2.0
You need to be clearer in you app whether the rental location is at the airport or not. When I rented the car I had know way of quickly knowing that that place I reserved the car was not the airport rental but a second location 40 minutes away.Reviewed 5 Mar 2023
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2.0
1.5 hour wait to reach counter. Then it was not the correct pickup location. Canceled reservation and Ubered. This is my last time using a car rental company.Reviewed 19 Jan 2023
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2.0
Worst rental experience of my life. Would never recommend Avis to anyone.Reviewed 4 Oct 2022
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4.0
My car reservation made through Kayak was not recognized by Avis. I had to make a new car reservation at the counter and pay a lot more for it than I would have through Kayak.Reviewed 28 Sep 2022
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2.0
Took 2 hours to get the car (1.5h in line to checkin + 30min waiting for the car after being told it would be brought to us). Car was dirty (even had dirty tissues/paper towels crumpled up in the doors. I won’t use Avis (or Budget, same line/counter/company) againReviewed 7 Sep 2022
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2.0
There was a hidden cost and a clear cheating. In the meantime, they did not return the balance back and they tried to withdraw the money twice after I have delivered the carReviewed 21 Aug 2022
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4.0
Long line and wait for carReviewed 1 Aug 2022
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4.0
The car itself was ok. Not cleaned very well, but pretty comfortable and good gas mileage. However, the pick up in St. Louis at the airport was one of my worst customer service experiences ever. It was incredibly slow and inefficient. The employees did not care one way or another if they got customers out of there or not. We waited over an hour for a car and didn’t get the car we reserved. Only because we kept asking did we end up leaving when we did. I could go on, but it will just be more negative critiques.Reviewed 28 Jul 2022
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2.0
They didn’t have a car availableReviewed 28 Jul 2022
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2.0
Had to wait for a vehicle because none were available upon my scheduled time. The vehicle was barely cleaned. Check engine light came on while out of town and wasn’t able to reach anyone at the Roadside due to being hung up on, luckily the vehicle was able to make it back. Will never use this service again.Reviewed 18 Jul 2022
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2.0
The car was in poor shape. The oil light came on, it was a poor ride and the drop off experience was not optimal.Reviewed 16 Jul 2022
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2.0
There was a long wait at the STL terminal for van pickup. Then a L O N G line snaking around inside the Avis office, which moved V E R Y slowly. When I finally got to the desk, the agent seemed clueless, and they couldn't seem for find a car for me. It was about a hour and a half from the time I arrived in the office 'til I got my car. (It wasn't the Prius I had ordered, but at that point I was glad to get a Nissan Altima.)Reviewed 30 Jun 2022
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