Cons: We reserved an automatic car and was told it was waiting for us for pick up. There was no automatic car at this pick up location or any in the city for that matter. We were forced to take a manual car. Luckily one of us knows how to drive a manual otherwise we would have been completely screwed. However having only one driver was very inconvenient and drastically changed our trip plans. Very dissatisfied with this service. When you make a reservation and pay extra money specifically for an automatic car that is what you should get.