3.6 Mediocre30 Oct 2020
Pros: Vehicle was a newer model with nice features for an economy option.Cons: Extra options were added to my rental agreement without any discussion. This almost doubled the price of my reservation. I understand it's on me to be careful when signing for anything but changing our agreement without alerting the customer is deceptive. The staff were unwilling to make adjustments even when showing them my original reservation receipt.
10.0 Excellent15 Feb 2020
Pros: Very friendly and knowledgable, was in and out quickly and smoothly.Cons: Nothing it all went well.
5.6 Okay4 Nov 2019
Cons: Hidden charges. Avoid this place.
2.8 Mediocre2 Jul 2019
Pros: If I didn't call the day before to confirm my rental I wouldn't have had a car rental since they didn't have my information. I had my email reservation that I showed them and they had to get a minivan for me.Cons: They didn't clean the car inside or out before giving to me and they had a temporary plate on the car that blew off on my way back home after our getaway
4.0 Okay14 May 2018
Review Budge Nashua NH - Ford transitPros: The van was comfortable to drive.Cons: They did not clean the van or the windows. They did not have the type of mini-van we requested but the one we chose was ok. They did not accept the insurance I paid for on they Kayak website, they required a $300 deposit. They charged us for mileage even though the rental was unlimited and also charged a concession fee of $24.71. I will never use budget again.
10.0 Excellent11 Dec 2017
Pros: Professional service at its best!
3.2 Mediocre7 Oct 2017
Scam: beware of $100 cleaning feePros: NothingCons: Scam $100 cleaning fee, car not serviced, oil service light came on, tire pressure lights on, car reaks of cigarette smoke residue. Also, taking it up with credit card company.
2.8 Mediocre27 Sep 2017
Cons: They Charged me crazy amounts for insurance. $173.00. picked up Monday at 10:00 and returned it Tuesday at 615pm. That is a crazy amount for a crappy car! Will go back to using Enterprise! @ weeks prior rented from them and got a beautiful Nissan Maxima for only 85.00 with insurance for a day! Will never use Budget again!!
4.0 Okay15 Sep 2017
Pros: The drop off, the person at the desk was quite friendly and welcoming Made me think I had walked into the wrong place. The car itself was not too bad, it had the amenities you would look for and the miles per gallon were quite good as well. The price was decent compared to others.Cons: The pick up was horrible, it was on a holiday and they were not there for the time the car was booked for. After calling the number on the door, I was all but told that I was stupid for not checking if they were open. I had tried to book some other cars the day before and they gave an automatic check back they were not open, others, including Budget, were allowing to book a car and still they were not there. Person I called did come and give me the car after 20 minutes, but even after seeing the 6 other people standing and waiting there for pick up, he had to point out to me that I should have checked. The car was also quite dirty inside. Not even the obvious crumbs on the back seat had been taken off. Final taxes were not clear online which threw me as well.
3.2 Mediocre7 Sep 2017
Renter BewarePros: Car was available on time. Easy to get to and get out.Cons: Aside from the rental smelling like cigarette smoke and the car driving poorly (lot of road noise and a slipping transmission), I had a nightmare of a drop-off experience. When I returned the rental the final cost was more than 3x the original booking amount. They added a $28 / day insurance policy and made no mention of it to me during the pick-up. They claim this must have been added on as an option when booking through Kayak, but when I reviewed (and showed them) my booking, there was no mention of the added insurance. I spoke with the manager and the owner of this branch and they made 0 effort of remedying the situation. I will not be using this branch again and will be contacting Budget directly.