Lack of service staff impacted quality of the stay. No cleaning of the room, requested towels which never came, for multiple day stay.
3 stars
Hilton Garden Inn Portsmouth Downtown
Photos of Hilton Garden Inn Portsmouth Downtown
Overview
Featuring a Jacuzzi and an indoor pool, Hilton Garden Inn Portsmouth Downtown is situated in Portsmouth and is a short walk from The Music Hall. It is located a brief stroll from the Strawbery Banke Museum and the John Paul Jones House.
Hilton Garden Inn Downtown Portsmouth (New Hampshire) features a 24-hour reception, plus valet parking and an express check-in and check-out feature. For added convenience, it offers luggage storage, a 24-hour business centre and laundry facilities.
The comfortable rooms at the hotel feature wireless internet access and a refrigerator. They are also equipped with a hair dryer and a microwave.
Attractions close to Hilton Garden Inn Portsmouth Downtown include the Albacore Museum and the Portsmouth Public Library. There are also a variety of quality restaurants and bars nearby.
Latest deals for Hilton Garden Inn Portsmouth Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Hilton Garden Inn Portsmouth Downtown
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Air-conditioned
- Dustbins
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24-hour front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Allergy-free room
- No smoking
- Upper floors accessible by lift
Dining
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
General
- Family rooms
- Telephone
- Carpeted
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Pay-per-view channels
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
Pool and spa
- Hot tub
- Indoor pool
Parking and transportation
- Parking
- Valet parking
Health and safety
- Daily housekeeping
- Safe
Workspace
- Desk
Fitness
- Fitness centre
Reviews of Hilton Garden Inn Portsmouth Downtown
7.1
Good
711 verified ratings
Wonderful
345
Very good
110
Good
77
Okay
45
Fair
47
Mediocre
30
Poor
57
Summary of reviews
Guests say
Guests praised the hotel's fantastic location and cleanliness, highlighting its proximity to downtown attractions and the immaculate state of the rooms. However, several guests reported issues with service, including check-in delays and valet problems, which detracted from their overall experience.AI-generated from customer reviews
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Score by provider
6.8 out of 10
8 reviews
8.9 out of 10
10 reviews
All reviews
Pros (+) I loved how clean everything was. I enjoyed their hot tub. The location was absolutely perfect -- right downtown, with access to practically everything Portsmouth has to offer within walking distance.
Cons (-) The price to store our vehicle (valet price) was outrageously high. We did use the service, I just didn't realize (or wasn't informed) the price was going to be $28 for a 24 hour period! We drank two bottled waters stored in the room was $6 total for the two.
Pros (+) Convenient location
Cons (-) Valet could have locked my car to secure my belongings. I was handed my keys and pointed in the direction of my car when I had to retrieve an item. This was when I found it unlocked. Staff was courteous and apologetic. Additionally, we were locked out of our hotel room when returning from breakfast. Had to go back to lobby to have them recode the room key. This was a minor annoyance that went with...
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Pros (+) The location was fantastic. Walking distance to shops and restaurants.
Cons (-) Breakfast was not bad but definitely not worth the money. Our room was not clean in several ways, some the staff tried to help with. The room was simply way overpriced which was much worse due to hugh season.
Pros (+) Very clean and modern, friendly staff and accessable to dowtntown
Pros (+) Temporarily parked by entrance (20 minutes) while we got our room and unpacked. Valets were pleasant and professional. Hotel location was excellent and Portsmouth is very walkable.
Cons (-) At this price, we expected a complimentary breakfast. Expensive valet only parking. We found our own parking nearby for free.
Pros (+) I really enjoyed the food and cocktails while watching football. There was a server by the name Anca who took great care of me. The rooms where very clean and it's walking distance to everything.
Cons (-) Parking stinks
Pros (+) I would like to recognize Dimple Patel and Natalia for their exceptional service. Each encounter was so pleasant, welcoming and engaging. I travel often for work and never have I encountered such exceptional service on a consistent basis. Dimple and Natalia are what made my stay at the Hilton Garden Inn Portsmouth Downtown enjoyable, not the hotel amenities nor the look of the hotel.
Pros (+) Very clean and a great location
Cons (-) Valet parking was the only option
Location
100 High Street, Portsmouth, NH 03801
What's nearby
- Moffatt-Ladd House & Garden119 m
- Portsmouth Athenæum171 m
- New Hampshire Bank Building228 m
- The Music Hall248 m
- St. John's Church319 m
- John Paul Jones House Museum336 m
- South Parish339 m
- MacPheadris-Warner House372 m
- Governor John Langdon House Museum399 m
- Freewill Baptist Church-Peoples Baptist Church-New Hope Church0.4 km
- Rundlet-May House0.4 km
- Strawbery Banke Museum0.5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hilton Garden Inn Portsmouth Downtown
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See most recommended stays in PortsmouthGood to know
Value for money | 6.5 |
|---|---|
Distance to city centre | 0.7 km |
Nearest airport | Portsmouth Pease Intl |
Distance to airport | 5.2 km |