Cons: When I showed up at the rental counter, they said they had no cars and couldn't do anything to help me since I had not prepaid for my rental. Fortunately there was another rental car company close that had cars or I would have been stranded.
17 Dec 2016
Cons: Car was not available and had to get a different company upon arrival.
18 Apr 2016
They lost my reservation
Pros: Absolutely nothing.
Cons: They lost my reservation. The store wasn't staffed during business hours (the doors were locked and a number was posted on the door). When I called, they said they closed early because they ran out of cars and accused me of making up my reservation.
25 Jan 2017
Pros: The car was clean and well maintained. Comfortable for 4 people and the luggage for 4 people. Trip was fast and furious because of a family death. Car was good on gas and very comfortable ride.
Cons: When I arrived at the small rental office I was told my car was no longer available because I was more than an hour late. Even though I had reserved the car with a CC. The clerk was not overly friendly and acted as if she was doing me a favor by looking for another rental in a full size car. I most likely will return to Enterprise for my future car rental needs.
Pros: Checked in at Lynchburg. No wait. Quick Service.
Cons: Car had cigarette smell.
1 Sep 2016
Pros: Car was clean; good gas mileage.
Cons: Pick up was supposed to be at 8am but because only one staff member was there and she was dealing with a customer who was renting a moving van, she couldn't even start helping me until 8:30. Then she couldn't find my reservation. The delay caused me to miss one of my meetings.
Pros: Pick up was the quickest yet at this location. Very pleased.
9 May 2016
Unprofessional and unhelpful
Cons: My father in law made a reservation for me and entered his credit card information, as he was the one paying for the rental. I got to the rental booth at the airport and was denied the rental because I didn't have my credit card. The associate was not understanding at all of my situation and simply brushed me off and sent me elsewhere to try to rent a vehicle.