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2.0
I arrived at location right at the time of pickup and it was closedReviewed 14 Oct 2022
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6.0
This is the 2nd time I have reserved a rental car for a road trip in the last 2 months. Both times, I requested, and reserved an ECONOMY car in the hopes to save money on gas. Both times, I was "Upgraded" to an SUV type vehicle. This last time, I was given a 2022 Toyota 4-Runner 4WD.......guess how many MPG's I got?? 17. The time before this, I was given a Chevy Equinox, which wasn't too bad. I did not have time to argue my point, so I have just gotten screwed each time. From now on, I will be calling prior to ensure I get what I reserved. Lesson learned.Reviewed 11 Aug 2022
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2.0
Kayak screwed up. Budget did not have any cars available but I was still sale able to book. I got halfway to the rental shop on foot before they called me to tell me kayak lied about them having inventory. Beware when booking through kayak!Reviewed 6 Apr 2022
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8.0
Pros:The pickup and drop off was relatively quick. Our car was available. They were even able to grant our old-school request of a CD player. The car worked perfectly and we had a great trip.Cons:On pickup, the attendant was disinterested. There was a big problem with the car mileage not matching, because it was new to the fleet. She refused to fix it. Thankfully the returning agent was wonderful and made sure we weren't charged for the "extra" thousands of miles.Reviewed 7 Aug 2019
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10.0
Pros:It was a quick and easy process to get the vehicle that I had reserved. I would use them again in the future.Cons:Not much. It would be nicer if it was closer to my house, but that cant be fixed to easilyReviewed 30 Jul 2019
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10.0
Pros:The staff was great to work with.Reviewed 25 Jun 2019
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10.0
Vehicle was awesomePros:Customer service was great and was offered a free upgrade.Reviewed 30 Oct 2018
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5.2
Dirty and latePros:It was a great vehicleCons:My reservation was for a 3:00 pick-up but the car wasn't ready until after 4:00. When I picked it up the interior was dirty. The steering wheel had nasty stuff smeared on it.Reviewed 24 Oct 2018
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10.0
SO kindPros:I ordered a full size car to take 5 big youth to dinner and was given an upgraded minivan at no extra charge after sharing my plans for the evening with the customer service rep. Super aware and responsive of their customers needs.Reviewed 26 Aug 2018
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3.2
Cons:Car was super dirty. Miles were overstatedReviewed 22 Jun 2018
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6.0
Pros:The car was niceCons:It had dirt and crumbs from previous drivers (it wasn’t as dirty as the last budget rental I had, so I guess that’s good.) the staff was nice enough, but they were distracted with other things and made me feel like I was inconveniencing them.Reviewed 25 Nov 2017
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10.0
Pros:Fast and efficentCons:NothingReviewed 29 Jul 2017
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