Cons: Car was not available at airport. Rented from another agency.
13 Dec 2016
Pros: Because all rental cars were booked at the airport, I used your service to get a rental car in town at Huntsville. I took a cab to get to the rental office. Enterprise adjusted the rate for government use since I was working at NASA MSFC. The rental car performed well during our stay that week. Enterprise provided me a ride back to the airport after I returned the car, which I greatly appreciated.
25 Jul 2016
Pros: Service was excellent, Car was good.
Changed out car in Marietta with no problem.
Cons: Car had a smoke smell
28 Nov 2016
Pros: The van was easy to drive and with the seats folded down, held everything that needed to be loaded.
2 Jan 2017
They changed their policies
Cons: I've used Enterprise three times since November and each time I was told a different amount for a deposit. The first rental I was told 20%, the second time $150 and this most recent time $200. I was told that I had to pay the deposit plus the full rental amount prior to getting the vehicle and that they all had to be on the same card. This has not been the case before. Previously, I paid when I returned the car and used a different card than the one I used for the deposit.
The associate was very aggressive and intimidating in trying to get me to get their insurance after I had already turned it down also.
I do not plan to use them again.
28 Jan 2017
No car after confirmation
Cons: Called three times and dropped off at confirmed time to have no car available.
Pickup was 30 minutes late and no car was still available.
Local representative was happy to have me stranded at their office twice in same day.
29 Jan 2017
Car turn in surprise
Pros: Enterprise slogan is we pick you up - they did pick me up at my hotel and the processing met my expectations
Cons: I called to extend the rental and to confirm my request to drive me to the airport when I turned in the car at 3:00 PM. I arrived promptly at 3 PM and was told they made no commitment to get me to the airport and that no one was available to drive me. I was left on my own to get to the airport. I will avoid Enterprise in the future.
1 Mar 2017
Great service and very easy check in and check out
Pros: Great quality and great service. Very good experience...
17 Mar 2017
Gross incompetence and lack of customer service
Pros: Very little.
Cons: On a busy holiday weekend with a major convention in town, this Enterprise office had a Management Trainee and one other inexperienced employee working the counter. The office had over 10 customers waiting when I arrived. Rental transactions were taking approximately 30 minutes per customer. When asked if cars were available, the Management Trainee replied "yes." After 2 1/2 hours she announced that there were no more vehicles and about 6 customers were without cars. When I said it would have been better to be upfront with customers about the true situation, the clerk said she was sorry but they are trained not to tell customers bad news.
13 Dec 2016
They fixed a problem in a big way
Pros: I received great service by Jonathan, Laura and Allan at the University Drive location after some lackluster customer service at a different location. I was double or triple upgraded and given the rental for free.
Cons: It took awhile for me to find what I needed based on what was available.
Pros: Overall very good, car was clean, easy pickup etc
26 Jan 2016
Cons: They didn't tell me when I made the reservation with my DEBIT card that there would be a $200 more deposit to even receive the car since i do not have a major credit card. And even then they wouldn't take my debit card bc its prepaid. Luckily i found a rental car with another company that worked with us.
10 Jul 2016
Pros: Service was friendly and prompt. Car was very nice.
Cons: I called to extend my reservation one day. The staff was happy to help me and informed me that all was in order to have the extra day at the same rate. Upon check out, I was surprised to find an "extension charge" for adding a day.
4 Apr 2016
Pros: Everything went off with out a hitch. This is definitely the way to go!
22 Apr 2016
Nice promo price
25 Apr 2016
Pros: The car was an Impala and it rode very nicely. The people were very nice as well.
25 Jul 2016
Pros: Excellent service
6 Sep 2016
Cons: Had to use Avis personnel because there was no one there from Budget. Computer's were down and it was a long wait.
Pros: Avis rental car at HSV has consistently delivered great cars and great service for every rental and is superior to most of the other rental options at the airport. Good car selection and great staff
19 Apr 2016
Superb service all around
Pros: Toyota Camry was a great car. Comfortable, economical. Avis attendants were professional and prompt.
Cons: Can't think of anything.
15 Jan 2017
Pros: They charged us extra for miles and picking up an hour earlier. Won't use Avis again.
5 Feb 2017
Easy and wonderful staff
Pros: You get to pick up/drop off at the airport. Right at the airport. Wonderful bonus
8 May 2016
Pros: Great price, convenient pickup location, no hassles.
13 Jun 2016
Pros: The rental process was very smooth. The car was exceptionally clean and the service was very friendly. I would definitely rent from this location again.
Pros: I liked the roomy vehicle that I rented it was very comfortable.
Cons: I didn't like the fact that I was misinformed over and over from start to finish, and I won't be renting from Alamo again.
13 Sep 2016
Pros: Great rates and car in good condition
10 Oct 2016
do research ask questions
Pros: The price of the rental car.
Cons: I don't recommend Alamo because most people I know don't own credit cards. We don't have one and this resulted in us taking a chance on A) getting stranded or B) wrecking. The only good thing here was the rental price.
13 Nov 2016
Smelled like gas
Pros: No lines/no wait. Very friendly @ HSV airport.
Cons: The car had a very strong smell of gasoline inside the vehicle. Also NONE of the outlets worked allowing us to charge cell phones. Phones died. We were w/o GPS.
Pros: Car was clean, pick up quick (< 5 mins), and tank filled when picked up.
Cons: Final price was twice what was quoted despite no damage/use out of the ordinary. Asked for no additional insurance, but was presented with two confusing options at checkout (partial or full), neither of which were explained clearly or given the impression were actually optional. Will be a while before I rent from either Alamo or National again.
8 Feb 2017
Long wait at hav to pick car
Pros: Nice car and features. Clean. Easy drop off.
Cons: Pick up was delayed. Also I felt cheated that after the booking the agent told me i have to wait while they have to clean and refuel the car and did not even bother to say how long. I probably waited 30-45 min including time spent in line