Pros: No long line. Desk staff were knowledagble about what was required for us to cross the border with the car.
16 Oct 2015
Pros: Speed and efficiency
19 Oct 2015
HORRIBLE HORRIBLE HORRIBLE
Cons: HORRIBLE HORRIBLE HORRIBLE...CHOOSE ANY PLACE BUT HERE!!!!!!!!! Dropped off by shuttle from Hartford Bradley airport. 12 people in line in front of me, was told most have been waiting over an hour. Cars were available, two employees working the counter but utter and complete incompetency caused me to wait on line for over 85 minutes for a car. Just this year I have rented cars 8 other times so I think I know how these things should go. There were cars available the delay was 100% from having just a horrible grossly incompetent staff.
When a third person tried to help one of the two women working the counter yelled at him that "they had a system'. That same woman, instead of apologizing to customers about the wait was complaining to them about how hard she had it!!!! When another employee finally stepped in to help he did not assist the next person in line angering the poor guy who was next. Another guy asked for a full sized car, he went out to pick up the car they assigned to him and it was a tiny Kia. He came back in and they made him wait an additional 20 minutes to redo his paperwork for a correct sized car.
When I finally did get my car, I was told they were 'pre inspected' so they would not give me a form to write down any scratches and dings on the car at the time of rental. Nor did anyone even offer to do a walk around with the car... they just handed me the key and told me what spot it was in. The car was covered in marks so I wrote them down on the back of my contract and had to interrupt a woman to sign the paper.
In case you think I am making any of this up or exaggerating, I have photos of the line and the clock on wall the time I got there and the time I left. No 'deal' is worth this horrible service.
20 Oct 2015
Employees are rude
Pros: The car handled well and was comfortable despite its small size.
Cons: The employees were rude. The woman checking in cars on my return day was down right foul. Could not muster even the slightest shred of politeness. The shuttle driver on my return was the only one who possessed any customer service skills whatsoever.
The car also smelled like food when I picked it up, which was disgusting.
It's a good thing their rates are cheap.
22 Nov 2015
Everything was ok I had no problem
Pros: They staff take great care of making sure I was satisfied
1 Dec 2015
Cons: they said they did not have a reservation for me then charged me walk in rate 100.00 dollars more then gave me a small car which had been smoked in. never use dollar again
7 Dec 2015
Pros: Most of all the price - renting a car for 10 days at most of the other rentals was as much as $650 . Dollar was less than half the price. The car was clean, in good repair & got me where I needed to go with no worries. Thanks!
20 Dec 2015
Pros: Check in was really easy and efficient.
Cons: I asked for a fast pass for tools. There was one in glove compartment that wouldn't attach to windshield so it was useless.
22 Dec 2015
Car wasn't what I expected!
Pros: There was no knowlege of the class of vehiche I was renting until I got to the counter.
It cost me $25.00 more per day to get a Ford Focus!!
Cons: There was an issue with my credit card and they wouldn't take my debit card.I felt abandoned in the middle of nowhere. The agent did not show any type of concerns.
19 Jul 2016
Easy summer rental for a good price
Pros: We rented a Chevy Tahoe for 6 of us and it worked out great. The summer prices are a bit higher, but it was a good deal for 3 days.
28 Sep 2016
Excellent as usual
Pros: Easy pickup, clean car, good price, fast drop off.
7 Nov 2016
Pros: Pick up and drop off were great. The staff was nice. The price was the cheapest.
Cons: The intermediate size car I reserved was a Toyota Corolla. It had a very small back seat. It had 44,000 miles on it. After driving 1 hour to my destination, the tire pressure light came on and I had to take the car to get air in the tires. Being a woman traveling alone, I don't prefer to have to do maintenance on a rental car. Enterprise has much newer, better maintained cars in my opinion. Very difficult to reach the Bradley Airport location by phone to ask questions during the rental week. I was on hold for over 15 minutes.
8 Nov 2016
Cons: When we arrived at the Hertz location near Bradley Airport our name was not posted on the Gold Board. We went in the office, waited in line, were finally served, and were told that our rental had been cancelled! After recovering from this shock, we were polite and Hertz made good on the rental.
27 Jan 2017
Cons: Was charged on kayak and than not able to even take the car at Hertz. Had to uber my way home and rent through enterprise.
13 Mar 2017
Don't rent the Prius C
Cons: Agent was stoned. Car was worse one I've ever rented. It was uncomfortable, unpowered, lacked cruise control. My knee hurts.
3 Apr 2017
Great car, but need faster check-in
Pros: Everything was great except for the pick-up experience. I'm not sure if this was just an abnormal night or if someone called in sick, but it sure put a damper on everything else. The car was perfect and the price was right.
Cons: The pickup experience was terrible. We waited for 30+ minutes due to the fact that the front desk in Hartford only had one person working on a Friday night. Also, the electronic kiosk in the Hartford office was down which would have greatly sped things up.
24 Apr 2017
Pros: Everything is smooth and no issue from the very beginning!
Pros: Usually there is a long slow line at the desk but this time it went very quickly. Great price!
Cons: Car was a bit dinged up but it was comfortable.
18 Sep 2016
Cons: Only one person there to serve multiple Customers arriving late at night. It was embarrassing. Won't rent from thrifty again
17 Oct 2016
Downgraded, lacked power, and huge air freshener o
Pros: Was disappointed when arrived and informed kia soul was only vehicles available despite reserving a full size vehicle. Rate was discounted to compensate - fair enough. The soul rides rough and could not hold speed on a modest grade without down shifting and running at 4500 room. Rather annoying. The car had an extremely strong air freshener smell to it. Not good for allergies. Other than the lack of power the car ran well and was economical. Base insurance in CT cost almost as much as the car rental. No more Thrifty for me.
Cons: Downgrade, lack of power, bumpy ride, odor
9 Mar 2017
Reservations allowed after office hours???
Cons: Reservation was made on a red eye flight. Upon arrival I found out the office had already closed and I would have to wait until 5am, 4+ hours to get a rental car.
6 Jun 2017
Cons: Not the price they quote me ,, one day 174 dollars to much
14 Jun 2017
You messed up
Cons: The reservation you made automatically cancelled two hours before the scheduled pick up time. In Charlotte, the first leg, there was no car. I called both Thrifty and you to prevent it from happening again on the Windsor Locks leg and you co u ld not fix it. Never again.
4 Jul 2017
Cons: Price was different than previously agreed upon. I am going to contest this with my credit card company. Super unhappy.
11 Jul 2017
Pros: Nothing, honestly.
Cons: I made a reservation and when I got there, they didn't have my reservation on file let alone the car I needed. The lady at the front desk was rude, didn't even smile. Didn't let us finish our sentences. Horrible customer service.
6 Nov 2017
Not enough shuttles
Pros: The price. Although the car we actuality rented was a few dollars cheaper when wet booked last minute. We were also able to cancel easily.
Cons: We stood outside waiting for the Thrifty shuttle while every other rental car company had at least two of their own shuttles come through. I booked a car through budget while standing there after seeing 3 budget shuttles pass and then we got on the next budget shuttle and there was still no Thrifty shuttle!
11 Nov 2017
Pros: Car was nice but a little dirty in the exterior
Cons: Wait in line was ridiculous. Completely understaffed.
Pros: Employees were very friendly (almost awkwardly/falsely so) and the transaction was smooth and quick.
Cons: The car was obviously cleaned in a rush. Many parts of the car were not clean including the steering wheel. I guess you can't expect much out of a rental car..
17 May 2017
Pleased with Enterprise van rental
Pros: friendly and helpful staff, very capable and answered my questions. Very positive experience for us. We got a fairly new van, very clean and enjoyed driving it (although the stereo system was a bit tricky to figure out - not Enterprise's fault but perhaps could have given a tutorial).
Cons: They had a bathroom but it had a sign "Employees Only" which is not a customer-friendly warning (they let us use it but they should expect customers coming from long trips to need facilities). Also, someone - Enterprise, KAYAK - should have given us the heads up about needing insurance documentation; our rental process took longer than it had to as we had to call the insurer and go through an authentification process to complete the rental.
2 Aug 2017
14 Aug 2017
Fantastic friendly service at BDL Airport Enterprise
Pros: Excellent, helpful, friendly customer service! I was very impressed. Top notch young crew at the BDL location.
19 Sep 2017
Pros: Great price, fuel efficient car
Cons: Squeaks and weird sounds in the rear/trunk area but it drove fine.
19 Oct 2016
Pros: The customer service and the ease of renting the vehicle
29 Oct 2016
Pros: Good services overall
30 Dec 2016
Pros: Will went out of his way to help us.
Appreciated that they helped solve a mistake we had made.
23 Mar 2017
Pros: Barrington Johnson was very helpful. My circumstances changed a few times and he was very accommodating and professional.
18 Apr 2017
Pros: Awesome customer service at the Hartford airport location!!!
Pros: nice enough staff albeit aloof. quick and efficient service
Cons: rough crowd renting cars. one couple was fighting in the store. the guy working the counter let them be themselves (probably for his own self preservation). hard location to get to
20 Oct 2015
Pros: Nice car. Good location.
Cons: No receipt emailed. Receipt hard to process online. Charged me $20 to fill a 7/8 tank when they had agreed they gave it to me at 7/8.
18 Feb 2016
Pros: The clerk at the rental office accommodated my needs by allowing me to return the car at the airport rather than the Hartford office. The airport location was more convenient to me because my own car was parked nearby the airport. He was very friendly and helpful. The staff at the airport rental office were also helpful and accommodating and even informed me that I could ask for a shuttle pickup to return to my own car. The Hartford offices were cleaner than the one in Queens.
16 Aug 2016
6 Feb 2017
No credit no car
Pros: Agent at the desk told me which car rental places took debit cards
Cons: So getting a deal is one thing. Getting to the rental car place at 11:45 and being told no credit card = no car sucked. At least the woman told me Alamo and national rent with debit cards. Something needs to be said before a reservation is made that a cc is needed
21 May 2017
Pros: Cannot be any better. I was in a very bad situation and they provided me much much more than I could have asked for.
22 May 2017
Pros: Nothing. Check-in took 50 minutes with only two customers ahead of me.
29 May 2017
Pros: Very comfortable, smooth ride and not that bad on gas
Cons: I tried to keep the car for another 2 days and it would of been about half of what i paid for 10 days
14 Jun 2017
Pros: The car itself was fine, and the attendants at the rental facility were very nice. Talking to representatives on Budget's national call center line to try to make modifications to the rental was a nightmare though.
Cons: The rental facility was in the middle of nowhere. The facility had a toilet and sink but no toilet paper or hand paper towels. Talk about budget.
6 Aug 2017
Horrible customer service
Pros: The advertised price
Cons: I was renting through my company and needed the underage fee to be waived. I called customer service before I arrived at the Budget office to apply my company code, they couldn't assist me and referred me to the nearest office. The rep at the office said an underage charge wouldn't be added, went ahead and swiped my card then realized I was being charged double the price. So I decided not to proceed with the rental, but was still charged an absurd qmount of money.
Cons: Better signage needed to get to drop-off location.
16 Oct 2017
A tale of two locations
Pros: So I mistakenly thought I booked the car for the Avis location close to the airport. Took the Avis shuttle from airport to their facility, and when the agreement screen popped up, the price showed as being close to $600!! I showed the clerk my reservation, with the price I agreed to as being $136, and the clerk said “Oh, I see the problem. Your booking is with the downtown Avis location, not the airport location.” So I used a rideshare app to go the 20 minutes to the proper facility, and got the price I was promised. But - are you freaking KIDDING ME? It costs 4 times as much for the same car, with the same company, if you rent it from the airport location instead? price gouging, anyone??? On the plus side, once I was at the proper location, the transaction was very smooth and the clerk very helpful