little Chevy was pretty good. 1.4 Turbo.
Cons: The guy at the desk didn't ask me if I wanted to fill up the car when I brought it back. He automatically charged my card for $29 for fuel. I'll never use Payless again.
3 Jun 2016
Cons: Don't rent from Payless in SLC. I reserved a car for pick up when they said they'd be open but when I got to the counter no one was working. Ended up having to get a rental at the neighbouring counter at four times what I was thought I'd get from Payless just so I could get out of the airport. Complete waste of time and rip off; will never rent from Payless again
24 Jun 2016
Good car, bad service, sneaky price
Pros: Appropriate car for his region
Cons: The quoted price did not include over $300 in "fees."
The pickup process was awful. The Avis employee could not speak much English, this was his first day on the job, and he was not being supervised. I was initially told that my reserved SUV was not available and asked if my family of 5 could use a pickup truck instead. I had to get rude and argue for my reservation to be properly fulfilled by him finding an SUV somewhere..
31 Jul 2016
Great with exception of drop off
Pros: Most of the more economical rental companies required shuttles. This was at airport. No line for pick up, which I loved, but only one rep so would've been long if others were there. Car was as expected. Felt new. A few more miles than most rentals but worth the savings.
Cons: They share services with Avis. For it to be "Payless", they save staff by not having anyone out in the garage. So upon return, unlike most rental companies where there's someone there to receive the return and give you a receipt, I had to go back to counter in terminal. Upon arriving at counter, there was no rep there. Waited five minutes and no one came. Just had to leave receipt on the counter.
Pros: They better organized than the Denver location and had us on our way to the airport quickly.
16 Dec 2016
Pros: smiles on employees faces. Car was clean and well kept. there was nothing I didn't like about the experience.
13 Mar 2017
Cons: The service counter was very slow. 30 min per customer. After waiting an hour it was my turn at the counter. I reserved an SUV because I was heading to Park City and wanted a 4 wheel drive. Turns out they rented them all out. Instead, they offered me a mini van. for the same price (a downgrade in my opinion). I declined and took Uber to Park city. Why reserve a car if they are not going to hold the reservation? Really terrible. Never again will I try to rent from Fox.
13 Jul 2016
Waiting for the worst....but it never happened!
Pros: I was so impressed by the ease of our Las Vegas check out that I expected a big issue of some sort on the return and it just didn't happen! Checked-In, refunded deposit, and wished us a good day!
15 Jul 2016
Left us stranded at the airport.
Cons: My Flight was suppose to land at 10:30 PM, but was delayed and landed at about 11:20 PM. I got my baggage and went to wait in the Fox shuttle line. There were two other guys waiting and had been trying to call the Fox office, but no one was answering. They close at 12:00 midnight. They obviously left early and ignored our attempt to get them to pick us up. I had to rent another car from Dollar and it cost me an extra $50.00. I am disgusted at Fox's laziness and poor customer service.
18 Aug 2016
Pros: The mileage on the KIA was good.
Cons: Where to start. The inside of the windshield and the inside of the back window were dirty. I didn't realize this until the sun shone on the windshield and visibility was poor due to the dirt. This was a safety hazard until I cleaned the glass myself.
The tires were worn. The serviceman at a tire place I went to (due to low tire pressure) pointed the wear out and asked how long I'd have to drive the car.
Finally, when I returned the car, I found out that company policy is that the cars not be driven in Montana because their insurance does not apply in Montana. In other words, had I bought the insurance and had had a wreck in Montana, I would not have been covered. I was told at check-in, that there's a sign inside the rental building stating that the cars are not to be driven in Montana, but I didn't see it, nor did the rental agent mention this little detail. I see no mention of this policy on the webpage where I booked the car, either. Imagine making the car reservation for your Montana vacation and finding out on arrival at the agency that you're not supposed to drive in Montana!!
31 Aug 2016
Decent value...could be better.
Pros: Good car, good price
Cons: Local office does not answer phone. I flight was delayed for 10 hours and I attempted to contact the local office to confirm my arrangement throughout the delay. No one answered. However, i was able to connect on live chat.
Parking lot is dark. It was hard to inspect the car at pickup.
6 Sep 2016
Never again, easy to be lured in by price but wait
Cons: Wait times for shuttle pickup and wait times at the location to check in, total time 1.5 hours from beginning of pick up wait to vehicle drive away.
4 Oct 2016
Pros: Price was the lowest of the group.
Cons: Waiting time to be picked up at the airport & a 20 min wait to see a rep.
Also, car not cleaned on outside or inside.
5 Oct 2016
Omitted saying their cars can't go to Montana's We
Pros: Quickly cancelled and fully refunded all my money without any hassle.
Cons: Even though I flew into Salt Lake (somewhat close to Yellowstone) and was going to West Yellowstone Montana to stay while visiting Yellowstone, they never told me their cars could not go to Montana. This is a big problem. It's like a car rental in Orlando whose cars cannot go to Disneyland. Fortunately, they immediately refunded all my money with no questions asked when I told them I was very simply going to Montana on vacation from Salt Lake.
Cons: That I asked for a compact car and first got a huge sequoia suv. The tank was only 3/4 full and I had to take it to the airport to exchange it.
17 Jun 2016
Pros: Excellent customer service -- his name is Miguel. He was very courteous, friendly and willing to help or answer any questions.
12 Jul 2016
Pros: The employee who checked me in and out was very nice and helpful.
Cons: I had a hard time getting ahold of them when I tried calling to see whether I could return my car early and save some money. I called multiple times during business hours, but no one answered.
1 Aug 2016
Cons: Car is dirty, bad power for mountain road
6 Aug 2016
Cons: The car was very low and whenever we went over any kind of dips we had to be careful as it would scrape the road.
9 Aug 2016
No person working counter. Delayed 1.5 hours
Cons: Person working left the counter unattended for 1.5 hours. Caused a delay. 12-15 customers stuck waiting.
10 Oct 2016
Pros: Easy and excellent price
20 Oct 2016
Online Car Rental
Pros: Not one thing
Cons: I recruit for a trucking company. I bring drivers to Arizona from all over the country and rent them cars to get here. I canceled this reservation because you cannot prepay for someone else. Some drivers do not have a major credit card. I called the rental car company and they were no help whatsoever. Unfortunately, this recruit will not be joining my team due to this.
8 Nov 2016
Pros: Super great! I'll be using Avis for my next car rental!
Pros: We realized we needed the car an extra day, and wanted to drop it off at the airport instead of the Hertz in town. We were able to get the extra day and drop off changed, which was nice.
Cons: The staff at the Hertz in town were a little unpleasant. However the gentleman at the airport was very professional and pleasant to work with.
5 Jun 2016
Pros: Hertz at the airport came through for me after Kayak failed me. The honored my price when they certainly didn't have to.
Cons: Kayak allowed me to rent a car with a 1200 Saturday pickup, the only problem Hertz Downtown closes at 1200 on Saturday.
21 Oct 2016
Cons: Overall experience was good. But I feel I was charged more than I expected.
I had booked for a compact car for a week from Hertz at South main st, SLC. At the time of online booking I was charged a total of $154.68 (as per receipt) including taxes for a compact car(Nissan versa or similar). But at the time of pick up I was told that I have been charged the base price($126) and car available for compact would be Ford fiesta. On contrary to what was mentioned in receipt, I had to pay more. Moreover I had NO choice of cars to pick from. There was no option left for me but to pay more and get my reservation upgraded and I ended up paying $205 instead.
I felt it was not right to charge an amount while booking and come up something another while pick-up. Moreover the cars available weren't washed and we were expected to pick-up an unwashed car. So we had to wait again for it to be washed.
My previous experiences with car rentals were always smoother than this and I have always had many options to pick car from. So I wasn't happy this time.
Another point to be noted was, at the time of car rental lookout I saw pick-up available at Hertz SLC airport and while reserving/booking the car I wasn't given that option. Instead I had to travel from airport to downtown to pick the car. That added to our inconvenience as well.
3 Nov 2016
What a bummer- I specifically wanted to pick up a
Cons: Pickup downtown Salt Lake = lame
8 Nov 2016
great experiance with the car personel suck
Pros: the car was great we thoroughly enjoyed our trip great gas mileage not an ounce of problem or concern
Cons: we paid for the car before we picked it up and when we picked it up expecting to pay the tax hertz charged us an addition deposit without any warning or notice we always do this was their reply they only addressed it after i discovered it they returned it after four days as they said then when i got home they charged me tax and a deposit again returning it all after i discovered it take hertz out of the equation and the trip was amazing so the price was increditable the value sucked give me Enterprise anytime never a surprise never have to check me charges but thanks to hertz i will
26 Dec 2016
Cons: Worst service ever
4 Feb 2017
No car available
Cons: When we arrived at 11pm on Saturday at Utah airport we were informed kayak sent our request to a different location. Not only was that location closer but it was also closed Sunday. When asked if we could change that to airport location we were told 1)no car available 2)wouldn't honour kayak rate. Fortunately other renters in airport (Thrifty and Dollar) both offered to help us out.
7 Feb 2017
Car rental was for a non-airport location.
Cons: I ended up paying full price since the rental was not at the airport. I had no intention of renting off-site, but I apparently missed the fine print. This is a first for me. Be sure and read carefully.
12 Feb 2017
Hertz couldn't find pre paid insurance info
Pros: Rep was nice. Kia Sportage AWD drove well in snow
Cons: Prepaid insurance could not be found. Hertz wanted us to pay additional insurance so we cancelled pre paid and used Hertzs. This added 30 minutes to the check in
17 Feb 2017
Long lines...wasted money....poor service
Cons: Waited 20 minutes in line only to be told that my rental was downtown not the airport. No problem normally but Hertz offered to get me a car at the airport for three times the cost of my rental. No effort was made to genually accommodate me even though I needed the car for two hours for non profit work. I cancelled my reservation and was abruptly told they would keep my money. I never saw the car that I was charged for so I can't review it. You'd have to ask whoever drove it. I won't be using Hertz again. I only rent two to three times a month so I know it won't matter. You wanted my review....there it is.
Cons: No windshield washing fluid in car. We were unable to clean Windows while driving.
7 Oct 2016
Didn't get to rent the car
Cons: I don't carry a credit card. We usually pay cash for everything or use the Visa association of our debit card. I booked a car rental with Dollar in Salt LakeCity for business but they would not rent me the car because I lacked a major credit card.
The man behind the counter asked if I would agree to a $300 deposit and a credit check, which I did, and despite my excellent credit score and plenty of money in the bank account, I was declined- no reason was given- just declined!. I ended up having to rent with Budget the next counter over, but for much more money because of the short notice.
Never again will I book with Dollar!
20 Jan 2017
Pros: Quality vehicle for the same price as I paid in another city.
Cons: furthest from the terminal, but not really too bad.
14 Oct 2015
Cons: I had a deal written up for a standard car at a price of 330.00 for 11 days. I figured I got very lucky. When I got off my plane and went to pick up the car the company said since I do not have a credit card they had to double that price. I decided I needed the car and so I paid the 750.00 they required. After I paid that and when the lady went to the back to collect my keys she came back out and decided I needed to pay another 300 dollars for the car as insurance because my liability is not good enough. All in all I never even got the car and ended up having to stay at the airport for a night until I could have a friend come pick me up the next morning. It took two weeks for them to return my 750 dollars to me.
20 Oct 2015
Cons: Lied on the ad price.
12 Nov 2015
I didn't even get a car!
Cons: Getting emails about someone else's car rental
1 Aug 2016
Pros: The vehicle overall was very comfortable. Pick up and dropoff were easy.
Cons: The check engine light came on halfway through the rental. The tire pressure sensors were also off. The car drove fine, but it did place some concern in my mind. When I dropped off the vehicle, I told the employee about the issues and it seemed like it was not that big of a deal. Hopefully I don't get dinged additionally for it.
23 Aug 2016
Cons: four tires pressure are low, engine oil needs to be changed, during our journey a lot of problems arose. All this bad conditions happened while we were driving on highway! It was really dangerous!!! And the rent price is expensive, while the condition of the car is also bad.
2 Sep 2016
Cons: the worker there is terrible. So rude and don't care about customer.
Cons: The Salt Lake City Thrifty office tried to give cars inferior to what I selected online and it took a long while to get the one I wanted.
Dropping of a car in California cost a lot, disproportionate to the total price.
17 Jan 2017
Pros: Car was fine in the end. Drop off was smooth and quick.
Cons: When you specifically reserve a SUV in ski country, you assume it will be a AWD. Pick up agent did manage to get us one but only after lots of arguing and waiting.
25 Jul 2016
Pros: The return process was very fast and professional despite the fact that there were probably 6 cars being returned at the same time.
26 Jul 2016
Pros: It got us where we needed to go. Amazing price.
Cons: Beat up, dirty, cheap.
4 Aug 2016
Am I the only one who got great service?
Pros: I was so worried about this location, based on the reviews, that I had a backup car rental and plane reservation. I needed a one way from SLC to Cody WY. Thrifty was 1/3 the price of anyone else.
Our flight was to SLC was delayed 5 1/2 hours and they were out of full size sedans so they gave us a nearly new (3,000 miles) Toyota Sienna van, which was an excellent vehicle, for the same price. Yeah, it could have been a tad cleaner on the inside, every cup holder had some sugary drink goo on it but other than that it was very clean. The wait at the counter wasn't any longer than usual and the two clerks were working as quickly as they could and dealing with one unpleasant fellow, but I thought they did a good job of trying to appease this jerk and get to us.
The van got outstanding mileage, it was a way better touring vehicle than a sedan, the drop off at Cody was at 5:45 a.m. before the counter opened. I just got the bill and the charges were exactly as quoted.
9 Aug 2016
Pros: Got a car with low miles.
Cons: Outside of the car wasnt well cleaned.
Spouse has to pay extra to drive.
28 Aug 2016
Kayak great Thrifty not so much
Pros: Kayak was great, offered the best price.
Cons: Thrifty was disorganized at the SLC airport pickup desk.
23 Sep 2016
Company has hidden charges and manipulates you to
Cons: Not very happy with rental. Was charged $65 to add my husband as an additional driver and was not told there was such fee. Got forced into getting at least the minimal insurance coverage when I mentioned to the agent I got full coverage through Allstate and he acted like he didn't know that insurance company. After the 3rd day of driving the car the check engine oil light came on. We were not able to drive it to Four Corners because we were concerned it might have maintenance issues on our drive.
Cons: We arrived 45 million mutes early to pick up the car and were told by a rather surly attendant that we had to pay an additional $15 to take the car or wait 45 minutes. We waited
22 Aug 2016
Worrisome vehicle damage before rental
Cons: I was required to fill out damage report on the rental before I picked it up. However, I was very concerned that the actual damage would be charged to me because I paid for full coverage insurance and the host didn't want to confirm the damage I identified.
13 Sep 2016
Almamo not great in salt Lake
Pros: I had made a reservation to have a car ready by 30 minutes after arriving at airport. The car was not ready and we had to wait for over 30 minutes for a car. They upgraded us to a small SUV. While the thought was nice the car smelled horrible due to cigarette smoke.
19 Sep 2016
Pros: Customer service at the counter was great! I got my car pretty fast.
Cons: I did have to put air in the tires.
26 Sep 2016
Cons: Not charge what was quoted.....car was filthy. Crumbs and stains all over interior, not even vacuumed
28 Sep 2016
Pros: Great car!
Cons: First care we went into was smoke filled and over powering. Smokers should be fined heavily for what they do to rental cars.
10 Oct 2016
Check in time
Pros: Your staff was really great!
Cons: The only thing that made no sense was that our plan landed early by 15 mins and we could NOT get our car till 10am on the DOT. If we checked in any earlier the price went up. So you had several people just waiting on the clock. You really didn't have to make us all wait for 15 minutes and change the price on us. There should be a variance of time for this purpose. Your staff was just standing there looking at us waiting for the clock as well. Just didn't seem productive in any way.
10 Oct 2016
Pros: The car was very nice.
Cons: The Alamo counter, in Salt Lake, was poorly staffed. It took an hour to obtain the rental car. There was no verification of damage to the vehicle prior to releasing the car and upon returning, I was questioned about peripheral damage to the car which was obviously there prior to my rental period. I have rented from Alamo many, many times, and have never received such poor customer service.
10 Oct 2016
Very satisfied. No hassle, no fuss.
Pros: Easy access at the airport. Excellent pricing
3 Jan 2017
Efficient, affordable, and a nice car
Pros: Quick check in and departure
Cons: No info whatsoever on the car - all wheel drive? Car skidded on 1/4 inch of snow, not great choice in Utah in January. Would have been nice to know b4 renting or even at the counter. No material in the car either
Cons: Awkward trying to find information at airport car rental station as to where E-Z counter is (there is none) and not knowing who to call re shuttle at airport. Also their not having map at rental station thus I got lost looking for the rental station when returning the car.
19 Sep 2016
Good car but confused
Pros: The car was nice and clean
Cons: Wait time for my rental was well over 30 minutes. The cleanliness of the rental facility and bathrooms was very poor...
The only directions for drop off lead you to airport and they are about 2 miles away from airport. Very confusing and took us a lot of extra time and stress to actually find their facility. Turns out because they are called "advantage" and "Ez rent a car" our google maps can't handle such confusion
20 Sep 2016
Insurance was a not helpful at all!
Cons: After only having the car for 3 hours, I returned it and the worker claimed a "significant" dent in the passenger door. It was in no realm significant, and I don't even believe they will actually get any work done. While I was not there for the incident, it was probably just a door hit. However, I purchased insurance off of Kayak and thought I was covered. The EZ Rent-A-Car worker then informed me that they do not work with 3rd party insurers and that they would be sending me the bill and I would have to file the claim. This is ridiculous! Also, they did an absolutely horrible job recording my correct billing address. Severely horrible experience. If Kayak does business with other car rentals they should only offer the businesses insurance so that the renter doesn't have to get the runaround when damage occurs.
3 Oct 2016
They charged for a second driver?? Who does that?
Pros: Asked for drivers license and then charged for second driver. My wife does not drive unless she has to. $50 for giving them her drivers license to look at.
17 Jan 2017
Pros: I brought my car back 2 hours before contract time and went straight to airport. I was charged $30.00 for additional time
30 Jan 2017
Pros: Great upgrade!
Cons: Terrible customer service at the drop off and was misinformed at the pick up.
7 Feb 2017
Pros: Car was brand new and very nice.
Cons: They "overbooked" the large SUV that I reserved and so they upgraded me to a smaller luxury SUV which was nice but it was cramped since it was smaller. They also seem to nickel and dime you from the initial quote you get online such as charging per driver and things like that. Also when I signed for the car they showed me standard sales taxes for the car but when I got my final bill it had the true "rental car tax" which was almost triple the amount. It would have been fine if they explained it upfront but seemed a bit deceiving to add it at the very final bill which they email you after you already leave the location.
22 Feb 2017
Local DL-sky high rates
Pros: The staff was really helpful and very nice to us even tho we didn't rent from them. No cancelation charge.
Cons: I didn't know that if you have a DL issued to the same state that your picking up from EZ Rentacar only gives you so many miles before they start charging .55 cents per mile. I don't think this fee is charged to those with out of state drivers license, which I thought was quite strange, but either way I couldn't rent from this company my 5 day trip would have costed over 600.00. Yikes! I ended up renting with Thrifty who offered unlimited miles no matter what state your DL came from
25 Feb 2017
Cons: Very poor customer service, initially refused to honor our car/rate saying it was a system error that allowed us to reserve. Slow shuttles to airport, packed as full as possible rather than being timely. Dated office with no place to sit while waiting. Awful. Convinced me to always buy a name brand.
Pros: Gave us a free upgrade to a Cherokee. Great customer at their office!
Cons: Pick up was fine (a bit far from the airport but free shuttle and great customer service), but because they close at 6pm (which we didnt realize), we had to drop off the car at another location, and follow these very specific steps to make sure the car was returned properly.
28 Nov 2016
Pros: The agents were friendly, and helpful. The vehicle was perfect for our needs. It was clean and in great condition. We returned our vehicle after hours and it all went very smoothly because of clear instructions we were given.
7 Feb 2017
Pros: Excellent car. Entire staff was very courteous.
Cons: Should have had a number to call on the confirmation form to arrange for airport pick-up.
Cons: Our flight arrived at 1:15AM and Firefly's hours were until 2:00 AM. They decided to close early and left many families stranded at the airport. We ended up using Budget and paying more because we did not have a reservation. When we called Firefly, the number did not lead to the SLC location and the person kept telling us on the phone that they should be there and that they were on a break. We waited more than 10 minutes. Budget told us they left for the day/eve. Bad service. Don't use them unless you're sure they will be open.