Cons: Shuttle to rental location ran late, line at rental was long, the employee's attitude was poor, had to wait fir vehicle to be cleaned inside and out.Computers were down too.
9 Oct 2016
Nickel and dime
Pros: Initial price
Cons: The pre-inspection was so detailed as to include each paint chip on the front bumper; which led me to suspect Dollar would charge me for normal wear and tear such as rock chips encountered during normal driving, a fact confirmed by the management when I asked for clarification.
The vehicle was not close to the vehicle type I selected; this location doesn't even use sedans.
The pre-inspection was so unlike any rental experience I've had in the last 20 years that I cancelled my rental, which led to another painful episode, as the staff was unable to process the refund. A manager processed a refund and emailed it to me a couple hours later.
All in all, this rental experience cost me 2.5 hours when one counts the wait to be picked up from the airport, the wait to pay for the rental, the ridiculous inspection, the failed refund, and the ride back to the airport.
I eventually rented from Budget at the airport for $150 more than the Dollar reservation.
The low rental fee was too good to be true, shame on me for not reading reviews ahead of making a reservation.
1 Nov 2016
Pros: NO problems all was smooth, I just don't give anyone an excellent rating unless they blow my socks off!
Pros: - Extreme friendliness of staff.
- Ability to change payment method upon return.
19 Aug 2016
If you cancel you lose!
Cons: I had to cancel this reservation 2 days before travel as I was very sick. I was told that the money was NOT refundable. I should have never used this search engine and should have booked directly with Hertz. Never again!!
27 Sep 2016
Pros: The quick process of dropping off the vehicle.
Cons: The interior of the vehicle was in horrendous condition. Third row had stains and candy stuck to the seat. The cup holders all had some syrupy goo in them and there was and awful stench in the vehicle.
31 Oct 2016
Cons: The first car they gave me had a crack in the windshield, but I was quickly given a new car
Pros: The Hyundai Elantra was an excellent car in very good running condition.
Cons: Pick-up in Greenville was very, very slow. The agent was distracted and inefficient. Rest room was out of commission.
11 Nov 2016
Courteous and friendly staff but car was dirty
Pros: Car had no fuel when I picked it up but the staff refueled it for me and allowed me to return it without filling it back up.
When I noticed the pet hair I called the rental location to advised them and they placed a note in the rental agreement that I would not be responsible.
No hassles upon returning the car despite the 2 snags when I picked it up.
Staff was very courteous.
Cons: - When I went to pick up the car it had no fuel.
- Signs on the counter saying that there will be a $150 fine if the car is found to have pet hair or ashes. after getting home and folding the back seats down to pack the car, pet hair all over the floor.
- car was generally not very clean on the inside (outside was very clean).
28 Sep 2016
Would not rent vehicle
Cons: Policy did not allow me to rent the vehicle bc I was from another state.
Pros: The guy in the front desk was very polite and quick.
Cons: I didn't like the economy car it was very uncomfortable for a long drive. (Ford Fiesta) I was going to be late like 30 minutes for the drop off so i called customer service and the total price went from $67 to like $104. Wow shocker really expensive, I could've got another day!!