Car Rental Heidelberg

No insurance cost in quote

Cons: There was no insurance cost included in the quote. I never saw a rental car quote without insurance included in the package. Also this is misleading information as it is forbidden by law to hire a car without insurance. Price ended up being more than twice what was quoted. I would have selected a different car if I had all the information that I needed to make the right choice.

No mileage included was not specified at booking

Pros: Clean upgraded car.

Cons: Unclear terms at booking. Was told at pick-up that we had to pay $/km. It was a shock and an unpleasant experience. Lady working there was not pleasant and just told us it's not their fault that Kayak did not disclose the lack of included mileage, and that the info is on the enterprise website.

Pros: The car was clean.

Cons: The representative absolutely refused to let us have the car unless we took insurance that cost more than the rental price. She said per Thrifty policy CDW and other extras could not be waived without a coverage certification from our credit card company RELATING TO THIS SPECIFIC RENTAL (by date and location -- credit card contract which clearly explained coverage was not good enough). This was not mentioned when making the reservation so of course we didn't have it. And by that point we were at this remote location without other transportation during the holiday season.