Pros: No hassels as such but could have checked the car over before delivery and made a list of any damage.
Usual attempt at upgrade but not persistent.
trying to sell insurance at the car door when it should have been done at the reception desk. I guess they have been told by a suit that you do not create a good impression in front of other customers trying to get more money from the renter so better at the car door on a one to one.
Cons: They were all ok. needed a car for about 6 hours so a quick (relatively)
delivery was good.
28 Aug 2016
Pros: The staff at BWI airport were so professionally dressed, and helpful. I especially liked the way Abby walked me to the car, and then walked around with me for the inspection. The car was very clean, and smelled great. I returned the car at Dulles, and the staff there was great, too! Enterprise will now be my first choice when renting a vehicle in the future.
6 Feb 2017
Pros: Great customer service at the 1307 Eastern Ave, Baltimore, MD branch
Cons: It would be nice to get a call if reserved cars are unavailable at time of reservation.
17 Apr 2017
Friendly and Easy drop-off
Pros: Very friendly folks, and location was easy to find...
19 Jun 2017
Weekend in Stafford Virginia
Pros: Arrived on time but earlie . Agent was very helpful. Got us to our vehicle and we were off. No problems nice car .
Cons: When we returned we got the car back to returns wo issue but the shuttle bus return to the airport was all backed up . Over 200 riders trying to get back to the airport . After 30 +mins they brought up 3 buses which seemed to catchup .
4 Jul 2017
Pros: They were quick, efficient, and very friendly.
9 Aug 2017
Kudos to Detrick and Rodney
Pros: Detrick and Rodney (at DCA Reagan National) were so very helpful! I screwed up my pick up royally! They handled my reservation quickly, with a very helpful attitude, and they were all around terrific! Detrick also wished me a happy birthday! Their superior customer service deserves to be publicly recognized. Bravo!