Pros: Great van!! Excellent customer service, very responsible price!!
6 Sep 2016
Pros: We arrived at the airport with about 5 minutes before this location closed. I called ahead to ask if they'd stay open for a few extra minutes, and Shiree said that she'd be happy to do so. We were so pleased with the customer service! Shiree was also fantastic with maps and introducing us to Missoula.
21 Sep 2016
Pros: good experience
28 Sep 2016
Cons: The cost was higher than the Kayak listed price.
10 May 2017
Kayak booked me at the wrong location and Alamo did not accommodate
Pros: Car worked. Cost was fair. I was allowed to drop the car off at a different location due to Kayak's foul-up.
Cons: I booked through Kayak for an airport pickup, I did not know the street addresses in the town. Without warning me I was booked at a location downtown. Alamo did not allow me to switch to an airport pick up location. I had to uber to a different location at an extra cost and loss of time. The car I was given had been in an accident and had a significant amount of damage to the rear trunk - fortunately it opened ok. Overall C for Alamo, F for Kayak.
1 Jul 2017
Nice car, great service
Pros: Car was ready upon pickup. Rep was pleasant and efficient.
14 Aug 2017
Cons: no car was available to pick up at designated time, because it had not been returned by previous renter.
mirrors were not clean. otherwise vehicle was clean
office staff did not inspect the vehicle with me at time of rental or on return. I was told to let them know if any damage.
15 Aug 2016
Cons: Car was not ready. Waited over an hour, then we were given a much larger car than we
wanted. Went back in to get a smaller car. We were told they didn't have any cars available, but the lot was full of cars they seemed clean and ready. Finally got one that worked out well.
4 Oct 2016
Pros: No problems. Good price.
10 Jan 2017
Pros: Was quick
Cons: When we explained the dents and the other dings we could find in the light of day we were dismissed with a don't worry about it and he walked away.
Pros: When we arrived at the airport we called the front desk and they immediately sent someone to pick us up since the location is 10 minutes away. The gentleman that picked us up was very pleasant and helpful. He gave us some great recommendations for the area when we told him our plans. Highly recommend based on the customer service we experienced.
7 Nov 2016
Pros: Staff were very friendly and helpful. Vehicle was great for our specific needs.
25 Feb 2017
Pros: The pick-up process was quick and easy. The car had a full tank of gas which is always appreciated. The gentleman where I picked up the car gave me very clear directions on the drop-off process that made my departure easy.
Cons: No comment.
8 Mar 2017
Pros: I dropped it off at 4:15am. Called the Missoula office the day before and was given instructions to leave the car in the Short Term Lot with keys and parking pass in the glovebox.
I haven't received my final statement yet, but I assume it will meet expectation.
7 Jul 2017
Pros: Great service. Great staff. Very responsive.
Cons: Off airport.
19 Jul 2017
Appreciated the free cancellation.
Pros: I had to cancel our trip West because of my hospitalization and it was so nice to beable to cancel without a monetary cancellation fee. We will be re-scheduling our trip in early September and will for sure book with your company again! Thsnks so much!
20 Aug 2017
Cons: They did not honor the reservation. Was told they dont know how the reservation was allowed since they are out of cars.
Pros: Nice vehicle, enough space for 4 people and a lot of luggage. Fairly easy pick up but no one was in the parking lot when the vehicle was dropped off. Smaller airport so that might make sense. Staff was friendly and the vehicle was very clean.
Cons: Information on filling the vehicle up with gas - there was a $7.99 fill up fee but the gas was cheaper per gallon if filled by Budget. I was told that it would not make sense to fill the vehicle if it had less than 1/4 of a tank but when you take into account the fill up fee, you would have to use over 26 gallons of gas before it would be worth having Budget fill it up. The vehicle I had does not hold 26 gallons of gas even if it is empty.
13 Aug 2017
Very poor customer service
Pros: not much
Cons: The desk clerk in Missoula MT did not want to take the car back as had been pre-arranged and paid for. She said personnel in Denver had mad a mistake on the numbers and since that was a different fleet she couldn't deal with i & we could not leave the car there.. I told her that was not my problem, that was Budget's problem. She said she would have her supervisor handle it but I was never contacted by her supervisor. I left the car I'm Missoula as agreed